Mainstream

Pattrick B.

I will not be choosing you.

After the absurdity of having to pay for a visit from your most kind employee to gain a bid, supposedly under the guise of expert evaluation (what a joke!), I am given this atrocious multiple bid which is insulting - not only because they are overpriced, but do not even reflect a normal bid which details cost of appliance, of labor, of parts, etc.

I am most disappointed. I will be sharing my experience about your company with anyone looking for a plumber - I need to get my monies worth for a wasted $90!!

Andrew C.

Wanted an extra outlet put in. Mainstream came out and quoted us $7000+... no joke. Another local company did what we asked for a couple of hundred and it works perfectly. Shop around

BK B.

My elderly mother needed drain clearing. I searched online and saw a special by Mainstream Plumbing for $79. I called but just reached an answering service. I decided to book online but advised my mother that I expected that when they came out, they would try to sell her a bunch of services/products and she was to say ""no."" Sure enough, when the plumber came, he looked at my elderly mother and said he needed to have his ""supervisor"" come out. His ""supervisor"" was in reality a salesman. He told my mother she needed a $3,000 water heater, which she did not need. She needed a $650 replacement of her plumbing under a sink, which she did not need. And so on and so on. When she told the ""supervisor"" that her son had told her that they would try to do this to her, it seemed to give him pause and he let the ""hard sale"" go.

I think this practice of trying to hard-sell an elderly customer is reprehensible and dishonest. You make your reputation in any business based upon your credibility. I cannot say Mainstream Pluming has any credibility.

Fred S.

Great bunch of guys. Worked extremely hard to solve my drainage problem for their sale price of $79. I was very happy with Steve who did an excellent job and went above and beyond to take care of me. I would use these fellows again without question. Thanks for a GREAT job!

Richard D.

I had a plumbing issue in a bath that we are remodeling. The company sent out Josh, who was very professional, and knowledge. I told him what I needed, and he and his helper had the repair done quickly and charged a very fair price. I plan to use this company in the future for plumbing needs, and will also consider them for any electrical, HVAC requirements.

Andrea B.

We wanted to get our vents blown out and called this company. They charged $80 for an ""estimate"" - the guy didn't touch anything at all and just spouted out the different options (which were way overpriced). Then he said ""ok that is $79 + tax"" - for what?? If you want to pay someone to just walk into your house for what most companies would tell you over the phone... do not be fooled!

Brian D.

**BEWARE THEY'RE THIEVES**

***VALUE YOUR MONEY AND CALL SOMEONE ELSE***

**LONG REVIEW**

Our sewer line was backed up with rocks from an animal trying to burrow down by our outside clean out after the lid fell off and got rocks in it. Which clogged the line and was causing sewage to back up into our basement shower and toilet overflowing onto the floor down where my children sleep downstairs. So we called this ""plumbing company"" and they sent out a young plumber named Jaymin who scoped our line and said it was broke and rocks caved into it and we would have to replace our entire sewer line and take up the concrete floor in our basement for a tune of $24,000. Or we could use a jetter and have them use high pressure water to blast the rocks out at a cost of $1,800. So after discussing with my wife we chose to do the jetter to save money they scheduled us an appointment later that week and the 2 plumbers came out and stood most the time in our driveway talking then came upstairs hours later when I was at work to tell my wife they couldn't do nothing for us and took our $1,800 and left my wife, kids and myself to shower elsewhere and use the restroom at the gas station down the street for 2 weeks without any word from them after many attempts to call every time we tried calling them the receptionist lady said she spoke with David the manager and he would call us in a few days he never did so we called again and the lady answering the phone said the same thing repetitively and David never called us back. So we called GOLD SEAL plumbing and they came out the next day gave us and estimate and then the following day after that they had a team out here at 8am and fixed all the issues and gave us another outside clean out for less money then mainstream charged and robbed from us.

Im not saying this place WILL rob your money I'm simply putting our experience out there in hopes to save other local hard working families from this same experience. Value your money and go with a good company that wont take advantage of your lack of knowledge in plumbing as their advantage to take your money and tuck tail when you call to work something out with them!!!

Karen B.

