Main Drain Sewer & Repair

Terrence P.

The contractor missed several appointments and left material around work site that I needed to clean up myself. customer service is severely lacking and in need of repair. Their workers are competent and once they perform the work it is functional and adequate. the trick is getting them to make appointments at all. I advise they be used for the big jobs but from what I observed do not call them for the small stuff because they will not show up or leave you hanging. Apparently, they don't need the money by their attitudes toward customers, so let's help them get their wish and find another plumber.

Michael C.

Not sure if they've gone out of business but I've contacted them numerous times to get a sewer repaired or replaced based on these positive reviews and they have responded and then disappeared when they told me they'd call. This has happened on 3 occasions. I wanted to use them since my neighbor did last year (work was great as well as the price according to them). If you are overbooked and can't fit me in that's fine, just say that. But they never did so I'm assuming they're out of business.

Taylor P.

I am very disgusted by this company! My grandma had them come out to fix a pipe in our basement two of the guys working on it broke the cap to our drain. My grandma had called to let them know so that it could be fixed and Sean was beyond rude, screamed at her and wouldn't let her get a word in and was completely unprofessional!! I would NEVER recommend this place to anybody! If I could give them zero stars I would.

Natalie B.

After a sewer line inspector scoped my line, I needed to hire someone to clean the line and put a camera through. I called another company that couldn't do it for a week. I found Main Drain online and when I asked about timing, they said, ""We'll be in Berkley this afternoon. Will that work?"" They were efficient, informative, problem solvers. Total professionals, and if I need the work to be done, I'm hiring them!

Carl Y.

We have used Main Drain several times over the years as those who live in Berkley know, the numerous tree roots and older infrastructure cause issues. Every time, Sean and his team have been very professional. They are quick to respond and have gone above and beyond to fix things - even coming over on short notice after regular work hours.

Sean's team are more than just professional, they are good people. They are easy to talk to and are willing to explain all the details of the problem, potential solutions, and how to prevent it from reoccurring. We have a finished basement where our kids routinely play so they took extra care in how they worked down there.

We would highly recommend them to anyone!!

John L.

I wouldn't use this service because Sean trained them! I had some work done and guys were untrained and tracked mud and dirt in my house.

Dan D.

Sean and John are AWESOME. After calling 3-4 places, Sean was the ONLY one who could do the same day cleaning. He and John came, ready to rock, even after 9pm. They were in and out in less than an hour, and everything was taken care of. I had some cleanouts that the previous owner buried so he had to go through one that was in a tight fit corner. They knocked it out clean and efficiently. He gave me some recommendations to go with in the future - I will definitely be using him and recommend to anyone!

Helena F.

I wish my review could be as positive as the others. My sewer was backing up into my basement. Main Drain came out to attempt to clear up the drain. It was getting late by the time they partially cleared the problem. The owner promised they would come back the next day to finish the job. (However I am the idiot who gave them money for a job partially done. Call me over-excited that my family of 5 could shower without flooding our basement.)

I have texted and called back and forth with Sean since May 14 (today is May 28). He keeps promising to come or to send someone to help, and then nothing. My sewer is backing up again, I am out $125, and I still have to pay someone else to come back out to finish the job. So disappointed.

Apparently I am the only person with a bad experience. If you go with this company I hope your experience is better than mine.

UPDATE: Sean contacted me within a few hours of my review. His team came out and cleared up the problem later that day. I can confidently change this review from 1 star to 3 stars, given that the company did eventually respond and get the job done.

Micheila S.

I had a pretty tough situation at my house. A plumbing contractor had broken a sewer pipe and storm tile and left me hanging with raw sewage running into my basement. Sean and his crew were able to identify the problem and fix it for me in difficult even, at times, unsafe conditions. He was honest, stuck to his price and did what he said he would do. He is my go-to plumber for any future problems.

Tammy S.

This company is very knowledgeable, reliable, and reasonable prices. I would recommend main drain for any plumbing needs. Have used several times and never a disappointment