Marshall & Sons Service Center

James F.

My truck got stuck in sand in driveway - Called this company because there are not many tow services in the area and they were close. Turns out they are the only tow service in that area. The owner showed up and had me out in 10 minutes. He asked how I was paying and I responded by credit card. He immediately nasty and lost it. He told me I had to follow him to town to run the credit card in his office. He started treating me as if I was going to try and drive away. He started yelling and cursing like an insane person. I could not understand why he was acting like that. There was absolutely no reason. When I gave his office assistant Brittany who was very nice my credit card, she charged me $543. TOTAL HIGHWAY ROBBERY!! They take advantage of the people and rip them off. That's bad enough but to be screamed and cursed at on top of it is completely unnecessary. I complained to Brittany about how the driver acted and she said he was the owner. I could not believe that this is the way the owner of the business treated his customers. I suggested he seek help, maybe AA or something. She gave me an understanding look and said "" I know, you don't have to tell me, I work with him"". If anybody is doing there due diligence and reading this before considering using this horrific company, STAY AWAY!!! If you need a tow call HAMMER TOWING at 631-375-9035. I have used them in the past and they are reasonable and super nice.

Teresa M.

Total crooks !! The Spanish man put air in my tires when I asked him to only take a look at them. One minute and he dared ask me for 20 dollars !!

Dougie D.

Went to this place to get a routine inspection . The mechanic "" Pete"" . Told me I needed an $800 brake job to pass due to my rear brakes not stopping my truck . Also claimed I was braking metal in metal which was not the case . No brake lights on , no issues at all with my truck . Decided to just get the brake pads replaced on my own . Went back for the re-inspection , again told me I needed new calibers and rotors . Was also extremely rude throughout the whole ordeal .
So I decided to bring my truck to me reg mechanic . He took one look at my brakes , and asked why I didn't go to him in the first place . Truck passed inspection with no issues . This ""Pete"" was trying to rip me off with unnecessary repairs .

Jon T.

Helped me out of a bind when the oil cooling pipe failed on my Highlander, resulting in major leak of almost all engine oil. Gave me advice on how to top up the oil to drive the car one block to the station, versus charging me $100 to tow. Fitted us in as we needed the car next day to drive back to Brooklyn. An employee drove that afternoon to Riverhead (maybe 2.5hr round trip) to get the part we needed from Toyota dealer, said he did not get back until 7.30pm. Car fixed in the morning. Cost $480 including 2hrs labor, parts and delivery fee, which was fair especially considering the rush job. They went above and beyond in the timeframe - much appreciated. This despite me being a visitor to Montauk and not a local repeat customer.

T R U T H O.

Ask for Lous if you are here for car repair. Great guy, great mechanic! Straight up.Montauk is a tourist trap & the other place is awful!

Tiffany M.

Absolutely overpriced. Needed to change one of my brake pads and the guy quoted me $1500 for other stuff I didn't need. Finally he only fixed one brake pad at $60 but the labor was $180 after he said it would only be $80. Such a ripoff. Should've just chanced my luck and gone somewhere else that wasn't in Montauk...

Peter P.

What a jerk. Was hoping to have a nice relationship with this shop as they're family owned and operated and came in. Asked about replacing a headlamp but instead got screamed at. Thought he was joking but he just kept going on and on and succeeded in making me feel like total crap. What a jerk.

Koy S.

Terrible shop, awful people. I have half a mind to report them to the BBB. Charges labor hours for estimates. Threatened to not release our vehicle to us if we didn't pay for the charges which we did. Threatened to charge us for parking at the gas station while waiting on the return of our vehicle which was being towed to bring somewhere else. They wanted to rip us off by replacing our whole brake system for an arm and a leg. We brought it to our repair guy at home and it only needed to have some brake hoses bled and fixed. It's fitting they're located near the ocean where there are sharks. I just feel sorry for all the folks who go there.

Nicole S.

If i could rate less I would. Very rude, overpriced and makes you feel dumb for even needing the help of a towing service. Find urself another area towing company bc this will only make the experience worse.

Emile S.

Extremely rude and unprofessional. They even cursed and threatened us. I should have called the cops on them. If you want your car towed, you are better off calling Hammer at 631-375-9035. Do not do the same mistake we did.