Buyer Beware! Low trip charge, high labor fees! First, they were a day late because they ""only had one plumber"" on the day I was scheduled. I called around to get an estimate for a kitchen faucet leak. I was quoted a $69 trip charge and was told I would receive an estimate prior to work being done. The plumber said he really didn't know what was wrong with the faucet but tightened a nut on the top of the faucet saying that's all he could do. He removed the faucet handle, turned off/on the water and tightened the nut. Took him less than 10 minutes. He then went to his vehicle and spent at least 20 minutes to do the paperwork, which included an invoice for the $69 trip charge plus $79 for the work performed (no estimate had been provided) for a total of $148 for less than 10 minutes work. He also came back with an estimate to replace the faucet ($350 labor + trip charge+ faucet cost) and a tune-up service contract for my HVAC unit (which we had never discussed). He was putting pressure on me to buy this contract even though my home is only 1 1/2 years old. I received a call from Susan at Mainstream the next day asking how the service was and I told her I was not happy. She told me a manager would call me back on January 25th . . never received a call. I understand I am paying for expertise when I hire a plumber, electrician, etc. but this is an outrageous charge and I didn't appreciate the pressure I received to purchase the HVAC coverage. I feel like this was a bait (low trip charge) and hook (outrageous labor charge) scenario.

R J.

Plumbing/Electrical contrators. DON'T use Mainstream Plumbing/Electrical. I was totally taken advantage of when I experienced a flood in my Condo in downtown Spokane on Christmas Eve.
I knew better but given the timing and situation I allowed and agreed to a repair that I though was greater than it was and given the fact it could have effected other people in my building during the holidays not to mention a very good tenant who was displaced.
Long story short, Mainstream lead me to believe it was a bigger issue than it was and I thought they would repair that day. However they didn't even do the repair till the following Monday (normal business day, normal hours) because they said it was do to getting parts, not true after seeing what parts they needed. I had a second opinion and was told the parts couldn't have been more than $500, they spent less than a normal business day doing the repair and charged me over $5200 ! That is roughly over$ 562 an hour after parts. The repairman called me from my Condo after he had completed his repairs and said he had to collect payment at that moment. I told him I would and DID but needed an invoice. When I finally received an invoice it wasn't separated as to cost parts vs labor. I Repeatedly requested the amount of labor separate from parts and was totally ignored over weeks. I was told a supervisor would contact me which never happened.
Finally I contacted the State Attorney Generals office and was told to send them a final demand for a detailed invoice which I did. Was told to file a complaint with the Consumer Protection Division if they didn't comply which they haven't still. So I am filing and anyone else who has experienced the same price gouging from Mainstream should also! I have recently become aware of many stories like mine with this company, I have never ever filed a complaint against a contractor but this is so egregious I can't just ignore it. I don't want anyone else to be exploited like I was.
It was a holiday and they totally used that to their advantage, and remember they didn't make the repairs till 4 days later on a normal business day in normal hours, no after hours, no emergency service, just pure exploitation and price gouging which is why they refuse to disclose the hourly rate and total parts cost because they would be exposed for their exploitive practices.. Beware

Randy B.

I called Mainstream Electric to simply remove four existing 8' fluorescent light fixtures in the garage and to replace them with new LED fixtures I purchased. They scheduled me for the 19th.

At 1050 Tuesday morning, I received a text from 1-866-411-9277 stating:

""Hello, this is Jenn with Mainstream Electric. I wanted to give you an update on your appointment. We have you on the schedule to try and get a technician out there for you and know your time is valuable. So go about your day, and I will reach out 30 minutes prior to arrival. If they take longer than a few hours I will provide you with another update. If you have any questions feel free to contact us.""

At 3:30 I called to contact them and the person who answered took my information for a call back. A few minutes later I received a call and was told that it was now too late in the afternoon for them to do my work and that the next opening was next week. She blamed it on the wind storm damage throughout the area.

I had to call for my update, only to find out I wasted an entire day waiting on their business.

I wouldn't use Mainstream Electrical if they were the only electrical contractor in the state.

They called it a ""Flex Schedule"". I have a different word for it...........