Mainstream

Sandra M.

Had a water heater leak, which I knew ahead of time so I called them. They came out and said I needed a new water heater. I gave them the go ahead to replace the heater and while they were at it, replace a kitchen sink I had bought earlier from online store, 6,000.00 later I had the job done some 5 months ago. Today my pipes leak under the kitchen sink, and I find out that water heaters do not cost that much to purchase. I guess I had a sign around my neck that says Im stupid I guess. Meanwhile, I called them 3 weeks ago to come fix it since the leak was non existent before they put the faucet in and I am still waiting for a ""call back"" to fix the pipes that seem to be sliding down the top pipe they were connected to. WTH Mainstream? You guys used to be so good a few years ago.

dexter b.

So I gave Mainstream a not so good review and they reached out to me to see what they could do to fix it with their resolution folks. They listened and offered their yearly service plan free for 2 years to make up for the cost of the service that I was charged. I did appreciate that. As far as the other items that I complained about nothing could really be done except for retraining their folks..after the fact. What's done is done. They couldn't change their prices as they are set is what they said. I still have an issue for getting charged what I did for the work that was actually done with parts. With that being said, I appreciate that fact that they wanted to fix the complaint..that part is good customer service

Kendra K.

For whatever reason my review on Google isn't public so figured I'd try yelp. I had a ""free"" camera inspection done by Mainstream Electric on my main sewer line. After this service I was informed my only option to fix the problems found in my sewer line mainly roots would be to reconstruct the entire sewer line. I have never had any issues with my sewer lines, drains or toilets prior to this ""free"" inspection. Two days after the inspection my basement flooded and my toilets and showers stopped draining. I called Mainstream and they dispatched the following day a technician out to evaluate the situation whom had very little knowledge on plumbing. I was instructed to use as little water as possible and to not flush my toilets until they were able to come out and do sewer work a week later. I had an old water heater which I decided to get replaced with a new water heater from Mainstream as well. The men who installed my new water heater did a good job. However, this is where the company itself fails because its been 14 days and still no one has come out to inspect my new water heater. Mainstream is supposed to contact someone to come out and inspect their services which has not been done yet. Mainstreams employees tried to upsell me and told me certain parts of my house were not up to code and prioritized fixing these ""properly"" instead of prioritizing the job they were called out to perform. I've realized I've been scammed as Mainstream told me the only way to remove the roots in my sewer line would be by redoing my entire sewer line. I will add there was also a small area of my sewer line pipe missing which could of been repaired without having to reconstruct my entire sewer line. During day one of services performed they flushed my sewer line and literal feces were sticking to the ceiling of my downstairs bathroom. The drains in my sinks, toilets and showers in my upstairs and downstairs bathrooms exploded. The basement was not as bad, there was just sewer water all over the ground. The employees asked if I would ""like to have them clean up their mess"" which I obviously replied ""yes"" they informed me they did not have any cleaning supplies so they would have to go into town a 20 minute drive to go get some cleaning supplies. As they were gone I started the cleaning process myself because I couldn't stand the smell or mess. After returning from getting supplies they asked me again if I would like help cleaning and I replied ""no thank you I got it"" after already cleaning up 90 percent of the mess by the time of their return. They did clean up the basement before leaving to the best of their abilities. Before leaving on day one I asked the project manager when I could expect them the next day which he responded 7am. Come the next day, Mainstream did not arrive to my house until around 10am after I called the company. They did their remaining services, assured me the job was done and left without even testing any of my toilets or drains to assure that they did the job right. One of my toilets now didn't work at all after they ""finished"" their work which they never double checked. Come to find out while reconstructing my new sewer line they also blocked off where my toilet connected to the sewer line. I called Mainstream, they dispatched someone out to snake my toilet which obviously didn't work which left me with a detached toilet overnight and sewer fumes leading into my house. The next day they sent the original guys back out who did the job wrong in the first place to saw my toilets pipe in the basement and reroute its plumbing to the main sewer line. They ""accidently"" blocked off the toilets plumbing when reconstructing the new sewer line. They also were unaware that my toilet was detached and I had to ask them to call someone out to get my toilet reattached. Also now my downstairs sink does not want to drain anymore. With all this extra work needed after not doing the job right, my wife have to call out of work as well. To sum it all up my ""free"" camera inspection ended up totaling to over $20,000 and a barely functioning sink.

