Maltese Pool and Spa

Sue S.

Great customer service and knowledgeable employees . They don't push unnecessary products on you . Love this place

Romano F.

Always go here for my pool needs in terms of maintaining it. They are very knowledgeable and helpful for a reasonable price.

Chelsea A.

I called for pool assistance, left a message because they never answer the phone no got back to me. I went into the store to ask questions and grab pool supplies and before I could even do so I heard the woman at the front desk bashing a customer, speaking very loudly, telling the person to shut up I had to leave the store as their lack of professionalism physically made me uncomfortable.

Starlett S.

Terrible

We went there to test our water and get more supplies our first year after opening out pool. They told us that we needed to drain most of the pool and then come back to them for further direction. In order to test the water they have a print out that they will review the level so I asked for a copy of the print out or can I review it and they would not share the copy with me as it was their property!

So I should blindly trust them and drain a quarter of my pool and then come back to then for further direction.

I found it strange because when we opened our pool which ( thankfully we didn't use them) I called the pool guy who opened and he said that it sounded like they were scamming us that they wanted us to drain the pool so that way we could have to get a whole bunch more of chemicals which of course would have to buy from Maltese.

We thought this to be strange so we took it water sample over to Olympic pool store who are super and shared the levels and actually educated us on the chems as first time pool people we needed.

Olympic told us what chemicals we should buy to get our pool to safety level and what amount they did not say anything about draining hundreds of gallons of water!

I would not recommend Maltese to anyone it's clear that they're trying to take it inexperienced people and make as much money out of them. Not cool!

The women behind the front desk with the ratty blond hair and wwe vibe was so unbelievably rude and nasty when I asked her for a copy of the paperwork. I get it why would she want me to be a smart consumer!

Maybe they do better work on the construction side but if you're going to them for pool reading with chemicals etc. I do not think it's good to go there unless your experience to know what you're doing and know exactly what you need to buy

James V.

Maltese Pool and Spa does NOT provide quality customer service. Their employees in the front of the store are rude. Even during my signs of frustration the manager ACTUALLY walked away from me. They apparently they don't need my business. I am tired of the short and rude treatment in the front of the store. It's run by a bunch of people who have no interest in developing a relationship with their clients. Time to move on. When people said they were expensive and rude they were not kidding!

Nicole G.

Just awful. They do not stock their own pools. They order out of state. Long delays- no one can assist you other than the owner who is never in the office & never returns your calls. Had my deposit for 6 weeks - never installed any pool & I had to go in person to get my money back since I never heard from anyone. What was supposed to be an exciting time for us turned into a huge disappointment. Go to Nutley pool instead... wish I had done that :(

Vicky S.

They are not friendly at all. It's like you are an inconvenience for coming in to store. I will be purchasing my pool supplies elsewhere. I tried giving them a few chances but all staff has an attitude. They are unprofessional. They gossip and eat right by the register. Awful place!

Stephanie R.

Last June, my husband and I purchased a house with an above ground swimming pool (1st time pool owners). At the end of the season we had this company come and close it. And yes, I did tell the lady on the phone that we were first time pool owners and had never closed a pool before (which I now regret saying!!!) Two guys came to close the pool and I thought all was good until my husband tried to open the pool last week. Come to find out from another pool company and friends with similar pools, that Maltese never winterized the pool properly. According to everyone we know with pool experience, we were ripped off and taken advantage of bc we were inexperienced pool owners and they knew it. They never put any shock in the pool and to top it off only put 2 small bottles of winterize treatment into the pool (our pool is 15,000 gallons!) They also charged us $245 to ""close"" the pool. For the last 2 days our pool vacuum has been sucking up algae and we now have a 1/2 garbage bag filled of algae and there's still more on the bottom of the pool to be collected! And no, we have no trees surrounding the pool. We have already spent $200 to try and fix the problem with no result. Now, we have no other choice but to drain the whole pool, scrub it down and refill it. Horrendous and disgraceful company!!

Danny I.

What can I say about Maltese Pools?
Well they'll charge you $95 just for calling them, without doing anything. Then God forbid they do come to your house for an issue with your pool heater (I speak with experience) they'll charge you a separate $75 for the labor. With tax $181.53 with nothing done. Add in the rudest person you know answering their phone and you get the worst experience of your life. So good luck with that. You guys need to go to church to learn how to treat people. A little God in your life wouldn't hurt I promise.

Marir D.

Pool installed in 2003. Have had serious, expensive issues with it since day 1. On third liner, pool lines not installed correctly, decking cracked, list of issues is endless. Using them was the biggest mistake of my life.