Master Plumbing, Heating, & Cooling

Lynne S.

If there was 0 stars - that's what I would have rated. WORST SERVICE EVER!!! We called these guys on a Sunday & understood the costs of weekend rates, etc. But when they sent the guy to unclog a pipe, my husband ended up doing most of the work for him. He was there almost 3 hours. Said he couldn't open the clean out due to concrete, so my husband cut the pipe for easier access (took at 3 mins). Then the guy said it keeps going in the short pipe, so my husband cleaned it out (took about 15 seconds). Then the guy said his pipe wrench wouldn't fit around it, so my husband knocked the center of it out (took about 4 mins) The guy finally came to the conclusion that the pipe underground was broke & there was nothing he could do. Was charged $564.87 for him to snake it and discover he couldn't do anything - that's not including the $180.30 service call. They are supposed to refund some $200 of it back - we'll see. Use Magic Men or Roto-rooter - much more professional and know what they are doing!

Richard B.

Extremely unethical company! They came for an annual service on a fully functional heating / AC system, stated the furnace was unrepairable. They even had another employee come verify this, I'm sure a sales tactic. They then quoted $5800 for a new furnace. I suspect a scam, so called another smaller company for a second opinion. The second smaller company made an adjustment with a single screw, tested CO levels, tested the heat exchanger and several others things. He said everything is perfect and the furnace should last for many more years. We gladly paid for the one hour visit. Don't trust these people.

Kristin H.

The worst! -5 STARS is my actual review. They are super nice as they screw you to the wall and lie. Sean came to my house twice and had zero clue what was wrong with my sewer drain. I spent $500 to have him try to figure things out and then, when I called for the third time, he wanted to jack hammer my basement floor to ""figure it out."" The next people (Roto-Router) came out that same day and had everything fixed in less than an hour and for less than $200.
Sean also looked at my furnace and ""implored me"" to call him out before using the heater. He told me my water treatment system was unsanitary and that my disposal was not installed correctly. I had all of those systems serviced by other professionals and they all confirmed Sean is full of shit. (Larry Mooney heating and Dick Swanson water softener system.)
I am currently re-doin two bathrooms down to the studs and had Master Plumber lined up to do the plumbing work. I can only thank the Universe for Sean and for getting me out from under Master Plumber. I now have a real plumber, Chad Oltmann of 3C Plumbing, whose work costs half of what Master Plumber was going to charge and whose work is impeccable.
I was going to dispute the charges from Master Plumber for the second visit by Sean but decided to go in this direction.
DO NOT USE THESE PEOPLE!!!!

James P.

For replacing 3 faucets, their quote was $900 (approx. $300 each)! Of course I replaced all the three by myself later that day, but they charged me $65 for visiting my house. They responded on time, which I appreciate very much. Prohibitively expensive though. I will not recommend them.

Bob C.

Austin was great. Explained what he was going to do and did it quickly and with no fuss. Cleaned everything up when he was done. I've always been pleased with Master Plumbing. They are nice to work with.

Renee M.

My 75 year old mother who lives on social security, was badgered into signing a year contract while a guy was there ""fixing"" her furnace. He had to come back a week later since it was still not working. He told her that the heat exchanger was cracked and that he had to shut the furnace off. She would need a new furnace and central air unit too, cost would be $7,000. Thankfully, she called me and I told her to get a second opinion. Another company came out and took a birds nest out of a pipe, which was the problem. Furnace is working fine now. Master plumbing sent another tech out and he did not find a crack either. They have refunded the service contract cost. However, beware and always get a second opinion. I will not use this company ever.

Michael H.

We only just moved into our home about 20 days ago and the furnace destroyed itself from the inside. I called Master Plumbing and Heating and they had someone at the house inside of 20 minutes. Rick masterfully and quickly discerned the problem and helped me get set up for financing and scheduled the service. They sent Kyle out when my home warranty needed a second opinion and he was also aces. Sadie was brilliant in their office and made it easy when there was a change or question to be addressed. On installation day Ty and Bob were on time, professional and installed things without needing much input from me. I felt safe enough leaving them alone in my home whilst I went to run errands. The new furnace is a delight and the whole experience, which could have been terribly stressful, was made all the more bearable thanks to the pros at Master Plumbing and Heating. Thank you for everything. I genuinely appreciate your service.

Casey O.

Worst service ever and I was just trying to get a quote. Left a message Sunday they called me Monday morning to set up appointment got an email at 2:40 PM saying he was on his way, I left work (8 min away) and waited at my house for an hour until my done came home from school, told my son to wait for him to show got home at 5 pm from work and my son said he never showed, front door wide open the whole time just to make sure he knew someone was home. Called the office and they said he showed up at 2:47 but no one was here and he tried to call me but they had the wrong number on file ( THEN HOW DID THEY CALL ME TO SET UP THE APPOINTMENT). Dont do business with this company unless you do not value your time at all and trust liars!!!!! Wish I could give 0 stars!!!!!!!

Anh N.

If you only need your drain clear. From my experience, their price is at least 3 times higher than other plumber services that specialize in drain clearing. After seeing the estimate cost for clearing my kitchen sink, I declined the service and still had to pay over $60 for them to come out and took a look.

Not recommended if you only need your drain clear. Never have other services with them so I can't comment on that, but just from this experience, I don't believe the price will be the cheapest.

Josh B.

Company by far has the worst service. Called them for a furnace install and it took weeks for them to get the furnace running correctly. They finally got the furnace working in the end. However, Now I have had to call weekly for forms to be sent so that I can process my warranty's and rebates. I am told by supervision that it will be sent within the week but its weeks later and I still do not have any of the forms I need.

Long story Short - If you want good service and quality work do not go with this company.