Maplewood Plumbing & Sewer

Ben X.

We had our kitchen sink backed up last night and we tried to snake ourselves but to no veil. We called the Maplewood company next morning and they immediately send over Reginald within 1 hr the next morning. Reginald was very helpful and professional. He not only solve the problem but also explained to me the warranty and it was reasonable to us. We would definitely recommend Maplewood to our friends

Elaine P.

We asked help from Maplewood Plumbing about our plumbing issue.

APRIL 10 - a drain technician was over to check the issue and was told that a ""drain technician and plumber needs to be over together to fix this issue"" so it had to be rescheduled.

APRIL 19 @ 0830 was the rescheduled date. Two plumbers came over and we were told ""drain technician needs to be in here FIRST so they can check if there's nothing clogged up / if something needs to be drained, and that they have to camera in the pipe"" so they left and told us that they'd come back in the afternoon. The drain tech came over and told us that he ""flushed"" the pipe and we were told that there was NO ISSUE with it.

The two plumbers came back and started working on the kitchen sink for about an hour. During this time they were both confident that they could repipe and get the sink to drain. After they finished, they tried to drain the sink but was unsuccessful. They once again took the pipes apart and reassembled it back together. Tried to drain the water, but was once again unsuccessful. After this, they said that the pipes NEEDED to get a a camera through so they can see what is causing the clogging.

This is when the problem starts. You tell us that you were confident that you could drain the sink but couldn't. You tell us that the pipes NEEDED to have a camera through them. Wasn't that the point of the drain tech? That's what we called you guys to do, but he did not use a camera. He just flushed the pipes with water. You later then told us that the kitchen wall needs to be knocked down to ""fully see"" the cause of the problem.

After this, we were told to pay charges for the ""services"" worth $665++. Services that weren't completed or fixed. In their documentation, they put ""FLOW IS RESTORED"" which is a complete LIE. We still had to deal the same issue after they left. They would try to collect money on something that wasn't done at all! Completely UNETHICAL.

Heidi S.

Steve came to assess our sewer and drains in the basement. He could not have been more professional and informative.

R P.

Called them for a bathroom faucet replacement. Found them to be responsible, professional, and friendly. The young man that came did an outstanding job. He took the time to do it right and fixed a couple of other issues. Really happy to have found a ""go-to"" plumbing company I can trust.

Mike D.

Requested an online appointment and was told there would be a $65 charge to come out and give me an estimate for a disposal replacement and a faucet replacement. If I went forward with the work the $65 charge would be waved. I then called to set up the appointment and was told the $65 was actually $95.
Technician arrived on time and was professional but I was shocked at the $698 estimate to replace a faucet and disposal. Maybe if they were supplying the fixtures but they weren't, I was.
Took the technician 2 hours so $350 per hour minus some plumbing parts I guess. Wish they could have given me an idea of how much they charge over the phone but I guess that would cut into the service charge fees they get when they show up and tell you how much its going to cost.

Richard K.

Each of my several experiences/needs with Maplewood Plumbing & Sewer has been more than satisfactory. Their promptness and professionalism make for a loyal customer. Yesterday's problem, a backed-up outdoor sewer drain, proved to be readily solved by John M. A knowledgeable, thorough, and good-humored technician. If cost is a concern, I wonder how much peace of mind is worth?

RJ

Matt K.

I've been using Maplewood plumbing for years and they're always super reasonable, friendly, and on time. I can't say enough good about them! Had Dave Simpson this last time and he fixed what he could - gave great advice on the thing outside of what a plumber can do and was super friendly.

Marisa G.

I called Maplewood plumbing at 10am, by 11am Zak was at our door. He was super kind, very hard working and fixed the problem, which it turned out was more complex than I had assumed when I canned for the appointment.

Mac M.

Thank you to Maplewood Plumbing and Jacob for outstanding service, professionalism, and quality work! I'll be back next time we need you.

Thai N.

Maplewood charged us almost $400 for literally 15 minutes from the time they arrive to the time they finish to replace our kitchen faucet. WOW!!!

The response I was looking for when I called them was ""sir, I'm sorry, that doesn't sound fair, $150 is fair for that project"". Instead, their reasons are because their plumbers goes to school to do that. Things costs more than they used to. People go to Yale and Harvard don't charge $1,400/hr. We provided all materials so there were no material costs to them. Gas is $3.19/per gallon. This practice is unfair and wrong. I would be more than happy to pay $150 for the 15 minutes worth of work. That is still a lot and fair the work performed.

Okay, stupid me to approve the amount before they started WHEN I DIDN'T KNOW IT WOULD ONLY TAKE 15 MINUTES. That still doesn't make it fair. It's still wrong.