Patrick H.

Quote was twice that of other quotes. Beware of their price gouging. Look around before deciding on them.

Katherine S.

The technicians were professional and communicative, and they got the job done in a timely manner. No issues with the work or the technicians. However, their pricing is EXTREMELY high (even for an electrician). For this reason alone, I do not recommend this company.

Monica A.

Good luck trying to get a hold of someone at this place. I called a couple of times and both times spoke with the ""answering service"" who couldn't help me. Waste of time.

Jerry E.

My experience with Mainstream was negative. They didn't arrive on time and my tenants hit the roof when they said the hot water heater repair would take over a week. Of course their alternative was for me to spend $2500.00+ for a new hot water heater. The one needing repair was under warranty. They needed to come back because the repair of my water heater didn't hold up. They had the hardest time figuring out what the issue was. At all times their overarching doctrine is to up-sell you. When they left me, it was with an estimate to do work I would never have them perform as it was a beyond outrageous proposal.

Therefore, their monumental problem is that they are extremely over priced. Their work isn't that great, (for me they had a hard time figuring out problems), they don't show up at the time you were told they would arrive and they want to sell you things that are more expensive than available elsewhere. They have too many gotchas. For example, they didn't want me to buy a water heater and have them install it, saying they can't warranty their work if I did! Shameful.

Mainstream had a $47 rooter promotion last year. Maybe you saw their huge billboard while driving on the freeway. Well, beware. I called them to inquire. They gave me many reasons why that charge would not apply, all technicalities designed to ramp up the bill. They're just money grabbing. They are not your friendly caring neighborhood handyman. I ended up being depressed and disappointed realizing that Mainstream is a one off bottom line organization, not a person to person, win win helping hand. Spokane needs better.

Theresa G.

Stay far, far away from these people. They wanted $7500 for a job that another electrician did for $100. Previously they charged us $1200 for a job that now I'm thinking was totally unnecessary. Mainstream is a scam and takes advantage of senior citizens.

Rdainwa1 ..

Bragging of high marks when poor service remains uncorrected doesn't count for much. Imperfect people in professional trades know where the mistakes happen and prevent them in the first place. When mistakes do happen professionals correct the mistake even if it's at their expense. They don't sit at the keyboard and deflect and avoid responsibility while bragging of their high marks. Talk of what you might do does not equal making your customer whole again. Since it appears all I'll get is more talk instead of a refund to offset damages, my rating remains 1 and it would be 0 if it were a choice. Buyer beware - you have the most to loose. Ask for credentials and training before you let hacks in pro's clothes ruin your property and then watch them like a hawk. Inspect every detail and make them repair damage before you remit payment. Take pictures and document unrepaired damage for the inevitable debate that follows. In my case all I got after the fact is excuses, deflection, and more talk. If damage remains unresolved, don't forget about other ratings and small claims court. Better to pay a few dollars more and hire a trained and licensed professional the first time.

Jamie L.

My husband and I had to have a new circuit breaker panel installed.

The team that came out was thorough, kind, and answered all of our questions.

We were given options. Because it was electrical in nature and I work in insurance and see a lot of house fires (due to electrical issues), we opted to replace.

The process was smooth and the team was amazing. They even brought out a generator so I could hook up my laptop for work.

I see a lot of negative reviews and not sure why. Home repairs aren't generally cheap. I understand why they charge to come out to bid - it's time out of someone's day, gas, scheduling, etc.

The inspection went great. We are relieved our problem was resolved.

Thank you to Mainstream for the great work. Oh, and thanks for dealing with our crazy dog Charlee.

I would highly recommend Mainstream.