Maitland Winter Park Plumbing

Ron P.

Called them for an estimate on replacing an old electric water heater with a new instant heat type. They scheduled the tech for the estimate, and we spoke on the phone prior to the tech coming out, but they never once told me they would charge me for an estimate. Their website doesn't say it either. They came out, spent about 5-10 mins looking in my garage, and gave me an estimate along with a bill for $50 for the estimate. When I questioned them about not telling me they would charge me for the estimate, and that their website says nothing about a charge, they had no answer. It is not the fact they charged me, it is the fact they never made it clear to me there would be a charge for an estimate, if they had I would have used someone else. Not using them for this job.

Tj H.

This review is about the gatekeeping - never got to the point of booking a visit. We have a new home and a nice Rinnai tankless water heater. I found Maitland Winter Park Plumbing on the Rinnai website, I'm looking to get the temperature increased. After reading some positive reviews & learning somewhere along the line that you should service thee tankless heaters yearly - I called to ask for a quote. Instead of handling the price question in a customer service oriented manner, she cut me off and said """"we don't give prices over the phone"""" and told me they charge 49 to visit. I told her I have not clue if the cleaning is100 or 1000 to clean the unit...and she offered NO alternative solution, only """"we don't give prices over the phone"""". I didn't even bother asking if they could adjust the temp for the 49 visit fee... The sad thing is that if she had just been calm and said something about (now I'm making this up here....) """"I completely understand, I myself don't know pricing specifics but if you want to schedule an appointment they can assess the depth of service needed & give specific recommendations and pricing"""".... or whatever...

Megan M.

What a great local business! Maitland Winter Park plumbing came highly recommended from my grandfather, who used their services exclusively for decades. So when it came time for us to replace our toilets, we knew who to call. Maitland Winter Park Plumbing quoted us an extremely competitive price for the latest model Toto toilet on the market and added in our second toilet install (yes, we had 2!) at an even better price. Bonus points: they were able to come out by the end of the week! Our plumbers were extremely kind and answered all my questions right away. After a few hours, I had 2 new toilets! Our house is close to 70 years old and the previous toilets were extremely cantankerous. We had even found leaks around the bases and in the previous toilets themselves. I let the plumbers know ahead of time and they assured me they were up to the challenge...and they were! Navigating older homes can be hard and Maitland Winter Park Plumbing didn't let me down! I will definitely be using them again in the future!

Chi L.

On time. Quality service. Great knowledge and we love Dylian. Thank you for all of your hard work

Pam T.

I needed a plumber fast to replace a faucet. I called Monday early and spoke to a very kind and helpful person. She scheduled for a morning appt We realized that it might not be easy to replace as my faucet was very old. Sent her pictures which were to to the plumber coming and decided that I should go to Lowe's and pick out replacement with help from employee. Adrian was the plumber who came and he was so knowledgeable and professional. He made sure everything was 100%. He explained some things that I had questions about and was so kind. This was a great experience I highly recommended this company

Robert S.

I would rather pull my eyes out with a fork then to deal with this company again. For a small leak from the back of a fitting blown up to the entire plumbing in your hot water system is wrong and it will take lots of work to repair for $500.00 and all I got was a soldered fitting. I could have done that my self. When I asked the owner to explain this charge I was offered $70.00 refund and a B.S. Story. If you don't like getting sold stories and excuses, Run from this company as fast as you can. Find a company that prices the job and not the neighborhood.

Michelle D.

Very disappointed in the service offered. The communication between the office and the service technician was poor, resulting in us being charged $89 and our plumbing issue not resolved. When I called the office they were not willing it assist, only to share their cost of labor was high and they face high workers comp and employment cost. Had always heard good things about MWPP, this was our first/last experience. VERY DISAPPOINTED.

Belissa V.

Horrible service. They want to steal your money. I do not recommend this company. Bad customer service. Eric the manager was very rude. Stay away!!!!!

D L.

Had issue with tech not following instructions on having HOA to touch water valves and consequently, the tenant had no water for a day. The shower faucet they worked on broke 3 days later and instead of waiving the additionsl $45 charge for the trouble of having no water for a day, Dave saw fit to charge me, which I declined. I guess it wasn't worth it to keep a satisfied customer.

Mike R.

I had expected, at least an apology, from someone at Maitland Winter Park Plumbing, But obviously it must be routine business to ignore their mistakes and leave people stranded. If you see my initial review about how their mistake left my daughter in the shower, and the rest of the family without water, only to drive off and leave us high and dry. We are not planning a lawsuit, but an apology would be appropriate. Of course, you have to be a certain type of person to apologize !!! By the Grace of God we were put back on line a few hours later, through no help from them or their staff. I am amazed at how they can ignore their actions and not feel at least a modicum of guilt after their mistake. It takes a big person to admit they were wrong, I'm sure they never will.