Mainline Services

Alissa R.

I'm so glad I called Mainline Services for my sewer scope. They do not complete repairs, but rather provide an unbiased report of exactly what work needs to be done and a general estimate of repairs. They are incredibly knowledgeable, friendly and were able to answer all my questions.

After completing the scope, Mainline provided me with a list of preferred vendors. Ed Holdcroft (Ed's Sewer and Water Repair) did an amazing job repairing our sewer line. His quote could not be beat, literally half the cost of other quotes I received from vendors outside of the preferred list. Ed is a downright honest and super nice guy. There really needs to be more vendors like him in this world (I wish he had a Yelp page so I could write a 5 star review for him).

I would also note that I got quotes from other vendors on the preferred list and they were all incredibly competitive and significantly lower than non-preferred vendors.

Thank you Mainline and Ed for helping me navigate through this process and doing such stellar work!

Fairone L.

SAVED ME 17,000.00 !!!!! NICE TO KNOW THERE ARE HONEST PEOPLE OUT THERE!
After many plumbing issues, inspections, line jetting, and quotes of thousands of dollars I decided to have Dewayne from Mainline services come camera my lines for another opinion. He fit me in between a couple of jobs, was so professional, explained what would be done & furnished me with a CD for viewing. After a 17,000.00 quote from a previous inspector with another company......Dewayne confirmed that I did not in fact have an issue with a broken pipe, but a blockage that was not cleared resulting from our jetting not being done completely to the main sewer line which Dewayne easily dislodged. He saved me a bundle of money that would have been paid by an unsuspecting customer for a false diagnosis and bid!!! LOOK NO FURTHER. . . THIS CO IS HONEST....A RARE FIND!

Jane E.

Matt came out, scoped our lines, and gave us the information we need to get our problems taken care of.

Alex Y.

Tom P. did our scope. Nice guy and works efficiently. He showed up on time and was done within an hour. Emailed us a copy of the report and the video. This was a brand new construction so not much to look at. Everything was connected and no sagging lines. Tom P. did explain things to watch out for in new builds and that super paranoid customers may want to redo the scope a year or so after the build.

Chris G.

Mainline services was great to work with. Showed up on time, and did a fabulous job of documenting every inch of our sewer line. Our technician Matt went way above and beyond in helping us to identify an obstruction. He stuck around for an additional half hour to help us retrieve the piece that had fallen into, and was obstructing the pipe. Could not recommend this company higher. They really care about doing a great job. Matt is a great representative for this firm.

Kevin W.

Tom Payne was incredibly thorough and kind during his call. He took his time going over everything and walking me through what he was seeing as well as even a few other plumbing items in the house. He then went above and beyond by going out in a blizzard to mark the location of the sewer line for me. Beyond pleased with his work.

Kelly S.

Matt & Tom were fantastic to work with. They showed up on time, thoroughly checked out the property (two buildings), and did a great job with the scoping. Matt went above and beyond by helping me find out if I had any other issues in the area I was having difficulty with. Their integrity and awesome attitudes were refreshing to work with. I will definitely refer Mainline Services and use them if ever the need arises again!

Karl K.

In the past, we have received nothing but excellent service from Mainline. We have used them on 4 different occasions to do scopes for different properties we've purchased. The most recent time, however, was a swing and a miss, and regrettably, they have declined to accept any responsibility.

We purchased an older house that had an addition built on many years later, and as a result, there was more than one drain line going into our main line out of the house. Dewayne came out and scoped one of them, and told us everything was in great shape. We came to find out after moving in that there was a severe blockage in the other line of the house causing major drain back ups, and necessitating us having our concrete patio broken to access and replace underground pipes.

We called and asked why they didn't scope both lines coming off of the house, and Dewayne's response was to say that if we wanted the other line scoped, we should have told him it was there, and requested that he scope that one as well. Based on our previous experiences with Mainline and the high level of expertise I believed them to have, I wouldn't have thought they would need direction about which lines coming off of the house needed to be scoped. I'm not an expert on plumbing or sewers--that's why I hired one! The end result? We didn't have any inspection objections on the plumbing because ""everything looked great,"" and now we're on the hook for a several-thousand dollar pipe replacement due to a months-old blockage that should have been found at inspection.

We will not utilize the services of Mainline in the future.

J D.

These guys and gals are top notch!
First, I called on Sunday, just expecting to leave a message. Low and behold, a real live lady picks up the phone. (+1) Then, she tells me, why yes, they can squeeze in a sewer scope the very next day at 1p. (+2)
The next day, Robert shows up, right on time, does a quick review of the property and plumbing and gets setup with the camera equipment. (+3) Myself, wife, and our realtor are peppering him with questions - because, you know, you have to sort of get a feel for the type of serviceman that shows up - he answers patiently and to our satisfaction, even lets me watch as he scopes the sewer line. Total pro. Also, the video equipment they use is very nice, state of the art stuff. Great video resolution, takes still shots along the way. And, Robert is explaining everything he sees and points it out to me on the video screen. Super nice, weill informed, great interaction, again just a total pro. (+4) In the end, we got a great sewer scope, it left us with peace of mind about our property, and it was done in a courteous and professional manner. (+5 stars all around.)

Alisa N.

Tom was great and knowledgeable. Apparently the Sellers had plumbing issues the morning of my sewer scoping which was scheduled that morning. They supposedly paid someone else $250 to do the scoping and have it cleared out. Mainline charged $99 for the sewer scoping and long be hold they found roots and baby wipes in the pipes. They are definitely trustworthy.