Marshall Services

Monique S.

I used Marshall to fix a slight leak I noticed in an oil tank before moving into a home I purchased. They came out in May 2019 to ""fix"" the leak, and I had the oil tank filled the next day. When I went to move in 3 days later, I noticed the tank actively leaking in a brand new spot, seeping into the ground and crevices around it. It was obvious that the tech produced a larger leak than what I initially called Marshall for. I called them and they said they could send someone to fix it only if I paid their $129 after-hours service fee. I did not believe that was fair, so I put a bucket under the leak and waited for them to come 2 full days later. They did fix the leak they created, but they never cleaned up the oil that from the leak they caused. I called the next day to request they clean the spill they caused. People from their company have been back to my home 3 times to ""fix"" the spill, but that mainly consisted of spreading powder and spraying air freshener, and the smell of oil obviously remains. I had an environmental specialist check the toxicity of the spill, and they confirmed Marshall hasn't done nearly enough to clean the spill. The VOCs where the spill occurred is higher than the recommendation to live in. I've called Marshall numerous times to ask them to properly clean the spill they created, and their office staff have been rude (Donna and Erin) and now just completely ignore my calls and send me straight to their answering service + never return messages. I have no other option now than to have them sort this out with the EPA.

John M.

Worst company in the area. Total ripoff. Stay Away!!! Tech tried selling me a 460$ thermostat, I obviously said no. He then offers me the same thermostat 10 seconds later for 350$, I said no. He than offers me it again for 300$! What a joke, I can buy a thermostat for under 100$. The fact that he tried selling me a thermostat for ridiculous prices and kept lowering to see how much I would pay is disgusting. They are shady people there. Their oil is also 40 cents higher than American fuels. Go to American fuels much more trust worthy people. Marshall's services company should be labeled as criminals.

Brian S.

Good electricians and service. However, their office scheduling leaves something to be desired. I scheduled and confirmed work to be done on 05/31/2019 at 8am. I rescheduled my work schedule to accommodate them. They never showed up! Upon calling the office, they had to reschedule, but did not tell me. What a wasted day! I am very disappointed with Donna and Erin in the front office.

K R.

I had called them to check pricing ONLY and left a message. they made a oil delivery and charged my card without my permission. This would have caused issues with my checking account. When I spoke with the owner I was pretty upset about it- and he was very rude. I will never use them again.

Margaux C.

My hot water heater busted & was leaking in my basement on a Sunday morning, Naturally freaking out, I called Marshall services to come out for an emergency appointment. So the tech that came out said since we were not the original owners of the house and the tank was bought in 2014; we would have to replace our Bradford White 50 gallon propane tank. Of course me being a stupid naïve woman took him for his word only later to find out that our Bradford White water heater Was under warranty for six years and the tech that came out should have known how to look up our warranty info by model and serial number! I actually have a copy of the original home owners receipt for the hot water heater warranty 6 years!!
I feel they were completely negligent and screwed us on the $3200 they charged us to put a new 48 gallon tank in with a one-year warranty what kind of screwball business are they running!! This story is not over....I will absolutely add to this post with whatever feedback I receive from them, whether negative or positive.

Erin K.

Great customer service and great techs. I called Marshalls due to water in basement tech was there with an hour. Erin answered and even signed us on for there membership it was such an easy process.

Theres F.

I have never worked with a company with such outstanding service. From the first phone call with Jill, who was very informative and friendly, to Josh, who didn't expect to have to be at my house for three days, but cleared his schedule to accommodate me. Everything was explained in layman's terms so that I could understand what needed to be done. After the job was finished, Josh went above and beyond to clean up and leave my house as it was when he first arrived. In my opinion, you get what you pay for, and I definitely got my money's worth. I would highly recommend using Marshall Services to anyone who wants the job done right, the first time.

Teresa M.

I have hired Marshall 5 times for 4 different things: HVAC, plumbing, gas line installation, heater inspection. I have found them courteous, on time, qualified, willing to go the extra mile. One guy gave me his sell number if I needed anything over the weekend! Which I used! The only complaint if I had one was the price they gave me for an outdoor drain. I cleaned out the drain I have and it words fine now...15 minutes of work.

In any case, I will continue to use them. Their customer service is excellent. They send people right away, even same day on one or two occasions.

Greg G.

I attempted to make an appointment on a Saturday and was forwarded to their answering service. Was instructed that someone will call me on the next business day. Nothing Monday, so I call Tuesday. I get the same answering service. A representative reaches out to me an hour or so later. No big deal. Set up an appointment with them for a Thursday at 4:00. I leave work early, to be home and 4. 5:15 comes and I call. I get the answering service. They reach out to someone and the woman calls me with an attitude and says oh we are coming. Then calls back and asks to reschedule.

After rescheduling, someone comes out. I'm getting a standard servicing of my OSB. After the service is complete the guy try's to sell me all kinds of things to upgrade my boiler. He suggests I fix this particular valve and I agree. They have to come back to perform the service again. After their final visit I'm left with a nice mess on a freshly painted basement floor.

I used these guys because of the generally good reviews. Unfortunately I just can't say anything positive about the experience.

Mimî V.

I recently had an emergency with my heating system due to neglect and lack of quality oil for my tank. After searching for local companies Marshall Services came forward not only with amazing customer service (that nowadays rarely seen) from reception to the owner. Thank you Erin, Jenn, Donna , Amy, Glenn Dickey Jr. and the great knowledgeable experts that fixed my problem literally under harsh weather conditions. Not only did they earn my business during this emergency but I won by adhering to one of their plans. A lot of services without leaving your pocket empty and a lot of perks by choosing a plan that was right for me. ***** For level quality of service ,responsiveness , expertise and compassion while working under difficult weather conditions. Thank you guys!!!!!