Mainstream

Dianna K.

We needed our new gas line grounded as well as a new masthead & electrical grounding for our home (circa 1975) & possibly a new big electrical box. We called to have someone come out for an estimate (their TV ads always say no job is too small) .. well, they were supposed to come out this past Monday, they called & said they couldn't make it due to a job site problem they were currently working on which is understandable. Rescheduled for today...they called & told us 'Honestly your job sounds just too small for us to deal with & it might be next week or the week after until we could get out there for an estimate'... Basically telling us to find someone else, they weren't interested in our money. Ok Mainstream!! Done & Done. Mr.Electric is more than happy to do our work & they are much more professional to deal with.

Larry C.

I called them to fix a toilet that keep running and for an estimate on replacing a under counter sink. They charged me over $300 to replace the flush valve for ten minutes work and checked the rest of the tank. It only cost about $100 when I had it done in Texas. Their estimate to replace the sink, labor only was close to $3,000. Got a handyman to do it for $150. The toilet later overflowed and caused a massive leak.

Nancy T.

Purchased a new stove and needed a couple of things done. Scheduled an appointment with them for a week out and received a phone call a few days later saying that they've decided that they didn't want to honor the appointment and weren't interested in the job any longer. We were only going to have them rewire an outlet, taking it from 220 down to 110 and then change out a breaker, for the same reason. I believe they got a bigger job, which they could charge more money for and decided our little job wasn't worth their time. Would definitely not recommend wasting your time with them!

Carleen B.

Zero stars for this company, forced to do one star, had an appointment scheduled they called the day before rescheduled, made a new appt, then called a few days later to reschedule again. They had big jobs that were taking a long time, so didn't have room on their schedule for my job. Don't believe their ads or waste your time this company has no interest in your ""little"" job.

Jan W.

Mainstream Electric set up an appointment with me to look at my electrical needs and determine a quote. When they didn't show up, I called them. I was told they were not going to show up. Also they were never going to show up because I am out of their service area. Why did they set up the appointment? I wasted an afternoon waiting. Be aware they have positive testimonials on their website, but it is not possible to write a negative comment on their site.

Jason L.

Used them several times in the past without issue but as the city has grown it takes them longer to get back to you and their service has suffered greatly. TWICE in the last two weeks I took time off from other important obligations (which cost me money) to stay at the house awaiting their arrival. TWICE now they have called to cancel AT THE LAST MOMENT. Obviously they don't want our business and I can no longer recommend them. Jason Lake.

J H.

BUYER BEWARE. This company caters to the ignorant and makes everything convenient at a price. They also use subtle pressure tactics while being very friendly and personable.
My neighbor is an older, single woman that needed a hot water heater replaced. The quote was $3,000...for a standard, 50gal hot water heater installed. The reasoning was a ""difficult install"". The norm in contracting service is to have a standard install rate - not upcharge for ""difficulty"". I got involved and she was able to get a second quote from a local company that has been in business over 30 years.
Final price? $1100 + tax.....that's right - less than half the price.
Consumers - please do your homework and get at least 2-3 quotes. Do not believe all the reviews and take the first one to pop up on google unless you want to be stereotyped as an ignorant homeowner and get ripped off.

Rob E.

Contacted Mainstream at about 7:30 am (they're apparently open as early as 7 am) on 8/16/19 to make an appointment for two specific tasks by an electrician. ""Lindsay,"" a perky, upbeat & thorough call screener, took a detailed request from me for an appointment between 5 & 6 pm to be scheduled the same day. (Fridays are my early days off, the only time I can get home by 5.) I explained that the appointment time on Friday was important because I was unwilling to pay any extra premium for a weekend or after-hours appointment. She said that wasn't a problem. She promised a dispatcher would call me back ASAP. FIVE HOURS-PLUS LATER, after no call, I called Mainstream back and was told, no dice, no appointment for the same day. As I called around to ALL other electricians listed on-line, it quickly became clear that Mainstream had waited so long to tell me there would be no same-day appointment, that no other electrician was available, period. I then decided to give them one more chance, calling back at 4:30 pm to make an appointment for the following Friday between 5 & 6 pm. After being put on hold twice, a surly woman came on the line & bluntly said any appointment at 5 pm or later would result in a $295 after-hours fee. (She didn't even bother to suggest a 4:45 pm appointment.) Furious, I emphasized that I would NEVER, EVER use Mainstream. EVER. And hung up. These folks represent a greedhead, incompetent, contempt-for-customers organization.

Jennifer Q.

Was scheduled to have repair work done in our house. They cancelled the day of and the last 15 minutes of the scheduled window of time. They rescheduled and did basically the same thing that time as well.

Jamie D.

I am a local business manager and called because our customer bathroom was inoperable and needed a plumber quick!!! I called and they wouldn't come out on my authority because I wasn't the property owner. So... if you aren't a property owner don't call this company. They will not help you.