Master Plumbing

SilverChix '.

Master Employees! Our HOA hired Master Plumbing to service our street storm drains on our private streets. Ben came out to give us a bid, followed up with multiple conversations through emails and phone calls. He was professional and made us feel we were his only customer ... and cared, which was important. Thank you, Ben. The service technician who came out to take the sample for the EPA was Jeremy. He spent extra time after taking the sample to explain in detail what our issue was, and why, and what we needed to resolve. He went the extra mile. He was professional, knowledgeable, and again, treated us as we were a valued customer. When they came back after their scheduled appointment to clean all our storm drains, Jeremy and Helmut were miracle men! Very hard workers, very detailed and cared about the integrity of the job, along with satisfying the customer. These two guys worked on our property like it was their own ... and, worked their tails off. Thanks to Jeremy and Helmut! They are truly the best in Boise. Helmut knows anything and everything about plumbing! Our property manager referred them to us, and they did not disappoint. Having twice watched our storm drains cleaned previously by another company, it was obviously from the start that Master Plumbing with their employees, Ben, Jeremy and Helmut did a far superior job than the company we used prior. I now know who to call for my personal plumbing problems. Thanks, Master Plumbing!

Connor B.

I first called Perfect Plumbing and received a quote to have my side line snaked and cleaned out and they quoted nearly $400 just to have a side line cleaned. I dismissed the tech right away as I felt this was extremely high for the scenario I was in. I called Master Rooter and Helmut (my tech) came out same day within the hour. He explained my situation and had me back in business with an unclogged drain and half the price of Perfect Plumbing's quote. He also left me with some helpful tips on cleaning out my gutters! Helmut was great. Highly recommend Master Rooter.

Jill B.

I would NOT recommend!! We asked them to come out and look at our garbage disposal. We asked if there was a quick fix and we we told no someone would have to come out. It ended up there is a reset button that fixed the problem. The technician was there less than 15 minutes and we were billed $154. I will not be using this service ever!!!

Steph C.

Do you think they ever came back to fix the problem they said they fixed, of course NOT. Save your money and don't waste your time with a company that only cares about money and not YOU

Tammy J.

No hot water and a call into Master Rooter solved the issue super quick. Jim L. came to my home in about 5 minutes had fixed the problem and had so much knowledge about my tankless hot water heater. Thanks so much a job well done!

Steve B.

The absolute worst plumbers in the Treasure valley. They came out and did absolutely nothing and wanted to tack on a bunch of extras to the tune of over $800.00. It was quite clear the plumber just didn't want to do anything because the cleanout is in the cellar instead of being outside. They still want to charge me for a service call even though they did absolutely nothing. Roter Rooter came out and knocked it out in just a few minutes. Master Rooter is a pathetic and unethical company. Beware..call someone else!!!!

lee s.

I realize it's easier to get reviews if someone is not happy with a service and I typically read the negative with that in mind. What surprises me about this company is how uneven the different levels of response have been to a request for a bid on work. The initial online inquiry was responded to promptly and an appointment was scheduled several days out to allow me to take time off work to meet with a plumber to discuss the job.

On the morning of the appointment, a half hour after the missed meeting time, I got a call from customer service saying they were running late, but to expect them in ten to fifteen minutes. One hour after this call, still no plumber and I had had to cancel, as I had thought an initial meeting should take less time than an hour and a half. This is when two trucks roll up, but I had no time left to spend going over my work request.

From this point, customer service asked if I would be alright with a manager reaching out to me to discuss what had occurred and I'd believed that the inquiry was sincere. Now 48 hours later, no contact back. This company has a serious customer service issue. They obviously have too much work and as for concern about a clients time and interest in resolving issues is nonexistent.

Working in customer oriented businesses, a companies reputation is everything and Master Rooter has proven to be lacking that concern.

Ann M.

Poor follow-up customer service. I bought a water softener/hot water heater from them a year and a half ago. My water softener has not been regenerating so I called for a service appointment. That was 2 days ago and have yet to hear from the ""water softener guy"" to schedule a time to come out to look at my water softener. For the money I spent with them, I would think there would be better customer service! Won't be using them again for anything or will not recommend them.

William B.

Choice warranty :terrible.
Master rooter said water heater was not repairable and needed to be replaced.
Choice said not covered, so after two days no hot water.
If you have a Choice buy a warranty from another company. Do not make the mistake I did.

Jamie S.

Christmas morning our crawl space flooded and we had no water. We called our home warranty, who called a different company (who will be receiving a review as well) and had them call us. The company said they couldn't come out that day, but to try again once the disaster folks cleaned the crawl space. We assumed the leak was down there, but we're not plumbers, so at this point nobody had trouble shot the issue. We decided to call another company, Master Rooter. The gal on the phone was pleasant and empathetic. She said there would be an additional fee for coming out on Christmas, but we figured that, and said that once we knew they could work downstairs, we'd call them. She reminded us that they work 24/7, so to call when we were ready. She called later that day as well, to check on us. How wonderful, she was. Unfortunately, it turned out that our home warranty did not work with them, so could not cover their work. (It turns out it wasn't anything the home warranty would cover anyhow, so we should have called them out).

Day two and we finally got cleaned up enough for a plumber to come look. So the original guy comes out, and instead of working, or even attempting to look busy, he's leaning on the hood of his van, watching the disaster people work. After an hour or two, he turns the water on and asks the disaster folks to go in the crawl space to see if they see the leak. Really?! We could have had that part done while they were down there in the water the day before! After a few minutes, the plumber comes to the conclusion that the leak is somewhere in the front yard, off the water main line. He then says that his excavator is out of town and won't be back until Monday. At that point, they will TRY to get the water repaired. Again, really?!?! So they want us to go water-free for 5 days, in the winter, knowing it's supposed to be down to zero and risk freezing pipes?

Monday comes around and we finally get in touch with this plumber, who says the excavator should be in town today and then he'll have to go find a back-hoe. Wow. An excavator who doesn't have the equipment to do the job? Ugggh. So we'd had enough. We call Master Rooter to try to schedule them to come out. This was late Monday. They said they'd be over Tuesday morning. Before I was home from work Monday, they had already sent people out to survey the problem and have the utility folks mark out the front lawn.

Tuesday morning Master Rooter was out and within 2 hours our water was back up and running! Turns out the leak was nowhere close to where the first plumber assumed it was. And to top it off, Master Rooter charged us $400 less than we were quoted by the initial bums!

From initial contact to the finalized repair, Master Rooter went above and beyond. I will recommend them to ANYONE who needs a plumber at a moment's notice. Thanks for all your hard work and for making my better half amazingly happy!