Martel Plumbing & Heating

John C.

I have been doing Business with MARTEL PLUMBING for a few years now. Prompt service, excellent workmanship, and fair pricing. Carl does a great job And the office staff is wonderful. Thank you MARTEL PLUMBING for another job well done.

Jeff B.

The owner came out and performed an estimate to replace my entire heating system including a hot water heater. Although the estimate was timely and reasonable, when asked to perform the job he ghosted me. It was an over $10,000 job and when I called the office I was told he would get back to me ASAP. Either this guy lives in a mansion and doesn't need the work, or he's just a bad business person.

Jeffrey A.

We had to have a gas boiler serviced and Martel gave us the best price and were prompt in getting out despite it being the end of summer and many people were calling for AC repairs. The technician was quick to diagnose an expansion tank that was in need of repair (which we subsequently replaced), however the technician did miss a thermocouple that needed replacing and the heating system shut down because of this oversight soon after the cleaning, requiring us to call another company to get it back online since Martel was unavailable at that time. We are generally happy with their service, just curious why the expansion tank -which is external to the boiler- was flagged for repair whereas the thermocouple, which is actually in the boiler (the focus of the service call), wasn't picked up on.

Ben R.

Great response time, punctual also clean and great work. Done in a timely manner, highly recommend.

Bill K.

Made arrangements to have someone come in and quote a job on 8-30-21. No one showed and no called. I called on 9-1-21 and let it ring for 5 minutes. No one answered and there was no voice mail.

Bill at Rosco Manufacturing

Laura J.

This company was very responsive when I had an emergency. The lady who answers the phones in the office was so friendly and helpful. When I left messages they called back promptly. i was very satisfied with my service calls.

Ray D.

clean transaction-came when they said-work clean and professional-highly recommend-wish all workmen were of the same calibre

Ryan H.

In August 2020 I tried to hire this company to install a 1/2 bath and to replace some old cast iron plumbing. The president Ed was a really nice guy, who came out and explained all of our options. We agreed on a plan and waited. After waiting patiently for four months, I called and emailed asking if they really wanted the work. Ed came and took some more notes on our project and assured me that they wanted the work and sent me an estimate which I agreed to. I was told they would come ""after Christmas"". Two more months passed and we heard nothing...no calls, no emails, no communication. In the end, I sought out another plumber who started work within a month and was done within two weeks. I paid much less than I would have with Martel Plumbing. Still, I'm very disappointed that the work was never done by them. When you are relying on someone and they just never show up its very frustrating. They seemed to be a good company...but whatever the reason I was left in the lurch.

Liz R.

Great service! We were having an issue with our heating unit, I called Martel and they were able to come out the same day(there was a cancellation, this might not happen in every situation). The technician, Roy, fixed the problem quickly and I felt reasonably as well. This was done at a home that is currently rented. My renters were very happy and I was relieved and happy! Thank you Roy for the great service!!

Joanne C.

Nothing but great things to say about Martel. Jim showed up on time and had a proposal and estimate for me by the end of the day. The work done included replacing the entire waste stack and the old copper pipes that had turned green. The junction where the cast iron pipe met the basement wall was rotted, so that involved punching through that wall, digging a small trench and reconnecting a better pipe to the sewer (leaving me with an clean out as well). It was a huge job, a day and a half for 3 guys. I sent Jim about 3 emails with lists of questions for him before scheduling the job. He answered promptly and professionally for each one. The price was reasonable!

His crew showed up on time for both days, did all the work that was expected and as promised. They left my basement cleaner than it was before the job. They had drop cloth spread out from front door to the basement to protect the hardwood floors. The job included removing my toilet to replace the flange and before they put it back, they washed the floor.

I'll hire his crew in a minute when my oil furnace needs to be replaced.