Mario's Plumbing And Drains

Josephine C.

Mario's plumbing is my ""go to!"" He's the first one I call with all our plumbing issues. I manage rental properties and problems ALWAYS occur. So really happy to be able tocall Mario for help! Thank you!

Jon H.

Mario and his team did a great job, working quickly and efficiently. Clean, polite and job done right the first time. Highly recommended.

M M.

We used Mario's Plumbing for one of our rentals. They were quick and reliable. We got a quote and their price was fair. The tenants were satisfied. I recommend them without reservation.

Aaron G.

The continued reliable support speaks for itself in the number of positive reviews. From ground up construction projects I am involved in to small sink replacements, the quality of work and timely response cannot be beat. Through the years, I continue to recommend Mario and his team.

Melissa T.

Mario and his team are awesome! Every time I've called them for help, they show up the same day in a quickly manner. Each time they clearly explain to me what went wrong, how it is suppose to work, and how they will fix the issue.

The price is always mentioned to me upfront, with my approval they begin to work.

All work is done professionally and in a timely manner.

I will continue to call Mario for our plumbing needs

Dish Y.

I called and spoke to the guy. I told him what I needed. He seemed pleasant but kept asking questions. They he hung up on me? Who does that to a potential customer? I guess he doesn't need work? ?

Nick B.

had an issue with the bathroom shower valve cartridge and not only did manual show up earlier then anyone else, he went and found the cartridge and came back to finish the job. thanks so much for awesome work!

Chelsea P.

Mario's plumbing was great. We called them up to install a replacement sink disposal that we had purchased. They were so quick! A technician was there in 45 mins and done in an hour. He was professional and helpful! Would hire again!

J G.

Mario and Kevin were super responsive. Even though they were fully booked up at the time that I called (Saturday) they continued to follow up to see if someone was able to come out and help. By chance , one of their plumbers finished early with another customer and Kevin immediately called to see if I needed help still. They came out within 30 minutes and did a great job at a very reasonable price . I highly recommend them and will be calling them in the future for other projects .

Gemma C.

Updates:
Mario called and harassed me verbally over the phone for the bad experience I wrote. I wish that I recorded the call. This was the worst experience that I've ever had.

I left a 1 star review at night. First thing in the morning (8:23am), Mario called, i didn't pick up the phone the first time because I didn't recognize the phone number. Then I got called again at 10am, i picked up the phone, didn't realize it was for this review. immediate Mario asked ""I'm Mario plumbing, it seems like you are not happy about our service. why did you write this bad review."" I was being completely honest about my experience with him and described why I didn't like how it was done in calm.

After I told him my experience, He said ""my technicians might not be clear with you. but since $250 isn't making your poorer and also isn't making us richer, I can give you back the service charge but you have to remove this review."" I didn't really like the way he treated the issue, sounded like he just doesn't want a bad review rather than apologizing for the bad experience we had. So I told him I don't really care about the charge now, but rather I'd like to stick with my experience and the review.

Mario's attitude then turned 180 and said you were NOT telling 100% truth in your review, you were only 50%. He mentioned that they can work on plastic pipes but the pipe was at a difficult place to work on. However, we had plumbers come to fix it afterwards without saying that's a difficult fix. He then questioned me ""what do you do? do you write bad reviews as a job? to make money!? "" (Didn't know that could be a profession). And also stated "" I know what you are doing now, you are just bullying companies! You are a bully!""

So if I take the money and take down my review, I'm not a bully. if I tell my true experience, I'm a bully? Now I started to understand why it's all good reviews here.

it's truly the worst experience! I've never had a service that called to harass me for a review I wrote.


Original post:

If you have PLASTIC water pipe, avoid this service. I leave this review because:
1. They offered more costly yet wrong suggestions.
2. Didn't inform us they couldn't work on certain things like plastic pipe ahead of time.
3. Insisted to charge the same amount even though they couldn't fix it.


We had a leak on the ceiling through a fan over couple weekends ago. our home is quite new, built less than 3 years ago, we couldn't think of any reason for the leak. Called Mario's since they have almost all 5 star reviews, and got a quote that weekends have a ~$350 charge just for coming over even if they can't do anything, so we booked the first available time on Monday instead.

Two people arrived on time, took a look at the ceiling and claimed that it's highly likely to be the toilet right above the fan that was leaking. They suggested to open the toilet first since it's easier to put back than the ceiling. They gave us a quote on fixing toilet and the ceiling, $350ish to fix toilet and $250ish to open ceiling for fixing. Since we weren't sure what's leaking so we asked if it made more sense to check the ceiling first and they agreed.

Few mins later, they opened the ceiling and found the leak on hot water pipe (not toilet). However they told us that they can't fix it because they only fix copper pipe NOT plastic pipe like PEX. I asked if we can negotiate the charge since they couldn't perform the fix. Yet, they insisted on charging the same amount for opening the ceiling even though they can't fix anything.

Glad we asked them to open the ceiling first rather than open the toilet, otherwise, they would find nothing leaks from the toilet, then opened the ceiling which would cost even more, without fixing anything!

We had another plumber here to check on the leak earlier, who offered free charge to open the ceiling but charges only for fixing. We wanted to get a second opinion from this FIVE STAR plumber and thought it would be similar amount for the fix anyway. What a waste of time and money.