Maitz Home Services

KJ L.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES.

I needed my main line flushed out. I called and was told $89. I thought I must have misunderstood because it usually costs $300-400 to flush a main line. I called a second time and they confirmed that was the cost of the service, not for a service call, and that there is no charge for that kind of service.

The technician came. I explained the issue. He said he needed to lift the toilet and the cost to lift the toilet is $355. I changed and replaced the toilets myself and could have done this myself for free, but I thought he was going to do more work than he did. I explained that the gasket underneath was broken and part of the PVC pipe. There was a replacement fix over the broken gasket. He told me he would repair it. All he did was slap another wax ring on. No pipe was actually repaired.

He told me that the pipes in my basement weren't pitched correctly and that's why I am having this issue with the main line clogging. For another $246, he told me he could fix that. He literally cut 1/4 in off the pipe out and put a brace on the pipe. It took 10 minutes.

Low and behold, this did not fix anything. Three weeks later to the day, I flushed my toilet and had sewage in my shower again. They sent a new technician. He told me that the last guy did poor work. When he cut the pipe and lowered the one side, the other side seesawed up and caused all of the pipes to back pitch. He gave me three different quotes to ""fix"" the issue, ranging from replacing all of the plumbing to putting in another, bigger air vent. The quotes were anywhere from $7k-2k.

I thought this didn't sound right. I called the previous owners of the house. They said in 20 years, they never had this issue. The house is only 20 years old, so really everything shouldn't need an overhaul and the pipes couldn't be the real issue.

Not even two hours after they left the SECOND time, things were backing up. I called in some family friends. After hours of looking at everything, it seemed like the issue was a clogged air vent.

At this point, I called Maitz and asked for a refund. They said they couldn't do that and needed to make a THIRD trip. I explained that I felt that the air vent that vents to the roof is clogged. I live in a one story house. I told them I don't own a ladder. The manager, Ken, assured me that they would be there at 4:15 pm to complete the job (for a third time).

They arrived over an hour after 4:15 pm. They did not have a ladder to get on the roof, not even a six foot ladder. I told them what I felt was wrong, Freddy was arguing with me that the pipe was not an air vent so it couldn't be clogged because it's not a vent. He called a technician in from the car and asked ""what is this pipe,"" the second guy replies, ""an air vent.""

Since they don't have the equipment, they wanted to go in my attic, cut the pipe from there, and do more guesswork. I said you did not bring the right equipment, we are not cutting anymore pipes, call Ken and tell him I want my $1400 back. I learned that the van isn't even big enough for a ladder, nor do managers work after 4:30 pm. He had no one to contact.
The people they send out to your house are also not actual plumbers. They are ""apprentices"" and it is unclear of their qualifications. You think you are hiring a licensed plumber, but that is not who arrives. As Ken told me, it is perfectly legal because they are operating under the supervisor of a licensed plumber. I'm not sure how that is possible though as no one is able to be reached after 4:30 pm.

They left and said they would need to come back a forth time. I said, I expect a phone call and a full refund. The manager emailed me the next day to say that they were working to decide how much of a refund I would be getting. I filed fraud charges with my credit card as the work wasn't completed. My credit card handled it from there and I got a full refund.

Pamela D.

I called Maitz because I thought I needed a replacement for the faucet on my kitchen sink. An appointment was made for Tuesday, between 12:00 and 4:00 pm. They called me to let me know that the technician was on his way and he arrived at about 1:00 pm.

I showed him the faucet, and explained that I had had a new well pump installed a few months ago. He removed the head of the faucet, took it out to his truck and dismantled it. He cleaned a lot of junk out of it, and reinstalled the faucet, which worked perfectly!

Had he installed a new faucet, the cost would have been about $1500, but I wound up paying only $138.00! He could have told me that I needed a new faucet, and I wouldn't have known the difference.

Given their honesty, I will use them again.

Norm G.

it has been months and i am still waiting to hear back from a rep from the company to discuss the piss poor service that was provided to me and the over changes on my credit card for a 2 year warranty that i never ask for. this company is a total rip-off and if you get their services you are wasting your money and if the service guy is josh shows up, shut your door.

