Magnolia Plumbing Heating & Cooling

Warren H.

Had them come out for a diagnostic. Scheduled service which seemed pricey. Called around and confirmed. Called to cancel and they tried to argue cancellation fees which were a lie and when I called them out on it they immediately backed down.

Kasey F.

This company is the worst. They never come during their scheduled time and oftentimes cancel during the appointment time. I've had this happen multiple times and then the schedulers give me attitude when it takes time to find another appointment time, as if I am supposed to be available at any time to sit at home and wait for them to cancel on me again. Unfortunately we bought their service package so we are stuck using them for another few months but after that I will never use them again. Horrible and rude service!

Mila S.

I had my bi-annual inspection in May 2020, and I had the work they suggested done. 6 weeks later a pipe they had suggested a cleanout at some point in 2018 overflowed. Cleaning this pipe was not mentioned in the current report in May. Since they did not flag the issue in May, I feel they should have paid for an emergency call to Roto-Rooter to deal with the issue since Magnolia did not respond to my emergency call whatsoever. They refused to pay one cent for their oversight. They were very rude, unprofessional, and provided shoddy service. Plus they're twice the price of better companies! Do not use them!

Dan H.

Overcharged me so outrageously, I felt violated. I would never use them again nor ever recommend them. Carlos is a conman

Kate F.

Carlos Reed from Magnolia came to our rescue last Sunday to fix a leaking air handler in our AC system on one of the hottest days of the summer - he was professional, thorough and diligent. After nearly five hours and a trip to Home Depot, we were relieved of the heat. He also followed up the next day to make sure the leaking had stopped. Many many thanks to Carlos and the Magnolia team!

Ingrid C.

I recently scheduled an advertised air conditioner tune up. I was given a time window of between 12 and 2 pm. No one came, no one called and I was left waiting. I made a follow up phone call at 4:30 and requested an update. I was told that the dispatcher would be informed and that he would call me back. I received no such call. Ever.

Lema S.

Charged $109 diagnostic fee only to fail to tell me that they would need to cut two holes in my wall which would cost an extra $500 to fix. Was promised a $405 discount by the HVAC supervisor but he failed to keep his promise (bait and switch). New HVAC failed to keep my place warm. Thermostat gave incorrect room temperature. After having a new tech come out to check HVAC it started working better but he swore the first tech did everything correctly (I don't believe this). Water heater stopped working days later so tech came back out. When I asked him to explain to me the problem a second time he gets an attitude saying ""I already told you"". The only reason I went with this company is because my condo board listed them as preferred vendor but their service is disastrous. Advised my board to remove them from our preferred vendor list.

Elle M.

I read so many bad reviews about this company, I was worried about hiring them. I have a high-efficiency wall-mounted boiler and there are not many companies that are qualified to do service. Magnolia is listed on the manufacturer's website as the ONLY company in the area that is specifically trained.
The company sent a tech that they said had training for my boiler, but my expectations were set very low.
SURPRISE! Jose did an AMAZING job, he was on time, thorough, he wore booties in the house as to not track dirt in, and he communicated everything to me with clarity.
Five stars. Well done.
Oh, and JM Plumbing wanted $450 to do a maintenance check-up, which is absurd. They installed the system 7 years ago and did a great job with that, but an annual check-up should not cost that much (they also said it would take an hour, which makes me wonder why they are charging so much.)

Talek M.

Installed equipment worked for a few months. Repeated warranty calls failed to diagnose issues. Cancelled appointments or simply no-show. Technician didn't understand the equipment they sold, repeatedly found unrelated problems - always another excuse. Could hear supervisor on the phone telling tech to make excuses and blame something else in the house. They are professional and reliable for small repairs but never buy serious equipment from them.

Jay S.

So I called Magnolia up today and I talked to a lady and I was even will to give them a shot to give me an estimate for heat pump replacement and she said we don't service northern Va. and I said well you should update you service areas because it specifically says sterling Virginia on there website not a third party website. She also couldn't even tell what manufactures they offer a tech can tell you that she said all I can tell you is we sell a lot of different bands just the kind of person that should be answering your either she is not good at her job or the company should have a little cheat she to say what brands they offer or the best option train the person that answer the phone basic info they should know working in this industry.