Majka Jos A & Sons Fuel & Oil Burner Service

John V.

What a HORRIBLE experience!

After being a loyal customer for over 35 years -- purchasing fuel oil; annual furnace service contracts; water heater, furnace and baseboard heater replacements -- the quality of work, professionalism, responsiveness, respectfulness and honestly at this firm has deteriorated to the point where we need to sever this relationship.

A few months ago, we asked this firm to replace several baseboard heaters, repair valves to our multizone heating system, replace a component of our sump pump, and repair the fan in our air-conditioning system. We were told these were simple repairs requiring readily available parts - ""No Problem"". Not a single phase of these repairs were accomplished without incident. Parts of the baseboard heater covers were missing; servicemen 'forgot' to get certain parts; a three-day repair of the air-conditioning system was misdiagnosed and has taken four weeks; and the shut-down of the air-conditioning system has disabled the heating system as the cooler weather set in.

All we have heard has been promises followed by excuses; and then only after having to make multiple follow-up calls for weeks on end. We have experienced a complete lack of respect for our time and needs. They have advertised experience in areas, we subsequently learned were farmed out to third parties. It is a shame that a once quality firm has deteriorated to this point. While there are still several highly skilled mechanics and servicemen at this organization; its leadership no longer values loyal customers.