Bob S.

Maitz has been maintaining my heat pump and central air for many years. When I bought it, I expected to get 10-15 years out of it. Maitz kept it running for 20 years. When it finally made sense to replace it rather than continue to repair it, they were there to explain in detail, the options that were available and recommended a much more efficient system. When they came to install it, they showed up right when they said they would and completed the install in the time that they said it would take. The servicemen were professional and efficient. They made it a point to explain everything in detail for us. Maitz will have my business as long as I own my house.

Cody F.

ABSOLUTE WORST!!!!!!!!
I needed an appointment ASAP. I called scheduled an appointment for that same day. I received a call back later that same day telling me they needed to cancel that appointment and schedule one for over a week later. Here I am home all day today waiting for my 10am-2pm appointment. I missed 2 phone calls from them around 9:30am because I couldn't didn't hear the phone ring. I called them back shortly after 10am only to be told they had cancelled my appointment because I didn't answer to confirm the appointment that had been confirmed via text message the day before. I was then told they could schedule another appointment for another week later even though it was shortly after 10am and my appointment was for 10-2. My gut told me it was a poorly run company and I should have listened from the start.

jose r.

To whomever concerns. I call your company because I needed to service my furnace. And my wife and I were told there will be a charge of $89 to get a diagnosis and then after if we decide to repair the problem we will pay for the parts needed and labor.
Never was mentioned a dispatch fee. When the technician arrived and looked at my furnace he said the pressure switch and Control Board needed to be replaced he quoted the pressure switch at $300 and the Control Board at $1,200 he said it will cost $1,500 plus the diagnosis fee. Then he said why pay $1,500 and maybe have more problems down the road because the furnace is 12 years old that I should look into replacing it that your company has some very efficient furnaces.
Here comes the first problem he charged me $129 for diagnosis fee when I was $89.
Control Board is $70 at local supply store and all over the internet pressure switch is under $25 same places. So $95 in parts you want to charge $1,500 what are you thinking or what kind of company are you. Honesty should be your priority.
Or you just want customers to pay to replace to new furnaces so you can make even more money.
I don't mind paying to have something fix when I pay the fee I was told.
Feel bad for the customer you do this to, overcharging for parts. Customers work for their money too.

Frank F.

Do NOT use Maitz. They did a poor job installing my furnace, did not connect the ground properly causing its to fail 3 years later. Then they didn't own up to the fact that it was poorly installed, tried to upsell me thousands of dollars in electrical work and charged me for the service time. I was able to get it fixed somewhere else for thousands less. These guys are a scam and do poor work.

Winston C.

TOTAL SCUM DO NOT USE THIS COMPANY. They play bait and switch quotes with pricing. Wanted to charge me over 2000 for a job that other plumbers charge 5 to 6 hundred. Kicked them out of my house! Filling compliants with BBB NEXT.

Joe D.

I called Maitz to come and give me a price to fix a broken sewer line. They never said anything about a service charge for an estimate. My sewer company had already looked for the break in the line with a camera and told me exactly where the break in the line was. Maitz told me that they wouldn't do the job unless they ran a camera in the line first. They wanted $853.00 for running the camera. I told them it had already been done but they didn't care. I asked how much the repair would cost and was told they wouldn't know till the camera work was done first. I told them to forget it. They then told me there was a $40.00 service charge. They never did give me an estimate. Stay away from Maitz. Scam artist..

Thomas H.

We scheduled an A/C check up using one of their company coupons. The coupon was for $59. We were told as long the unit didn't need anything it would only be $59. That if a problem was found it would be a service call then for $89. The technician arrived on time and he found nothing wrong with our A/C unit. However he charged us $89. He stated that we were misquoted a price by the office. We called the office and they were supposed to get back to us within 24 to 48 hours. It's been over two weeks and we've heard nothing. Apparently the do not honor their coupons. I don't think $89 was unreasonable for the visit anyway but if you advertise a coupon for $59 you can't turn around and charge $89. I will never use them again on general principle.