Master Blaster Plumbing & Drain

Jeff M.

Master Blaster P&D is a great example of how customer service and complete work should be. I was selling my house and had a potentially large problem, according to the home inspector. I called Ross and the crew and they sent out someone to scope the sewer. They sent 3 quotes, all of which fixed the problem. However, they were up front when they told me that option 1 (the least expensive) was good enough, and that the next 2 options would potentially be going overboard. I called several other companies and they quoted me outrageous prices compared to MB P&D. Any time I have an issue that is plumbing related, I call these guys. They must have me on their watch list, because I often call them for things that aren't plumbing related too! They must roll their eyes at me :)

Beth ..

This guy called me on Saturday night because my check from 7 months ago wasn't deposited correctly. He claimed my account was closed, which it was not. He then sent me an email threatening to send me to a collections agency in 7 business days. When I researched the issue and found that it was his banks fault, he won't return my emails or calls. I would sooner light $10 on fire than pay his return check fee. He waited 7 months to get in touch with me then threatens to send me to collections!!!!!!!!!!!! He snaked the drain, as I remember didn't want to honor a $20 coupon or some offer I got from Angie's list (I can't remember for sure as it was 7 MONTHS AGO!!) Now he's trying to send me to collections and won't return my calls or emails... sounds like there are probably a hundred or so other plumbers in Denver that might treat you like a normal customer. Don't bother with this joker!

Vicki C.

I have used Master Blaster three times - once to fix a leaking pipe, once to clear my mainline, and once to install a new toilet. The two service technicians (same tech did the last two jobs) were extremely pleasant and made a point of explaining everything they did. I was given a price estimate before they began the services, and I found their prices to be extremely competitive. Frank, the tech that did the most recent jobs, did a great job of outlining options for keeping the lines clear in the future, and also took the time to discuss what toilet might be best for me - and didn't attempt to hard sell me on a more expensive product. I also appreciated the fact that I received follow-up calls from the office to make sure I was satisfied with the work. I give the highest rating for the quality of both the technicians and the services, and would happily recommend the company to friends that needed plumbing work done.

T M.

Our main line sprung a huge leak-- 60gph. I had several quotes done from companies. Their quote came in the middle, not the cheapest, not the most expensive. They were going to pull through a new copper line. They showed up at 8am sharp, and were done by 6pm. Amazing work, that crew worked their butts off. My crawlspace was very tight, and not comfortable working conditions at all. Over all they did a great job, job site was cleaned up. No leaks. Wonderful crew.

Becky R.

I'm very surprised at all the poor reviews here. We have had nothing but good luck with MB.

It started when my parents house main water line broke. They were very professional, had someone out within an hour to check out the situation, and they were back out the following morning bright and early to start the job. It was an all day deal (Two if you count redoing the pavement)....we were only without water for a day. Price was ouch but...what do you expect.

Now...when I purchased my house, (HUD) it had some plumbing escrow, I originally went with another plumbing company in which we were NOT pleased with at all. So my future plumbing ventures, I went back to MB.

They have been out numerous times mainly for clogged drains we couldn't snake ourselves. This was mainly the fault of me, throwing too much down the garbage disposal. The beauty is if the same job needs repeating within 30 days, it's free. Unfortunately I've taken full advantage of that numerous times. The first few months living here it got to the point they started waving their travel fee for me.. After a while we were all tired of it, so they finally set me up with a pipe scope. Turns out their horribly caked...which is why I was clogging it all so easily. They need to be blasted....but I haven't gotten around to that. I just simply don't put anything but water/liquid down the sink now and it seems to have the situation under control until I find the funds to clean the pipes.

Then, in December 2012 our tub started to leak. The first MB guy came out and gave us the bad news that it appeared our tub had rotted and we'd pretty much need a remodel.

I called to get it set up, but instead of setting it up, the following day they sent out Ross (Owner) and his son to take a look. Ross, Much to my huge surprise they said they could see what the other plumber was talking about, but there was a fix that could be done as opposed to spending thousands on a remodel....I squeaked away with a bill of about $800 (And that was a weekend bill!)

I won't go with another plumbing company....they have bent over backwards to help me out, time and time again. Their prices are good..

But...I'm getting ready to call about a frozen pipe. So I may be crying here soon...;)

Kathy J.

I purchased a coupon from Angie's List -- the coupon was for sewer line inspection for $55.00. Sounded like a great deal, so I called to have them come out to the house.

I mentioned to Master Blaster that I have two slow drain and a toilet that plugs on occasion and am concerned that perhaps tree roots are blocking the sewer line and wanted an inspection. I was very clear about this when I made the appointment for someone to come to the house.

When Robert arrived, he very politely asked me what I needed and I repeated the issues. He replied that he could not inspect the sewer line until I had the drains cleaned; however, he was very eager to arrange for someone to come out on another day to clean the drains... at an additional cost, of course.

I was not amused and asked him to leave. After he left, I contacted Angie's List and requested a refund of the coupon purchase.

In my opinion, this company's business model is based on bait-and-switch. At the very least, the coupon should state that drain cleaning is required before the drains can be inspected. Buyer beware.

Kelly N.

Said that they would beat anyother competere's quote, but then gave a rediculous quote way higher than other companies. Was told that they would call me back to go over things and never did. Waisted my time... Look elswhere!

Kate K.

Saw a tv show about a water heater bursting and wondered about ours.

Talked with Craig at Master Blaster about having our water heater checked using an Angie's List coupon. He explained patiently and thoroughly why I could save by not purchasing the coupon until after the technician came out. If work needed to be done, I could buy the coupon at that time and use it.

As I described the brand of H2O heater, he explained that particular brand would probably last 8-12 years - we've had it for 9.5 which reassured me that we could wait until the warmer weather for a test and/or a replacement.

I see the other Yelpers comments which are the exact opposite of Angie's List members comments. I'm thinking plumbers are the new lawyers in people's minds but if I have plumbing problems - I mean if my house has - I'll call Master Blaster.

Methinks there'll be a follow up review...

P D.

We had a similar experience to the other reviewers. The snake guy, Manny, was very nice, but he didn't use the right size blades, rushed the snaking and didn't get the roots out. This was proved by an independent scoping company. When asked for a recall on the work, the owner, Ross, was a real piece of work. He lies, makes excuses, rants, and accuses. He told us one story, then our realtor something else. It's too much to go into here...but you get the idea.. work done wrong, then twice as much money to have him fix it. Take your business elsewhere!!!

Nora B.

I too purchased the coupon from Angie's list for Master Blaster and I won't ever do that again!

Leak in bathroom behind faucet -- this much we already knew. Plumber broke the tiles to remove faucet and verify leak --- attached a new faucet (I did not request this as I was purchasing a full new set) ---- he insisted that the new faucet had to be attached to stop leak ---- surprise -- even with new ($59.50) faucet attached it still leaked.

$259.50 later he was out the door.

I contacted a different plumber who -- for $220 re-did the copper piping to stop the leak and got everything ready for tile guy to replace tile and attach new faucets, etc