Marin Roto-Rooter

Michael T.

Great work by Brandon, very courteous and efficient. Honest Company, we've hired them several times. Recommended.
Thank you.

Jonathan H.

Cleared 3 clogged underground downspouts. Took less than an hour. $300. Good value. Was available to come same day.

Glenn C.

Cody did a fantastic job clearing our sewer line. A competing company said it couldn't be cleared at the toilet level, we would need to dig in the front yard (i.e. I would have to dig) in search of a cleanout, or we would have to install a new cleanout. Quote: $1,000-$3,000. Cody ran a snake from a bathroom and cleared it and re-sealed two toilets in under two hours at about $450. Great service, fast and efficient.

Edith C.

Our triplex units in Novato had stopped up toilets at 8pm on a Friday night that was overflowing into the tubs-eek! A call to Roto Rooter brought our technician, Francisco out by 10 pm and the blockage cleared by 10:20pm-thank heavens! Who wants to face the Independence Day weekend with irate tenants? Thank you Roto Rooter for the quick efficient service! I was able to sleep knowing my tenants were taken care of quickly!

Rick B.

DO NOTUSE THIS SERVICE! SCAMMERS! We had stopped up toilets and called them as our regular plumber was not available. They cam out and ran a camera and did some work but was not sure if they actually cleaned the drain. The toilet still was sluggish. They also reported that my cast iron sewer under the house has crumbling and we needed thorough cleaning and then a plastic spray-on liner or as an alternative jackhammering the floors and replacing the pipes. The least costly was the spray-on plastic liner for $18,000 plus a 10% discount. They charged me $250 for the camera as well.
We called our tried and true plumber ( Owen Plumbing, Yorba Linda ) and the owner recommended his sewer / repipe specialist. He came out and ran a camera. (No charge since it was a referral from Owen Plumbing) He reported that the pipe was NOT damages, just needed a good scrubbing clean out which he would do for $1500. It pays to get second opinions.
I plan to report Roto-Rooter to the BBB for shady practices.

Jim S.

Thank you Roto Rooter Novato,for sending Jesus out to Tiburon clear a bathtub drain. It took a while but the drain is working great. Jesus was very professional and we are very happy.

Paul F.

I had a terrible experience with this company's customer service. I arranged for a service call for a backed up drain. The appointment was scheduled for between 2-4 pm. No one arrived during this time or called. I waited 10 more minutes and called the office. I received the answering service and left a message that no one had come or called. When I was not called right back, I texted a message to the number that had confirmed my appointment for that day. I received a response that it was after business hours and they would respond the next day. Finally, someone called back and said they wouldn't make it that day. After that I called Roy's sewer services for an appointment the next week. They called to confirm a half hour before they arrived. I was pleased with their services. This is what good customer service looks like.

Chris S.

Katy B.

This is in process. In 2010/2011 I hired Roto Rooter to use the trenchless replacement/pipe bursting system to replace my sewer lateral line. The Roto Rooter national website says the new line should last up to 50 years. I'm selling my house, and a video inspection required by the city revealed numerous problems in the line they worked on, with an estimate of $22,000 (!) to fix work, such as joints come loose, done only 11 years ago. I am hoping we can resolve this reasonably, fairly and amicably given Roto Rooter's excellent rep for customer service and longtime local ownership. Perhaps they will make the fixes. However time is of the essence and I'm not satisfied by the slow response. I got a call back Friday after several days of trying. Escrow is closing in 6 days, so I need this resolved fast. I'll keep you updated. I hope we reach a reasonable and fair solution, and if we do I'll keep you updated and my views may change.

Brian C.

Rob was great. Showed up on time, took inventory of the situation and my general concerns and addressed them quickly. I had to wait a few days to get on their schedule, but I'm glad I went with them. A quick no BS service call, flat rate and a competent explanation of the problem and off he went. No upselling, no redirecting toward another ""problem"". I appreciate their service and will call on them again when needed.

Dave K.

They removed gallons of gravel plugging my patio drains. They did what Rescue Rooter could not do!