Massey Plumbing

Hector D.

CONSUMER BEWARE!! We contacted Mike Massey a week ago to schedule services. First impression from the call with Mike it was obvious that he lacks customer service skills, which should have been the first red flag. He was not willing to offer an estimate over the phone and charges $85 to come out and take a look. We brushed this off with the understanding that time is money and they value their time. We scheduled the service and came to an agreement that they would come on a Friday. I spoke to Mike the Thursday before the service and he confirmed the appointment for 8am. Come Friday morning at 8am and the plumber has not arrived. I get a missed call from Massey at 8:40. I call back immediately. I at least 4x and each time they pick up the phone and hang it up. Finally I am able to get through and speak to a woman who was unable to offer any information, but was kind enough to take a message. At 9am we had not heard back from the company and called back to cancel the service. Time is money, we were respectful of this company's time, however they did not offer the same in return. We are taught that your word is your bond and Massey's word carried no weight. Luckily I was able to reach another plumber that was willing to come out the same day, offer a free estimate and schedule the service ASAP. We just wish we hadn't waited on Massey to leave us hanging.

Wolf D.

Great people, accurate estimates. Can really fix a plugged drain. Now if only my proctologist could get on board with the same situation at the same rates in the same time frame.

Shundra P.

Great company and communication. I've used them twice and each time they were efficient, timely and professional. Instead of a 4 hour window, they were able to be more specific so I only needed to take the necessary time off work. Highly recommend Massey plumbing, I will definitely be using them again.

Millennium G.

I have a broken pipe and was told to call Massey. The person said that they were in the truck and would call me back. That was 8 o'clock this morning and have had not call back yet. He must be living in the truck. Can't say how the service is because I can't get service.

Robert D.

Had a major clog on the 2nd story and water leaking in the laundry room. Massey sent out a great guy that had everything fixed in an hour and at a reasonable price. Would definitely recommend!

Michael J.

Please go to their Facebook page and read my review. This company charged me for a service, never completed the job, was rude and annoyed when I kept contacting them to tell them they didn't get the problem fixed, then stole parts from me and tried to resell them back to me. Please be careful!! Luckily a friend's husband is going to come and do the job for me. He actually used to work for Massey's and quit there because he didn't want his name associated with them. I wish I would have known this from the start. Please do your research before hiring them.

Terri Y.

Mike Massey, Total professional. Reasonable rates. He can tell you a REAL close estimate over the phone. Does not give rip - off prices from the 3 ring binders - flat rate which is so common these days. If you go to someone else for plumbing you are stupid and or wealthy.

Rebecca B.

Absolutely the best! Prompt service, reasonable price and gets the job done. Will never use another plumber :-)

Katie S.

Called on a holiday and they were able to come out first thing the next morning to take care of my gas leak. Todd was professional, friendly, and did a great job. I would highly recommend them for your plumbing needs.

J P.

Thanks for all your diligent work with our recent sewer problems. You clearly helped us efficiently solve what might have been a chronic, intractable problem with the city, and I particularly appreciate your personally pitching in when I know you were short handed. Cite me for a recommendation any time. Best, Jay Stewart / Dade City