Mark's Reddi Rooter

Mike G.

I have been working in property management for over 23 years in the Greater Madison area market and have always been impressed with the quality of service from Mark's. I always call them first for both business and personal services. Local, family owned, honest and reliable. Highly recommend! What more can I say?

Erinn S.

Excellent service and transparent pricing! A few weeks ago I had a pipe burst during one of the coldest days of the winter. It was getting late into the evening and I called around to a few places seeking emergency services. Scott answered the call and arrived at my door within an hour or so. He was extremely professional, thorough and knowledgeable about what was going on. He also gave me tips on some other issues that he thought could use some attention, but not right away. I received an invoice for the services a few weeks later and it was detailed and transparent--no hidden fees or sketchy charges for driving time (which some other local plumbing companies do). I will definitely be using these guys again and I highly recommend them. Scott was awesome! These are the guys you want for plumping!

David E.

This company is AWESOME. We had a blocked sewer drain, so I called a couple other places and had to leave messages. I called Mark's, got voicemail and decided to NOT leave one more message. I got a call back ANYWAY! She listened to my explanation Mark out in less than an hour.

Mark did a great job. He wore his mask the entire time, he told me what he was doing and why, and then went on to explain what I could do to keep all drains in the house running smoothly.

And then I got the bill. Don't tell them, but it was about HALF of what I expected it to be! Great company, amazing price, if I need this sort of work done again, I know who I'm calling.

Stephen V.

Having to call the rooter serving pros is always a harrowing and frightening endeavor.
Well perhaps that's not exactly the right wording, but knowing that the bill will likely be not accepted by my insurance provider, makes me sort of wish I could call the proctologist instead.
Everyone knows (or should recall being told when still in high school by counselors advising about career possibilities) that doctors and plumbers were professions who could demand serious hourly rates and get them.

In 10 years now, in my current home I've needed several plumber/rooter services to perform some task I'm either unskilled or don't care to purchase a proper rooting tool for that DIY ethic I otherwise resort to when I have a job needing attention.

Mark's service was the one I've called on a return customer basis. Highest attention to the customer satisfaction of the three local companies I've hired in this area.

One company (franchised well known brand) sent a man (solo) that dragged an extremely heavy Rooter machine down my hardwood stairs and every scratch and gouge that guy left was something that assured me I'd call ANYONE else in the future. My phone call and walk-in visit with before and after photos was met with the 'sh_t happens' attitude. I had before photos because as few weeks prior, all my hardwood floors had been restored, so I was extremely conscious of every blemish.

Another sent a man without the required machine to perform the complete job and was only fully realized when a couple months later, I called MARK'S to redo the same root removal job and I was shown via the video image that what was left undone previously.

I still don't want to ever see these guys again, but they are now the only number in my phone list for any in house plumbing work I'll ever rely on going forwards. An annual service fee is cheaper than an emergency call every other year I feel should be mentioned, which reminds me, I suspect Mark's will be returning shortly.

Margy B.

My floor drain wasn't running and Mark's came over and fixed it and the rooted out the drain to the street all within an hours. Excellent service and very respectful.

Gretchen J.

Speedy, excellent, and thorough service! After I called, a rooter was at my house within the hour. My technician did a great job taking care of my clogged system, was personable, and just an all around good guy. The price was very reasonable too. Would highly recommend to anyone in the area who needs rooter services!

Jim C.

Perhaps I'll revise this review once the work is done.. On a Wednesday I scheduled an appt to have them out first thing in the morning (7:00) on Friday (today). Their hours are 7:00-3:30 and they charge OT outside of those hours. I rearranged my day and gave up a few hours of work (I'm paid hourly) to get this done in the morning.

7:00 came and went. At 7:30 I called their office and was told their master plumber isn't in yet, but they'll get a hold of him. He called me back at 7:50 and informed me I wasn't in their schedule and he didn't remember talking to me. I told him I'd called earlier in the week and I described the work I needed done. His next answer was that I called for information but never called back to schedule it. I talked through that and told him, yes I did. You said first thing Friday morning--7:00. Now he remembered that conversation, but had an excuse that they've installed a new scheduling system and it's been dropping appointments. He apologized for dropping the ball and we rescheduled for the following Monday morning.

Needless to say, I don't like losing pay due to missing work and I called him back again on my drive to work. I explained that I'd really like to get them out to the house sooner than Monday. We're in a dry spell and my front yard doesn't deal well with drought conditions. The water pressure is so low the sprinklers will not work. He reiterated to me that they get paid OT on the weekends. I wanted him to cover that OT expense out of his pocket, given that I've already lost pay due to their error. He wouldn't budge. If I thought another company would be able to squeeze this in before Monday morning I would've cancelled the appointment. Maybe that's a sign.

I'm very disappointed in their unwillingness to make this right. I chose his company based on their yelp reviews, so hopefully others will see this review and beware of their reliability. I was given three excuses for missing an appointment and was not offered anything to rectify it.
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I decided to go with another plumbing company that was in the neighborhood today and comes highly recommended by neighbors. Mark's Reddi Rooter may do great work, they just didn't show up to do it today.

Steve A.

Needed the Reddi Rooter service on New Year's Day. I figured no one would be working but, Sean arrived in less than an hour. He immediately diagnosed the issue and fixed it. Very professional and obviously enjoys his work. I felt the price was reasonable, especially on a holiday. Will use Mark's RR for other plumbing needs this year.

Rita L.

My property management company hired them not fix a leak in my apartment and the technician left my kitchen a mess / he piled everything on my counter into the sink and broke a teacup - he left dust and bits of ceiling everywhere. Took me an hour to clean - very disappointing.

J. M.

So impressed with these guys. Casey who answers the phones couldn't be nicer. I had a potential disaster at a rental property and these guys where out there in an hour and had the problem fixed in no time. The cost was super reasonable and they are nice people on top of it all. Thank you so much!!!