Marshall Services

Dave M.

If you are thinking about getting a HVAC with Marshalls think again! Paid around 8k for a heat pump/air conditioner and have had nothing but problems for 8 years. I've been nickled and dimed to death by this company putting an additional 4K into the unit over the last 8 years. They installed my outside compressor on cider blocks and after 3 years it started to become unstable and wanted to charge me 1k to fix their initial mistake. Every year when I was receiving routine maintenance there would be another problem with the unit. Final straw was this week when they told me I had a leak and it would take 3k to fix I was actually happy to buy another HVAC system with another company so I don't have to deal with Marshall's ever again!

Sue W.

Terrible customer service!!!!! Very unprofessional!!
We purchased the Marshall Total Comfort maintenance package in June 2022 after a bad experience with another company. In August 2022 we experienced an issue with a shower not getting hot water. We attempted to repair the issue on our own but were not successful. We phoned Marshalls to request a technician, tech was sent to our house the next day. We had already disassembled the shower valves. Upon arrival the tech went into the bathroom looked at the shower could not tell us the name of the part that needed to be replaced told us to look it up on the internet or Home Depot. The technician left within 5 minutes of his arrival charging us $250, but told us there was a $35 coupon that we could use but we had to call the office to get a credit as he was unable to apply it to the invoice. I immediately called the office and requested an explanation for the charges as estimates under their maintenance package are free, asked if the $250 was for the installation of the part after I purchased it would he return to do the installation the response was not for him to return and do the installation the additional charges would be $400, which we declined.
Fast forward to end of October 2022, I have made several attempts over the last several months to to get an explanation for the charges and/or the ""credit"" of $35 that could be applied to the invoice. I also disputed the charges with my credit card company, Marshall sent the credit card company an invoice showing charges as ""Custom Plumbing"" $250, what custom plumbing you did nothing!!
Every time I phone the office I get promised a call back before the end of the day, after they research the issue with the technician and no one ever returns my call. I have also requested a copy of the itemized invoice that was sent to my credit card company as the technician was unable to give me when he charged my credit card, I have never received this. Will never take their maintenance contract again nor have they provided the ""free check-up"" of our HVAC system that is supposed to be part of the contract. I would not recommend anyone to use their services. They are extremely non responsive and very unprofessional!!!!!

Gina L.

Avoid this company. I do not know if they used to be good, but our experience has been a nightmare. It started with our air conditioner icing over. We called Marshall's and after they came out they stated we needed a whole new system. We scheduled it for June 9th. Cost was $8000. Brad came, installed new system.. the next day guess what, the system was icing over again. The NEW system was doing what the ""broken"" one had been doing. We call, Brad comes back out the next Friday... only to say, after 3 hrs here, that he doesn't know what is wrong it might need a part...really? The system you just installed? So was it not installed correct? Says he will order the part.. then we don't here from them. We call, they blow us off... then when we finally get someone out, he says... oh, the part was never ordered. Then weeks later, comes out, oops, it's the wrong part. Are you serious. This place seems to be run by incompetent people. Weeks go by, hear nothing. We call, they say, oh Brad has been sick... yeah, and? You are telling me NO one else can do anything? Even communicate to us? We paid $8000 for a new system that has not worked! We finally get a guy Brian, who states it was not installed correctly, it is off center and restricting the airflow, causing it to ice up, and we need a valve... again, on a brand new system. Everyone points fingers, no one seems to know anything...here we are in October... and still NOTHING from them. They sure took our money, but our air still does not work, no one responds or takes any accountability or does the job right. I was trying to give them a shot, the benefit of the doubt, but we have clearly been taken advantage of. At this point I do not even want them to pretend to try to ""fix"" it. They are terrible.

Matt B.

Shameless. Weekend service call: $200. Totally understandable. $1300 to replace a $26 part in my oil burner is completely shameless. When I showed the technician the google image of the exact part he was trying to sell me, showing $26, he couldn't even make eye contact. When challenged, he eventually said, ""I know. This is hard for me to do.""

Justifications: You're buying experience, we have a lot of overhead. We stand behind our work. No, sir. You have zero integrity and not all of us are complete idiots. I will do everything in my power to never do a dime's worth of business with you again. You should literally be ashamed of yourself for claiming to be a good citizen of Skippack, and a community focused business. Nobody wins in the long-run by cheating their neighbors.

Paweena G.

My AC stopped working in the middle of the current heat wave this week.I called Marshall services to come and check it.They try to fix it as fast as they can to help my family in the very hot day.
I thankful for very good service.They are very friendly and knowledgeable.
They did an excellent job.

Sandra K.

The system their salesman sold me is great--and cost a bundle ($21K). When It came time for 2021 maintenance, the technician let me know the system I was sold was considered 'surgical-ward grade.' okay, I've enjoyed it for about 2-4years now (but feel suckered by the young, bright salesman looking at a great commission, probably). What I wasn't expecting was an 2021 annual maintenance bill for close to $1200!! (Annual maintenance on my whole-house generator is $300.) Will be looking for another Lennox dealer for 2022.

Jen J.

Worst service ever! They made promises that they did not keep and provided defective equipment. Very unprofessional! They provided an HVAC system that does not meet the needs of our home. We are cold all winter and we are hot all summer. The first thermostat they provided had a cracked screen so they replaced it. The next thermostat is defective and shuts off. Now they want to charge me charge up to $350 to fix it under warranty. I can buy a new thermostat for $119 online or go to Best Buy where it is on sale for $199 today. They promised the HVAC came with a tax rebate and it did not. Desiree tried so kindly in a really nice voice to continue to repeat herself that it would be more than the cost of a new thermostat just to unscrew a screw and unplug 5 wires and then re-screw a new thermostat to the wall and plug the 5 wires back in. Marshall's just wants to take more money from me because they can . Since I did not fall for her gimmick and am a total pain of a customer for thinking that Marshall's would actually stand by their services, I will need to take my business elsewhere. Please use caution with this company. I fell for how nice they talked to me too. Don't let them make you feel like you deserve terrible customer service like they did me.

Brian H.

Marshalls Service has zero respect for their customers' time. They habitually miss/skip/reschedule scheduled appointments the day of the appointment. Usually they call to reschedule but lately they just skip the appointment all together. I have been a customer for well over 12 years and I have purchased AC/HVAC systems from them and am trapped by maintenance plans. Otherwise, I would for sure look for a better service company.

Trust me there is always a more important customer or reason why they cannot honor a scheduled visit. Who cares if you scheduled time off work to be at home or moved meetings arounds.

Lastly, this has been an issue since for as long as can remember, they always tell me they're going to improve or they hired a manager who is going to make a change.

Same poor service year after year.

Joe W.

Terrible customer ervice. Twice I was given a window of time and the service technician was over and hours behind. They never call and update you and the office seems very disinterested. Constantly making excuses for the service rep with no regard to the customer.

I have a service contract with them which does not seem to matter at all. Which when they sell you the contract you are suppose to get ""the best service"" that has not happened.

Could not be more disappointed in a company. Still waiting on the technician today with a window of 2-4 p.m. He might be here in the next hour but it is anyones guess. Not sure why they even give you a window of time.

Marge W

Laura T.

Am writing this review for a friend (James G) who isn't on Yelp.

""Melanie was a delight to work with, she went above and beyond to help us with our situation and we cannot thank her enough and are truly appreciative of all her help! She made our issues less stressful with the help she gave us. Thank you again Melanie!""