Masi Plumbing & Heating

Karen L.

I recently moved into a house that had several plumbing issues. Masi seemed very professional up front. I supplied a list of issues and photos of the faucet/drains which needed repairs.
When the repair person came out he was not able to fix my main problem which was a constant dripping from a tub faucet. He said that they don't normally like to work on Glacier Bay because they are low quality. I told him that I needed to have it fixed. He was not prepared to do that I asked him to provide an estimate for the work so that they could come back out and do it. They never supplied an estimate. At this time the constant dripping is now a constant stream of water.

Rlet S.

We had central air and a gas fireplace install done. MASI was great. The estimate was true. All work was done in a professional manner. We did have to have them enter our home in the fall of 2020 when things were so uncertain. They were very respectful of our space. This winter we loved the gas fireplace. It saved us money in heating costs. Not a lot, but it all counts. This summer with the extreme heat, the A/c has been a godsend! Thank you MASI.

Karen D.

Major renovation, replacing all of the plumbing, bathrooms as well as 80% of the walls and ceilings and flooring. From start to finish, Masi made mistakes.
(1) baseboards pipes not installed properly. The result is that the pipes are clearly visible below the registers. They waited for me to complain to fix the problem. Sheetrock had to be patched, repainted and even some hardwood flooring had to be patched. Worse still, they claimed that nothing could be done about the less visible registers.
(5) they never turned the water on after installing the new heating registers causing my boiler to fault because of low water. It is only by chance that this was discovered as no one was living in the house during this massive renovation.
(2) below grade effluent pump caused septic to vent into the master bathroom and created a vacuum that drained the master bathroom toilet. Three visits by their certified plumbers to prove that the toilet wasn't blocked before they accepted that they hadn't designed the system correctly. They came up with a solution that involved cutting holes in the brand new ceiling in the lower level to add more pipes and traps.
(3) wired for three thermostats but only installed two. I discovered this when I went to set the heat in the lower level and couldn't find a thermostat. They did come back right away to install a thermostat but now it's more holes in the walls that have to be patched and they connected the thermostats to the wrong heating zones. Another appointment to fix that.
(4) plumbers are a mixed bag ... some are personable and others are rude. They act as if they are doing you a favor by fixing their mistakes.

(6)

Damian R.

It was 3° and our furnace was working intermittently. We called MASI to come and look at the furnace for a repair. Their technician said we needed a heat exchanger and red tagged the furnace. Red tag means you cannot use the furnace. He said the heat exchanger would take 5 days to get the part. He quoted $800 for the part. We called a local wholesaler the next day who said they the part in Nashua. We called Card heating and they came the same e day and replaced the control board. Card repaired the furnace for about $200 which included parts and labor. We filed a complaint with the NH fire marshal.

Michael G.

Natural gas became available on my road so had MASI come out last June and replace my oil boiler with a new Navien wall hung combi unit to heat my 3 bedroom split. Quick and professional. I was never without hot water. Very quite and clean. So far no problems and it was very cold last night and worked great.

George P.

I am a DIY'er so I do a lot of my own plumbing. Finding a shop that caters to the pros but is willing to help someone like me get the right materials and information to correctly complete a plumbing job is invaluable. Masi is such a shop. They have pro level supplies at reasonable prices and Bobby and the rest of the staff are always willing to answer any questions and explain the steps needed to finish my plumbing DIY. They have saved me lots of time and money, and have eliminated my frustration with big box store inferior materials. I highly recommend them.

Coco B.

Rip off and rude manager Keith. Plumber himself was nice enough but stay far far away if you don't want to get ripped off and don't want to have to deal with a company that doesn't care at all about customer retention. You will be charged a bogus 'dispatch' fee of $85 even if are 5 minutes away and Keith states that's just for sending someone 'even 5 minutes down the road'. You will still be charged hourly and parts over and above

Carol M.

Great company! Masi's team of professionals has always been available to me when I call and I have always received same day service when needed. They service all of our plumbing and heating/cooling needs! Their service team is excellent....professional, efficicient and honest! They have never tried to sell us something we didn't really need. They replaced our AC when it was clear it could no longer be repaired. They scheduled an appointment and were here when they said they would be. They gave us an estimate for the job and stuck to it! We now enjoy a quieter, more efficient system! Well done Masi!

James W.

I had a Heat Pump with all the bells and whistles installed by MASI Nashua a couple years ago. Not impressed with the customer service. The manager is extremely rude. When I brought in a UV air purification assembly which had failed prematurely it was obvious that he was upset that I was so cheap as to troubleshoot the thing myself and bring it in (it's basically a light). Made me wait 20 minutes because only he could talk to me, then when he finally did appear, glowered at me and told me he wouldn't even look at it without me bringing in the charger.

I have now brought everything in. They have verified that the unit was indeed bad (which they could have done without me going back for my charger) but they couldn't possibly just give me another one without sending the bad unit in to the manufacturer and waiting until a credit was issued by the company. I've so far been waiting a month.

Considering that I spent $6800 with MASI in installing a heat pump - part of which was the UV light for which they charged about double the retail price - I'd have hoped that they could be a bit more accommodating with getting me a replacement unit.

Michael N.

I had an old furnace that went down during a multi-day single digit cold spell; the kind where getting a heating contractor in short oder is impossible. The phone message I left late the evening before was answered first thing the following day and I was advised that they were swamped but would get to me ASAP. Service arrived a day later which was difficult on the household but well within a reasonable turnaround under the circumstances of the frigid temps.

When their plumber arrived he listened to every detail I had to tell him about what I had observed and then rolled up his sleeves for the next two hours to bring my old furnace back online. Overall I was happy with the job done. Honestly, parts are expensive off the truck but the labor charges and service call charge was within the range I exoected to pay.

I guess the most poignant testamony I can give is that any additional work I need in the future I would call Masi Plumbing and Heating as my primary contractor.