Martin Masters Plumbing, Heating, Air Conditioning

Karen R.

We used Martin Masters to install a new furnace and A/C and were very impressed by their workmanship, pricing, and professional and courteous installers. We also appreciated the great communication by the office with service reminders, permits, and warranty information.

Alex T.

I hired Martin Masters to replace a leaking water heater. The good news is they were able to come same day and replace the water heater. The bad news is that the workers did a terribly sloppy job, leaving cut pipe, solder and all sorts of other debris all around the worksite after leaving. They also failed to clean the floor before installing the water heater which was covered with slimy rust from the days of the old Heather leaking. They just installed the new water Heather right on top of that mess. They also damaged the doorway molding while bringing in the water heater. The pricing was higher than average but that's not the plumbers fault. I could have comparison shopped for a better price. The worst part of all this was the failure of the owner to call me and discuss the problems after I asked the office manager for a call on three separate occasions. Had the owner taken the time to call a disappointed customer to talk through the issues, I wouldn't have to waste my time writing a review. I'd be very careful hiring Martin Masters plumbing and heating. Performclean, professional job with good customer service is not a strength of this company.

Martin has written a very self serving response to my post. He never cared enough to investigate personally. You can ask YOUR technician whatever you want but I can assure you that the tech is more concerned about pleasing you and telling you what YOU to hear to preserve their job. Regardless, Martin never returned my calls (3) to discuss the issues. There's no excuse for that. If you actually cared about your reputation and the work performed by your team, you make that call, no questions asked. But when you want to avoid a difficult conversation, you don't call people back. That's Martin Masters plumbing. Inconsistent work and Martin spending more time writing responses to bad reviews than spending 5 minutes on the phone with a customer that paid $3k for a water heater replacement.

Kelly T.

Made an appointment for an estimate which I stayed home from work for, they cancelled an hour before they were supposed to come, saying the technician got sick. It was not an overly hot day like it has been lately so I can't see it being because they were too overloaded. Being I previously worked for an ac company, Techs didnt do a new install estimate, it was a particular sales guy, and there were back up people. I understand people get sick and things happen, but they made it seem like no big deal, and to not call back a few days later seeing if I was still interested seems odd. Where I used to work always followed up, especially new customers, let alone the fact the company cancelled and not the customer.
Convenient on a beautiful perfect temperature Friday afternoon that they didn't show or seem more apologetic.

Joe N.

Wasted my entire Friday afternoon before Christmas waiting for these clowns and they don't show up. I had a pile of things to do, but I just sat around waiting for this terrible company.

I called a few moments ago to ask what happened and the woman who took my call said she called me at 11:30 am to reschedule and left a message.
1st of all, that is a lie. I had my phone with me the entire day and there was no message then or even checked a moment ago.
2nd, I have to wait a week to get this appointment and you have the nerve to reschedule????

DO NOT WASTE YOUR TIME WITH THIS COMPANY!!!
I am sad that I did not heed the warning of all the other 1 star reviews here. When there's smoke, there's fire. A

UPDATE:
Later the same day I left this review MARTIN MASTERS CAME TO MY HOME TO CONFRONT ME!!!!!! I was not home, but he did wake up my pregnant wife after she put our 2 year old down for a nap. My wife told me at 1st the conversation was polite, but after a few moments he was demanding that I take my review down, she said to him that she had no idea what I wrote and to contact me and it could be worked out. That is when he started raising his voice and acting erratic. She had to slam the door in his face and that is when she called me.
What kind of psycho are you Martin? Did you come to my home to fight me?? Inimidate me??? Are you off your meds????!!!!! I wonder if you did this to all the many people who left you poor reviews.

All I wanted when I called to complain was someone to show some concern and appologize for me losing a 1/2 day waiting. If you left a message or not (you didn't) a simple demenor change of the woman answering my call would have made everything right. Instead you treat me with indifference and blaming me for not getting a message that was never left.
Then you had a 2nd chance to make things right, a simple polite phone call could have sorted this out and I would have taken my review down immediately, I've done it before when company reaches out, but that was too tough for you. Polite customer service is too tough for you. Instead you come to my home to confront me and in my absence, harrass my pregant wife.

