Master Plumbing & Mechanical

Russ W.

Austin Dickey is very knowledgeable and was able to quickly trouble shoot and correct the issue I was having with my basement sink.
Much appreciated. Would hire again.

Donald C.

We have used this firm a number of times since we moved to Silver Spring in 2006. Their work has been consistently outstanding and reasonably priced. Most recently, I emailed them on Sunday, April 28th from Boston, asking them to propose a visit date to repair a leak at a bathroom sink. They emailed back the next morning suggesting they could send someone at 8 AM. We accepted, the plumber arrived on time, found it was the faucet leaking internally, left to get a part, and finished the repair before 10 AM. They charged us $215.

Todd R.

We experienced a sump pump backup and flood and needed to get an opinion on if a more serious issue existed. The owner and I spoke on the phone for about 20 minutes and he gave me some temporary tips while we waited for our scheduled appointment. Had Billy Jr. come out and he assessed our situation, have honest opinions and recommendations. Spent a good amount of time helping us out. Ended up confident that we didn't have a major issue. Since he was out had him snaked one of our bathtub drains. Our whole experience with Master Plumbing was great from the first phone call until the service was complete. Highly recommended. I will definitely be using them for any plumbing issues in the future!

Theodore Z.

I would not recommend this plumbing service. They constantly changed their quote. They performed work that caused a leak and then tried to tell us it was our fault even though we were not even in the house and the water was off and not being used. The leak was obviously due to not checking how tightening the hose to the intake valve of the toilet tank caused the intake valve nut to loosen. Any professional service would have weighted a little while to see if their work would cause a leak, but they did not. They decided to blame my wife even though no one was living in the home at the time. The leak caused water damage which it took multiple calls jus to get them to pay some minimal amount for the repair to the ceiling below.

Maria C S.

Superb customer service and excellent plumbers! After calling a couple other plumbing companies in the area and being displeased with the customer service, I called Master Plumbing on a Friday afternoon for a water problem I was having in my basement. Joe was extremely pleasant and helpful and sent a plumber to my house within an hour. The plumber that he sent carefully assessed the problem, showed and provided me with the details on the issue in layman's terms, and fixed it. Thank you and we are happy to have found Master Plumbing!!

Matars Z.

Fantastic company. In the midst of the mayhem of so many pipes bursting in this weather they gave us an emergency appointment, showed up, patiently waited for a different crew to clear the room and access to the problem, were professional and efficient. They fixed the problem rapidly, quietly going about their work in midst of utter craziness.

I will always call this company first from now on.

D W.

I scheduled an appointment to have Mater Plumbing replace a three-faucet bathtub fixture with a single handle faucet. Jack to a look at the fixtures and gave me an estimate before beginning the work. He also asked why I was replacing the fixtures since I indicated they had been installed not quite one year ago. I explained the fixtures have leaked since they were installed and after two calls to the company that installed the fixtures and a consult from another company, the fixtures continued to leak.

Jack stated he would try to fix the leak before going about the replacement. He found the problem, fixed the issue and saved me hundreds of dollars. I appreciate his honesty and integrity and have found a new plumbing company for all my future needs.

Mike M.

Just had another great experience with Master Plumbing 12/19/16! They have consistently rescued me with upkeep to my home's 77-year-old plumbing. I get solid advice on repairs and upkeep to my home and great service too! I like the ease of scheduling appointments and their willingness to fit my work schedule. Great company to do business with for all your plumbing needs.

Nichelle D.

I contacted the MASTER PLUMBING company today to schedule service (10/10/16). I was told a little bit of a different story and this caused me to move forward with this review. I originally spoke with someone in their office on July 8 and the conversation was much more helpful and respectful.
According to my description of the project, it should cost me $250. to have my basement floor drained cleared so the flow rate improves (slow drain issue only). I was told today to be prepared since they can't be certain the problem will be fixed with the snake. It may be more involved and exceed that cost. If its more and I don't want to proceed THERE IS A SERVICE CHARGE: $60.00. I would have scheduled the appointment today if the service fee wasn't 60.00 and I was informed back in July that they have service fees if the work isn't done at the quoted rate.
The customer service wasn't the greatest and I WILL NOT CONTRACT THEM TO UNCLOG THE DRAIN.

Katelyn H.

These guys are the best in the business. A true old fashioned business that is so rare these days-- the way all businesses should be.

I'll spare you the disgusting details, but I bought a house a few months ago that we've had over $20,000 in plumbing repairs on immediately that the seller failed to disclose. We thought we bought a move in ready house, but it turns out it was anything but. I was not in any way prepared financially to handle these burdens but we've weathered the storm to date and here we are.

As soon as your biggest repair job was done (by another company since I hadn't heard of these guys yet), the sewer line backed up. The first quote I got to fix it was about $10k just to repair the line. I got 18 other quotes. Yes, 18. I'm pretty sure every plumber just assumed that since I'm a young woman I have no idea what I'm talking about when it comes to this type of stuff and that since I live in a nice house I have more than the $330 I now have in my bank account. Most of those quotes came in at $7500-12,000 to replace the sewer line.

Then I found these guys. I was blown away out of the gate when they wouldn't trust another plumber's scope job on my pipe and wanted to see it themselves... Free of charge... In order to give an estimate. The fact that 16 other plumbers quoted me without leaving my front yard or putting on a pair of gloves was concerning. They gave me an honest assessment of what was happening and recommended we replace the line. Their price was the best of 18 plumbers-- and was exactly what it's SUPPOSED to cost (according to family members in another state who are also plumbers).

They came today on a week's notice and replaced the line. They did it in 8 hours flat-- including the inspection. My line was about 30 feet long and 10 feet under ground. I had a tricky installation at the WSSC hookup, and they all spent awhile brainstorming how best to handle it and keep it problem free in the future.

They have a new customer for life, and I've recommended them to everyone I know! Fortunately (for me, not them!) I don't think there is any plumbing left to break in my new house.... But if it ever does, I'm coming back to them!