Master Plumbing, Heating, & Cooling

Chad R.

The situation: clogged main drain line for kitchen. The solution, snake drain from clean out about 30 feet, scrape walls of pipe to prevent future build up.
Yes, it is true you need to pay for the service call up front others are saying. Ok. I left my partner in charge and specified that if it was over a certain amount, I would do on my own (as I did last year renting a snake at A-1 for $65) or see what these guys would charge. Roto-rooter was 2 days backed up and a few others.

Pros: Arrived on time that day! Gave accurate info but tried to upsell my garbage disposal that was less than a year old. Got the drain line unclogged.

Cons: They charged over $700 to snake a sewer drain line. Total time they were here, 2 hours. I called and I asked a receptionist as to why a plumber is charging over $350 an hour during normal working hours? She said the manager would call me back. Never did. To top it all off, in their bill they do not guarantee their work, so if it clogged again later, or if they didn't snake it correctly, they would not come fix it.

I will not do business with this con-artist again!

Steven W.

I called for a quote to replace a kitchen sink faucet and garbage disposal. I provided the new parts. They would not provide an estimate over the phone which should have been my first clue. The technician arrived on time and immediately gave me an estimate of $645 without even looking under the sink! They could have given me this estimate over the phone. I foolishly accepted it because I was in shock and it would have cost me their $68 service fee regardless of whether I had the work done or not.

The work took about 45 minutes and required no other parts as far as I can tell other than a few 50 cent PVC washers. To be fair, the technician did a good job and the work was of high quality. The cost was outrageous though. I was charged the equivalent of over $600 per hour!

Do not use this company. Find a plumber that will give you an estimate over the phone or at least give you an hourly rate.

Curt P.

Called. Needed drain unclogged. Charged $80 just to come look. Then told me it wasn't clogged even though he saw it was. Put a level on pipes?
Then ask $360 To $500 to roto rooter the drain . Completely unprofessional. Called credit card for unrendered services refund. STAY AWAY

Justin W.

Well called for service call on Saturday evening was told )168. No problem then found out to clean the drain was $740. I don't think so call magic men. Monday My father was a plumber no way it cost that much.

Derrick B.

COMPLETELY UNTRUSTWORTHY.
My 81 yo Mothers central air went out. They ran bogus tests and told her she had to replace most of the unit. Price ... roughly $3,500. They told her she also needed freon (sp?) Which could cost another $800.
They tried to sell her a membership that would ""save her money"" and told her if she had another company come out for a second opinion there would be a 30% increase in the prices quoted.
I bought a new condensate pump on Amazon for $60 , installed it and she had air again.
These guys are straight up crooks preying on unknowing and vulnerable people.

Lynne S.

If there was 0 stars - that's what I would have rated. WORST SERVICE EVER!!! We called these guys on a Sunday & understood the costs of weekend rates, etc. But when they sent the guy to unclog a pipe, my husband ended up doing most of the work for him. He was there almost 3 hours. Said he couldn't open the clean out due to concrete, so my husband cut the pipe for easier access (took at 3 mins). Then the guy said it keeps going in the short pipe, so my husband cleaned it out (took about 15 seconds). Then the guy said his pipe wrench wouldn't fit around it, so my husband knocked the center of it out (took about 4 mins) The guy finally came to the conclusion that the pipe underground was broke & there was nothing he could do. Was charged $564.87 for him to snake it and discover he couldn't do anything - that's not including the $180.30 service call. They are supposed to refund some $200 of it back - we'll see. Use Magic Men or Roto-rooter - much more professional and know what they are doing!

Richard B.

Extremely unethical company! They came for an annual service on a fully functional heating / AC system, stated the furnace was unrepairable. They even had another employee come verify this, I'm sure a sales tactic. They then quoted $5800 for a new furnace. I suspect a scam, so called another smaller company for a second opinion. The second smaller company made an adjustment with a single screw, tested CO levels, tested the heat exchanger and several others things. He said everything is perfect and the furnace should last for many more years. We gladly paid for the one hour visit. Don't trust these people.

Kristin H.

The worst! -5 STARS is my actual review. They are super nice as they screw you to the wall and lie. Sean came to my house twice and had zero clue what was wrong with my sewer drain. I spent $500 to have him try to figure things out and then, when I called for the third time, he wanted to jack hammer my basement floor to ""figure it out."" The next people (Roto-Router) came out that same day and had everything fixed in less than an hour and for less than $200.
Sean also looked at my furnace and ""implored me"" to call him out before using the heater. He told me my water treatment system was unsanitary and that my disposal was not installed correctly. I had all of those systems serviced by other professionals and they all confirmed Sean is full of shit. (Larry Mooney heating and Dick Swanson water softener system.)
I am currently re-doin two bathrooms down to the studs and had Master Plumber lined up to do the plumbing work. I can only thank the Universe for Sean and for getting me out from under Master Plumber. I now have a real plumber, Chad Oltmann of 3C Plumbing, whose work costs half of what Master Plumber was going to charge and whose work is impeccable.
I was going to dispute the charges from Master Plumber for the second visit by Sean but decided to go in this direction.
DO NOT USE THESE PEOPLE!!!!

James P.

For replacing 3 faucets, their quote was $900 (approx. $300 each)! Of course I replaced all the three by myself later that day, but they charged me $65 for visiting my house. They responded on time, which I appreciate very much. Prohibitively expensive though. I will not recommend them.

Bob C.

Austin was great. Explained what he was going to do and did it quickly and with no fuss. Cleaned everything up when he was done. I've always been pleased with Master Plumbing. They are nice to work with.