Maricopa Mountain Plumbing

Michael B.

I used Maricopa Mountain Plumbing to install a salt water softener and RO filter system. When installing the RO filter, the plumber John cracked the granite counter top, blowing out a chunk of granite adjacent to the sink. He claimed it's never happened before, and must have been a defect with the granite. AFTER he cracked the granite, he wrote on the receipt ""Not liable for granite"". Will never use them again!

Felicia H.

I have used them in the past however something bothered me about this company. Finally I was able to narrow it down and it's the bad customer service on the inital call to them. Whoever picks up the phone seemingly is annoyed that you as the customer need to be serviced. I called early this month and when I asked questions every time I would hear a sigh. My impression is that they have had an edge on this market for a long time and think that folks who have made Maricopa their home will tolerate bad customer service. Although in the past the plumber came and was professional, I will not use or recommend them due to lack of satisfactory customer service. This time I took my business elsewhere.

Tracey L.

Unfortunately you can't leave ""no stars"". They must have a large family in Maricopa that explains any positive reviews. I was in a pinch with time and ignored the pattern of negative reviews that they've received recently.

I realize that nobody calls a plumber or gas repair when things are working, so let's be clear - this is not a negative review because I don't like their advice. I also don't expect unicorns pooping rainbows in a customer service interaction, just professional advice delivered politely and without a heaping dose of contempt and without a superior and dismissive attitude.

We have a gas leak in a concrete gas firepit and had southwest gas turn it off last night. ""John"" and a young assistant arrived and glanced at the firepit from 20 feet away and in a mocking tone said ""well, you're moving to wood"" and snickered.

He then went on to share how there's no way it can be fixed. At this point he hadn't even looked at it, hadn't determined if it was a simple leak in the exposed pipe etc.. The young fellow working with him looked unbelievably nervous.

My response was ""would you mind actually looking at it""?

Although he seemed offended that I asked him to do so, he did look at it, but offered no constructive options on repairing/replacing or even isolating the firepit from the pool, just a ""you shouldn't have built it this way"" and that everything would need to be taken apart (damaging the pool and taking the deck apart).

He didn't try or suggest anything that would help diagnose or clarify the extent of the problem, and didn't even pressure test the line.

He was rude, disrespectful and frankly quite intimidating. I asked him to leave as I was feeling very uncomfortable around him.

I would not feel safe having John in my home and was very thankful that I had a friend that overheard the entire interaction and remained present during his ""consultation"".

I did call the company (I think John is the owner/one of the owners) but thought they should know - their response was that he's actually quite nice and the young employee with him didn't think John was rude. I expect he wouldn't have a job for long if he was truthful in how John treats clients.

My advice - avoid Maricopa Mountain at all costs, if you DO decide to allow them into your home, make sure there is someone else present.

UPDATE: John from Maricopa Mountain isn't just rude, he also doesn't appear to know what he's talking about. He told me I had a problem that required dismantling the firepit, pulling up my deck and potentially damaging my pool.

We had Millenium Gas out of Gilbert here for less than 1.5 hours and they had everything up and running with no mess/fuss. The problem was a small one notwithstanding John from Maricopa Mountain telling me I had to dismantle my entire yard.

Roger M.

They do good work, but their business acumen ""sucks"" We manage many properties for out of state buyers. WHO All ""pay their bills"" but maybe can't be contacted at the WHIM of MMP! BUT for MMP to start a job, and then demand IMMEDIATE payment, while On the JOB, not yet completed, smacks of ""hostage take-over!""
That should have been disclosed when confiming the job estimate and scheduling! NOT when they are on the job and have started the work. Next time, they will not BE ""our first call for Action? maybe I'll call channel 12 first!

Sergio G.

Maricopa Mountain Plumbing is one of the most honest and professional companies I have worked with here in Maricopa since we moved into town. I recently purchased a home and the home came with a water softener. The softener started to leak so I called the number on the softener and got to speak to John. John at no cost came out and diagnosed the issue and advised me that everything was still under warranty. He could have charged me for the costly repair and deceived me but he didn't. John was on time as scheduled, prompt and stayed on top of the issue until it was resolved. He even stayed and educated me on our new water softener. It has been a pleasure to do business with a local, honest and veteran owned and operated company like Maricopa Mountain Plumbing. Thanks John & Eric. We will be definitely be bringing our future business to you guys.

Jeri U.

I have never had anything but great service from Maricopa Mountain Plumbing! They are always available to support my schedule and needs, and I feel they are very reasonable. They use quality products, explain all options available to me, and respond quickly with any questions or concerns I might have. The customer service starts with Pam, and if John isn't available to provide the support I need, Eric is there! I will always rely on them.

Lj D.

I paid to have the washers changed in the bathroom sinks (2) because one had started to leak. It still leaks. As a bonus, water is now running out of the stem on the one that wasn't leaking.

Monica M.

We have used them for years. They honor their warranty and share valuable info. They installed our softener and recently an RO. I did my homework prior to the install and their pricing was spot on the quality of the product was what I wanted. Love the two hour window for their arrival too. John and his staff are great!

Matthew C.

Horrible customer service. I contracted them to replace a water. Which they said they were going to do. When they showed up. They drained the water heater, disconnected the gas line and were already to pull the old unit out. Then they tried to call me and were unable to reach me after like 10 calls. I was on Vacation with my wife. They wanted me to pay before they finished the job. I had already given them my card info. Due to there card reader not working or there office person writing it down wrong they just left my house with an unfinished job. When I called them to see if they could go back on Saturday the guy on the phone said he did not want to work Saturday because it was going to be to HOT. I asked them why they didn't just finish the job. He told me I did not pay. The whole time he's giving me attitude. He said he would let me know in the morning if he could come back. I told him to decide now because if he was not going to do it I would find someone else to. He said he would check his schedule and call me back in a few and let me know. When he called back I could his office manager (wife) mouthing off in the back round. Finally after he did not have a pair to tell me was not going to do it his mouthy wife gets on the phone and tells me she does not want my business. So I said ok goodbye. I got it done the next day by another company that had great customer service and wanted to do the work.At a lot less price then quote by Maricopa Mountain. AVOID at all cost.

Jenny D.

On Monday March 28th I stopped in to see if they ran gas lines for a grill. The lady at the desk said yes, and she was about to schedule me when John came up and said that he would come out and look at the area since he would be doing the work. I went home and John showed up about 20 minutes later. He looked at the area, then told me all about the different piping that could be used but that he would never use metal, then proceeded to tell me all the reasons why. He told he his life story which took about an hour. I didn't want to be rude so I listened. He then told me that he would go into the office the next day and work up an estimate and call me that afternoon, which would have been Tuesday afternoon. We walked into the house and he proceeded to carry on a conversation with my son and granddaughter at which point he used the ""F"" word in a joking manner. He left after I opened the door and said he would call me tomorrow. I have never heard from him. This is the second negative experience I have had with the company. I will not ever call them again.