Malek Service Company

David N.

I am happy to recommend a very talented and personable electrician, Derek, who skillfully fixed a defective solar panel inverter installed by a different company that is now out of business. Derek did the electrical work promptly, while also performing the administrative takes necessary to qualify me for a warrantied repair. I paid $0 (that ZERO dollars) for the service.

Karl G.

Charged $400, which is more than double what my regular plumber charged fixing the same tap during the last freeze. They simply happened to be the first ones to pick up after the current freeze to get the leaking outdoor tap fixed. On the day of the job the company called me multiple times to pay them even before the plumber had actually showed up for the job. Four plumbers arrived to do a one person job.

Robert M.

Michael K came out for our maintenance check-up and recommended we get new ionizers since our was not working properly. He was very educated on the A/C system and worked fast to get the problem fixed. We will continue to use Malek and will request Michael for any repairs or issues we might have. Keep up the great work!

P.S.- Join there membership plan and it will save you tons of money in the long run.

Boone W.

Very disappointed with the value of the services at Malek. We signed up for the $150 annual service expecting good things, but after hearing they wanted $400 to repair a toilet fill valve ($20 part and 10 minute fix) , we are very disappointed to say the least. I feel like they lure you in with an affordable evaluation fee and annual service fee, but the actual services are not realistic. Would highly recommend anyone looking for plumbing services to keep looking.

Bo S.

Buddy's wife complaining about leak in hall ceiling, so he called his HVAC guy who told him he needed a Plumber??? to fix that HVAC pan leak in attic. Incredible but since he was sending someone up there & wife had a cough/allergies he thought maybe also visually check for duct leaks. Who to call? Malek radio ads broadcast they had just added plumbing services to their long time HVAC biz ... maybe this was when TX decided no need of a license to plumb ..... ? Anyway this was ~summer 2020.

Well, without supervision, my buddy agrees to a potential $3000 quote - worst case scenario to include repairs - since they never work by-the-hour. ~Two hours later, they present him with "no leaks", cleared & draining fine pan, no more water leaks & $3000 bill! He wrote a check but began complaining about $1500/hr work.

You can check on Homewyse the facts uncovered
.... the office estimator could not find such work in his pricing book but others can find $51 for clearing a stopped up pan, even if a drill was needed - but nothing about visually checking for exterior duct leaks
.... the office estimator DID find in his pricing book ~$3000 Duct line repairs, basic labor 33.4hrs that INCLUDED adding a 25ft duct, new registers, design-build-materials

After personal visits they finally settled on $1000 - yikes.
Seems so silly to run a biz like this.
So even though they admitted wrong & settled, it still comes out to $500/hr + customer time spent haggling.

Rebecca U.

Every staff member was extremely polite and professional. They replaced a part on my air conditioner and provided an estimate for another needed repair very quickly

David T.

Installed two units a couple years ago. Spent a lot of money . NOT SATISFIED. Terrible service. They never made it right. I could say a lot more. Watch your pocket.

Mitchell J.

So thankful I called this company! Quick response, great professionalism, and helped to promptly resolve our issues of a broken unit knowing we had a baby in the home. Couldn't recommend them enough!

Alicia M.

Great customer service and they're timely. We've had our new system for 5 years now and it has made a huge difference. Thank you for having knowledgeable friendly staff with a great product!

Paul B.

I was a commercial customer of Malek for our main chiller unit. During the course of our time with them, they took very little ownership of the service process and sent different techs out many times contradicting each other and causing multiple visits to resolve most issues. Last year one of the 3 compressors went out, and their tech stated that it was due to failed component in the electrical system on the chiller. The Malek tech that they sent out was new to the machine and even expressed to me that he was not the expert on the system. We sought a second opinion since it was a very expensive replacement, and in that time a second compressor was destroyed due to the glycol turning to acid according to the other service company. The manufacturer service company expressed concern that the machine had not been properly serviced and there were multiple concerning things that they saw. Our machines life was half of what it should have been. When I expressed these concerns to the General Manager of Malek he sent me a scathing email taking no ownership and blaming me and my staff for everything. He stated ,"Again, to clarify, the reason your service company wasn't doing a "good job servicing the machine" is because you do not have one doing it." Malek came out to service our machine at least 4 times last year alone. Malek does not stand behind the systems they service.
I do business with hundreds of service companies, and this was the worst customer service I received in my life. I recommend that you steer clear of this company as there are many other good A/C and heating companies in Bryan/College Station.