Kind customer service could have sorted this out at any point before you came to my home, but that ship has sailed and this record of your erratic behavior will stand.

Contact me, my family or set foot on my property again and this will be a further matter for the Midland Park PD with whom I filing a complaint.

P.S. I removed the line that made you go nuts as an act of kindness. I might even remove this entire review in a few days as a further act of kindness once my blood stops boiling, but your act together and leave us alone.

Kristen M.

HORRIBLE SERVICE. SPENT $1500 for a new hot water pump and they left told me it was working. Later that night checked the hot water and still lukewarm. Wouldn't send a technician out that night, told me I had to WAIT THE NEXT DAY. HORRENDOUS - NEVER AGAIN.

Stephen B.

Called Martin Masters Plumbing about a small gas leak which occurred in my home. They agreed to send a technician the next day to evaluate the issue. The technician showed up 30 mins after the 2 hour window they provided. When the technician showed up he clearly wasn't in the correct state of mind and seemed ""out of it."" After speaking with him for 15 minutes I realized something was not right with him. We declined the service and decided to use another company as I did not find their technician to be professional or knowledgable.

Dan S.

I drive past Martin Master's daily and thought of them when our AC went down on a hot July day. Called at 8am and was told a tech would notify me when they were available. Called again at 4 to check on our chances for the next day...same response. Called two other firms and at least they had the courtesy to say it would be a few days and maybe into the next week.

Fortunately a friend hooked us up and repaired a loose wire. Done in 15 minutes and a nice tip.

I completely understand that it's very hot and they're swamped with calls. Just need to communicate the facts. Thought of them today as I drove past the business was headed to a nice cool house and realized that a week later there was still no call. Apparently the gatekeeper found us unworthy or couldn't be bothered to follow up.

Adam L.

DO NOT USE THESE PEOPLE!!!

They were good around 10 years ago - we had a hot water heater installed and also a gas burner. Not the best customer service but they did a solid job. Then around 5 years ago, we needed to have 2 SpacePak systems put in and they were the only ones that we knew who could do this as we have an old house.

They constantly were nickel and diming us for service and everything - estimates were 3-4X higher for basic plumbing and heating requests.

Last year (after 3-4 years with one SpacePak system) they told us we had a leak and a major part needed to be replaced. We were skeptical and called SpacePak who said they never heard of this happening and recommended another vendor. It turned out that Martin's team likely purposely put dye on our system to show a broken part, which another vendor later showed us was a $1 part that needed to be replaced. The system worked and works great now but we were shocked at what happened.

There are a few other things that happened with their service and being very defensive or argumentative on things that later turned out to be their fault (they had an employee named Manny who I banned from our house due to his work and attitude.)

More recently, the other system that they installed in our basement had the trunk held up to the ceiling with netting - and it came down in 2 places. Hardware store gave us iron fasteners and said they never heard of a system trunk being held up by something this shoddy.

They cut corners on service, are antagonistic and overcharge. I would have recommended them 10 years ago but if you need to use someone, there are many others who are better, nicer, cheaper and more responsive.

FWIW, I've heard similar stories from others lately about their experiences as I was sharing ours.

Christopher P.

Martin Masters put in a new gas furnace and tweaked the whole steam system on a 200 year old house! Put in a whole house generator. Estimates are clear and provided in a timely fashion. They are prompt and clean.
People are complaining on this page but I think they are just cheap. You get what you pay for.
Next they are putting in the AC for the house!

Raoul M.

Any one have a fair plumber to recommend? 6 years ago we had Martin Masters replace a $4,200 boiler and he used old parts where it connects now when I called him back to fix the leak his worker quotes me just over a thousand dollars (w/tax) for the 5 little pieces of pipe total 15"". I asked him to have the boss call me to discuss a fair price and a week later crickets. I checked the plumbing supply store and the black pipe parts are $66 retail. That's just lousy hit and run business.