Malcolm Plumbing & Mechanical

Nicole P.

We used Malcolm Plumbing to properly insulate our radiant floor heating in a new home. The seller hadn't properly completed the system and our plumbing inspection had given us a quote and scope of work that was almost double what we got from Malcolm Plumbing, who let us know we could achieve good results without completely revamping the work. Both times they came out, we received an email telling us exactly who was arriving (with a photo) and when, which is nice to get for security reasons. They arrived on time, gave great service, and always followed up via email. They are one of the few plumbers in the city who seem fully comfortable with radiant floor systems.

Dave L.

Just used Malcolm Plumbing for the first time after being referred to them by my next-door neighbor. The office is very organized. I left a message asking for a non-emergency service call with their answering service on the weekend. The office called me promptly at 8:30AM Monday morning. We set up an appointment with a time window of 10am-noon. At 10:15 I got an email saying the plumber was on his way, and he arrived a few minutes later. He was able to repair the problem (toilet bowl needed a new seal) quickly and without making a mess.

My only complaint was the price - $211 for less than a 1/2 hour visit to install a part that cost under $5. But prices are high in SF and its not clear than another plumber would have been any cheaper. I would gladly use Malcolm Plumbing again.

Malic Z.

Malcolm plumbing is the best great service and great price. They always do a fantastic job I love them so much Kevin is a great guy fantastic bussiness.. best plumbing in the Bay Area let me tell you!!!

Chris G.

This is the only plumber that called me back on a holiday weekend when our radiant floor heating system went offline. They sent a professional who arrived on time, explained the complexity of the work, gave an estimate via iPad, and then fixed the problem.
Their administrative staff have it together too. These are my go-to plumbers now.

O S.

We had plumbing issues in our old home. Matt and his crew came out, on time, and gave us an exceptional excellent service. Being picky about the work that happens to our home, Malcolm Plumbing was patient, explained what needed to be done, and got the job done right the first time with our satisfaction. I will definitely pass the word about Malcolm Plumbing and will call Matt to fix our old home again. You have our vote for customer satisfaction.

Loryan G.

I am a newly single, home owning women, that had not had to take care of any home repairs on my own ever, so when I had a massive leak I didn't know what to do. I was referred to Malcom Plumbing and soon after I called they arrived at my home and were so kind and patient to explain all that was wrong. They did the repair in a timely fashion and the cost was so reasonable that I almost fell over. Matt thank you thank you thank you, I'll be forever grateful for your kindness and your quick response. Now I'm gonna go take a bath.

Sheryl R.

I have used this company for over 20 years and they have always come through for me and
my plumbing problems. Always pleasant even at 2 am in the morning when the house was
flooding ! Its great to see a familiar face and know you are safe and they will do the job right.
Matt and Kevin run a good shop!
Thanks
S in SF

Delta M.

I don't really use Yelp that much as you'll see by my ""Yelp Scores"". After my terrible experience with Malcolm Plumbing though I felt obligated to find that password and log back in so I could share my opinion so you don't make a big mistake.
These guys are terrible! They sent out some junior guy who didn't know what he was doing to service a water heater. A pretty simple job for someone who knows what they're doing. I went into the laundry to see how the work was progressing and he's got the cover off the heater, bits and pieces on the floor and he's on the phone to the office asking someone back at the office something like ""Is that the red wire or the black wire..?"" Huh? The work was poor, slow and therefore expensive (no discount for having an inexperienced junior guy on the job) and they couldn't care less about customer satisfaction. When I called to go over the expensive bill I subsequently received, their front office people were rude and dismissive. Avoid at all costs.

M W.

I had a poor experience with Malcolm Plumbing. My initial meeting was good and they sent a subcontractor to conduct a camera inspection. After that they I could not get them to communicate with me about my plumbing problems any more. I called repeatedly for more than a month trying to get them to give me an assessment or estimate for repair work. There were many excuses but nobody ever gave me any assessment or estimate. I was able to acquire the camera footage but only by going to their office personally and asking for it. The only time they *actually* called me after the camera inspection was three months later asking me to pay the bill (which they had never mailed).

So $500 for a subcontracted camera inspection with no assessment, no professional opinion, and a lot of time wasted before finding another plumber who would do the work. I found the whole experience unprofessional and beyond unhelpful - a ripoff.

Adam K.

Kitchen drain leaking into laundry sink on floor below. Yuck. Called Malcolm Plumbing who sent over Bobby, plumber extraordinaire. Bobby took care to keep his work area clean, analyzed the problem, told me what steps he'd be taking and then quickly and efficiently fixed the leak. Yay, no more messy drain water going where it should not. Bobby also snaked out the rest of the pipe to ensure that all would drain perfectly. All-in-all, a great job!