Marin H2O

Toni W.

I have always had a good experience with Rick and his team. The technicians are always prompt, prepared and good problem solvers. Rick gives me solid recommendations and follows through. Hector did my most recent installation and could not have been more helpful, careful and thorough. And working with Stephanie in the front office is always a pleasure. They are on my speed dial, for sure.

Grant W.

I've worked with the Rick and his team at Marin H2O on many occasions for my business and I can't recommend them enough. Often times we're giving them call without much notice and they always come through. Not only has Rick assembled an engaged team, but he's always personally involved with the projects. They are professional, prompt, and always do the job right. I'm currently working with them on a plumbing issue from our original contractor and he's taken care of just about everything. If you have an issue plumbing related, go see Rick & Marin H2O. (Shout out to Ken, the tech we see the most! He's always got us covered)

L C.

The scorch marks were painted over with paint that matched the color of the house. Received an e-mail with a guarantee.

I have posted this comment a couple of times, but keep getting the message that I haven't completed my review.

Minh L.

I'm so disappointed with this company. This company is not trustable, I got leaking water pipe then called this company they send technician come and do cleaning pipe less than 10 mins, then charged me $300, but the problem still there, water still leaking for few days, then I called them back to re-inspect it, The technician told me he thought broken pipe. I responded to him that you are professional how could you know broken pipe if you don't use your equipment to find out. He told me, they will charge another $125 for checking where the problem is but not sure to find out the problem. What the heck, that is impossible for the company bad service like this. They just want to rip off the money than caring to build the trust from customers. Instead they treat customer like that, they try to find out problem then explain with customers need to fix that problem then I will happy to let them continue their services until finish with no problem extra charge from them.
I'm so upset with the way they communicate without explanation.
I'm totally not recommended this company if anyone need for plumbing.

Minh

Charles P.

Rick Williams Owner and CEO of Marin H20 Operates his plumbing and water treatment Business in a First Class manner. Anytime 24/7 if you have a problem Rick or one of his highly trained plumbing specialist will be there right away. His service,skill level,price and attention to detail are unmatched anywhere in Marin and Sonoma Counties.

Andrew E.

I could not have possibly been spoken to more disrespectfully when inquiring about new service. I was told by the woman who answered the phone that she was ""training someone new and that she could not deal with my questions right now."" She cut me off mid sentence when asking when a better time would be with an extremely distasteful tone.

Alternately, Culligan of Santa Rosa could not have been more helpful.

Mark Y.

Had them come out and take a root ball out of the sewage line. Everything seemed fine, and after a couple of flushes without incident, I thought everything was okay, so off he went. Doing a small load of laundry and there's backflow, again! It was past closing time, so I left a message, but my wife called the emergency line. They came out after closing, but said there would be no emergency charge and snaked the line from the inside, this time. VERY much appreciated them coming out after closing and handling this. THANK YOU, THANK YOU!!

Alison W.

This was a referral to me and I have never been SO pleased. Having had a fire and needing desperately a HW Heater replacement & install. Marin H2O came right away and installed a fantastic HW Heater at an extremely reasonable price. Ken the person that came out was incredible - very polite and friendly and was very forthright and instructive. He explained what he was doing and it was easy to tell that the man really knew the trade & technology! Rick the Proprietor of Marin H2O was great to talk to and very customer oriented. He too, explained everything involved and sent someone out immediately. I would refer these folks to anyone. As a matter of fact I would encourage them to call.

H. A.

I called Marin H2O on a neighbor's recommendation, after Roto Rooter failed in video checking our sewer lateral. When I called, Rick was very helpful and gave me good information. I'd felt burned by Roto Rooter ($350 for nothing!) but Rick was so reassuring I scheduled an appointment for Ken to give it a try. Ken showed up on time (nice and early so I wasn't late for work) and was able to complete the work even though the 90 degree bends in our line had prevented Roto Rooter from doing so. Ken was very nice and also gave me great information--and the price was great. Whereas with Rooter I felt like they were trying to nickel and dime me for more unneccessary jobs, Ken and Marin H2O felt very trustworthy. I will definitely use them again!

J O.

I am very pleased with Marin h2o. They totally saved the day. So I called them because my sewage pipes were plugged and ALL that gets flushed was coming out of a pipe onto the driveway. Yeah you get the picture.

Their response was quick with the right equipment. Rick and Jake knew exactly what to do and are friendly guys. The price was more than fair. Everything was cleaned up and boom they were gone and so was my headache. I highly recommend these guys. They are 5 stars in all categories.