Mark Allen Plumbing & Heating

John S.

Utter rip-off artists IMHO
$575 for a 45 min gas leak repair
Plus 1 of the guys took a crap in our ladies room on the clock
Then...challenged Sean (scheduler) about a $350-$450 estimate for a backflow preventer test
Said that is average
Really
Had Lakewood mechanical do it for $105...took 15 min
WTF...are you kidding!!
Never again...and you shouldn't either

Jt T.

Not only was the contractor deceptive in his practices (seizing back the written ""quote"" when he decided to arbitrarily increase the price by more than 50%), he also overcharged for the work by a factor of 10. If I could give ZERO stars I would. Read Tina B.'s review. Use anyone else.

Tina B.

Our drain in the driveway from storm water was not draining properly. Since it's a shared line with our neighbor, the neighbor and I jointly called Mark Allen Plumbing to have it cleaned with a water jet and have a camera to determine what, if any, problem exists.

Jesse came promptly and performed the duty of the hydro cleaning. He was prompt, polite and professional. He explained the process and answered questions and worked very hard to clean the drain. Once finished, he told us the camera was not on his truck and another person would come to do that portion in a few minutes. We were very pleased at this point with our experience at Mark Allen Plumbing and especially with Jesse's services.

As promised, the gentleman with the camera appeared literally 5 minutes later. He introduced himself as Shawn and said he would use the camera. From the moment he emerged the truck to greet us, he appeared annoyed to be there. He began by feeling the grass around the property with his foot, then asked us to remove the downspout so he could put the camera in. We thought it odd at first that he asked us to remove the downspout, but we obliged. Next, he proceeded to put the camera in and told us he couldn't see anything. He then apprehensively tried the other drain to get a better look. He wasn't very keen on having to get on the ground to reach this drain. After a few moments he again said he could see nothing. When the camera emerged in was clean, not covered in mud, debris or anything else that would lead us to believe nothing would be visible. Shawn then proceeded to tell us that we had a problem, but could not tell us what the problem was. He explained we would need to have the ground dig out 5' deep to figure out what the problem was. Obviously, we had many questions for Shawn to better understand what the problem was and why the camera couldn't tell us anything. He was unable to give us answers to any of the questions, only to repeat we'd have to have the land dug up. Shawn became more agitated and then told us that what we paid for the service was incorrect, and that the camera is free not a paid service. He then proceeded to tell us he'd refund our money since he couldn't answer our questions And we were upset at this point by the lack of answers to our questions. Shawn was unprofessional, agitated, and lacked the knowledge needed to perform his job. We didn't ask to have our money refunded. We received A service and expected to pay for it, but we also expected to have a diagnostic of the problem and did not receive that.

We started the day praising the efforts of Jesse and his company, but that quickly waned when Shawn began his job. By the time Shawn left, we felt certain that we were a victim of bait and switch as he was trying to upset us to much more extensive work in digging up our properties. If this is the business model that Mark Allen uses it is unfortunate and disgraceful. We called after Shawn left to speak to the owner, but were only told the owner would be relayed our message.

Beware of this company and their up sell/bait and switch strategies. We will not use this company again.

Jeff K.

I called these guys when my AC kicked on but no cold air was flowing out. This thing has had little patch repairs in the past but it was out of refrigerant. Filling this old rust bucket back up seems like something that would not last leading towards more cash in the long run.

John suggested a new unit which I was definitely on board for. Only a couple days later his crew came out and took care of removal of old and install of new. This new thing is pumping like a champ. Definitely a good experience overall.

JK S.

QUICK RESPONSE & RELISBLE. went the extra mile to fix it right. Plumbing issue on a Saturday. Respectful of property. Jesse was careful, no mess, great work & personable

Tiara V.

Mark Allen Plumbing was hired to replace the subfloor, our pedestal sink, our toilet and replace the ceramic tile in our bathroom. The project was supposed to take 2 days, took many more. I did not get to see the final project myself until about 6 weeks after the project was complete due to being hospitalized otherwise I would have complained. There is a hole in the floor where I can see into our basement. Our toilet clogs monthly. I'm almost certain I could have laid the tile myself 34 weeks pregnant with my triplets better than what was done by their ""tile guy"". The tiles are uneven and the spacing is terrible. The grout is cracking, and no I have not used bleach on it. 10/10 do not recommend!

Christine D.

I used Mark Allen Plumbing for a complicated job involving replacement of sewage pipes and fixing a job done badly by another plumber. They were professional, reliable, showed up on time, and did a great job!! I highly recommend Mark Allen Plumbing!!
Chris D.

Todd F.

I called Mark Allen to come out and shut off the valve to our outdoor gas grill. They looked for the valve for about 10 minutes and couldn't find it.
Then they charged me $235 for the trip and diagnostic fees. So the outcome is that my gas valve is still not shut off and my bank account is $235 lighter.

Becket I.

I had a clogged toilet and very yucky stuff backing up in my tub as a result. They arrived earlier than expected and did great work. Mike & Mike are an amazing team and I couldn't have been happier with them and their work. Thank you, Thank you, Thank you!!! I would use mark allen plumbing again in a heartbeat!

Chrysanthi H.

Just charged my grandmother $700.00 to unclog her toilet. They only unclogged it and reset it no parts or anything. They were there for less than two hours. They then said they actually waived the trip charge. Pathetic, I stand by my comment to the guy that they take advantage of people that don't know better. Unfortunately she still paid them because they had given her a quote. How unfortunate.