Marshall plumbing

Mark M.

The team at Marshall Plumbing are Real professionals! I was favorably impressed with their hard work and the quality finished project. If I need a plumber in the future, that will be my first call!

Kelly K.

They did not tell us they would be charging to come look at our water leak problem. When they were done, not only could they not determine where the water was leaking from, but they left us an invoice for $169.00. I wrote them an email today and told them I would not pay it, because I was not informed beforehand there would be any charges, which would have allowed me to make the decision to have them come out or not. They wrote me a very unprofessional email back, basically saying we have bad business practices. Deceitful, name calling and unprofessional. I would not use them.

Rhonda M.

Homeownership is a love/hate relationship. There are good times and definitely bad times. Reaching out to a plumber, unfortunately, is one of those bad times. Fortunately, Mike of Marshall Plumbing made it a good experience for us. There was a leak in the yard that the county determined wasn't their problem, so that meant the burden of repair was on us. We called Mike and he was able to make it out the next afternoon and confirmed the county's diagnosis. He did the repair at an unbelievable price and in a timely manner which made both my husband and I very happy. I always get heart palpitations when there is a repair needed because you never quite know the extent of the costs. I always like to support small businesses and this is one company that has earned a spot in my phone contacts. If you're looking for a good Plumber in the Johns Creek/Alpharetta area, I fully endorse him.

Lloyd S.

John at Marshall Plumbing is as good as they come. He is a great plumber and brings outstanding satisfaction and customer service along with his quality workmanship. I needed him on short notice on two different issues in a two week period and he worked us in to his busy schedule. He is a hardworking guy that believes in doing an excellent job and treating people fair. I will definitely have him on speed dial as my Plumber of choice.

John G.

This is a small shop, and they're really concerned with building solid customer relationships. They'll explain every step of the repair process and were right on target with their estimate. They did external irrigation work for me, and did an excellent job repairing the yard and saving the sod.

Emmanuel E.

Mike Marshall came to my rescue when I really needed help. I had called a national plumbing company to fix a problem with my water heater. They came, misdiagnosed the problem, fixed the symptom but not the cause so within 6 months, the problem was back. This time, they gave the correct diagnosis and wanted double what they had charged earlier. I refused and settled for a local plumber who was very polite but was completely confused on what to do to fix my problem. He ended up making the problem worse. Then I got hold of Mike, he did exactly what he said he would do. He fixed everything as promised for a fare price. I am a loyal customer for life and would call on him anytime I have a plumbing problem. Just wished I got hold of him earlier, I would have saved a lot of money. Thanks, Mike.

Vincent P.

Mike Marshall handled my toilet repairs with a professional manner and a very reasonable price. Showed up on time, called ahead of arrival and handled every part of his job well. I am his new customer. Thanks, Mike.

Jim R.

First call, I told them we had to shut off my eldery mothers water to the house due to a leak and needed a new water line run. He said he was busy, could come tomorrow and would call me back that day. He didn't. I called back at 5:30 and he said he was still on a job but would call me back. He didn't. I called him the next day and he said he couldn't come untill tomorrow. I said if I had know that I would have called another company. He started arguing that it didn't matter because the job couldn't be done in one day. I explained that I knew what was involved in having a line installed and that I had already contacted, and had the power and phone lines marked. He hung up on me!! To be honest, I couldn't tell you if they do good work or not. But their customer service and follow up is below substandard.

Matt F.

Rafael came out to our home the same day we called. He was very quick and professional. The problem was fixed quickly as well as the price charged was very fair. I will refer this plumbing company for sure.

George C.

Why do plumbing, a/c, and heating all go on the frizz on Friday afternoons? Our main drain line from the master bathroom (toilet, sinks, bath tub, and showers) plugged up last Friday afternoon. This has happened three times before, and I have called three different plumbing companies to fix it. The last plumber did a great job, but they didn't have a crew able to come out until Tuesday, unless I wanted to fork over $150 for a 'rush' repair. God gave us two bathrooms, so spending retirement bux on a hurry-up did NOT appeal. I buzzed around the internet and ended up calling this outfit because a) they were in our area of the country, and b) their ad was humble (??? deal with it). My call was answered by a real plumber, not an operator or answering service. I described my problem, he gave me a range of repair costs depending on the diagnosis ($100 less than previous contractors), and promised his crew could be here 8am sharp Monday morning. Cut to Monday- 7:30am, my phone rings, the appointment was verified, and Rafael showed up at 8:00 as stated. He listened to my explanation, eyeballed our pipe layout, and suggested he would try a less expensive alternative to clear the plug. Instead of removing my toilet, he ran a skinnier drain snake through my shower, and -voila!- drain cleared. The cost? $189.00 ($146 less expensive than previous plumber), plus a 30 day warranty to return at no cost should the drain plug again. Now, how does the drain get plugged in the first place? I can reveal that it's not me. Beyond that, I dare not point an accusing finger, for the sake of domestic tranquility.