Magnolia Plumbing Heating & Cooling

S C.

Technician Saeid Fotouri provided great service fixing our AC. He was skillful and helpful.

Paula M.

Fabulous experience with Magnolia. From their administrative staff to their dispatchers, to their technical reps and installers - every one of them was professional, informative, and responsive. My PTAC AC unit pooped out on me. They sent a tech out the next afternoon who told me the compressor was dead and i needed a new unit. The tech installer found a new replacement unit for me that same afternoon, and they installed it the next day. The price of the unit was comparable to what my neighbors have paid and it included removal and disposal of the old unit and installation of the new one. Magnolia also services my condo's drainage system and they've come out in rain or shine during all weather conditions to get the jobs done. I highly recommend Magnolia!

Rachel C.

I've always had good experiences with Magnolia, but this is my first time reviewing them. Over the years they've helped us with a water heater issue, replaced a kitchen faucet and fixed a toilet. We have a smaller condo so I can't speak to big jobs, but for smaller jobs they've always been amazing. I feel like they're upfront about their pricing and timing, can always seem to get us on their schedule in a timely manner, and are professional and kind when they visit, walking us through all of our options. They are a little pricier than some of their competitors, but honestly for the peace of mind we feel like it's worth it.

Ben H.

We've been in our home a few years and Magnolia is now our go to for anything related to plumbing or HVAC. From ""simple"" drain snaking to water heater replacement, their service has been outstanding. Easy and quick communication to friendly and helpful service technicians I recommend them to all my friends.

David R.

Good people, lousy experience. I hired Magnolia to replace my rooftop package A/C with a heat pump. On the appointed day, they tore the old unit out, lowered it with a crane, removed the cardboard from the new unit...and realized it wouldn't fit. So I was left without A/C for several weeks as it started to get hot, and they hardly communicated with me. So I walked away from them. I give them two stars---I'll reserve one star for outright criminality, etc. I talked to several people at the company and they all seemed to be trying hard, but the bottom line is that the company blew it.

In retrospect, there were warning signs. I had to argue with my rep to persuade him to take me seriously when I said the old thermostat wire only had 3 strands, which would not be enough to support a modern thermostat running a heat pump. When he realized I was right, he apologized and offered me the 10-year warranty for free. That was honorable, but the proposal listed this as a ""$380/year value."" What it really meant is that I would have to *pay* $380/year for their gold service plan in order to keep the ""free"" labor warranty in effect: an extra $4000 over 10 years, which looks steep to me for annual service. And it took me several weeks to sign on the dotted line, during which time the rep reminded me more than once that the unit was back-ordered with a ~6-week lead time...and then after I signed the company said they could install in 2 weeks.

After the debacle, I learned about a higher-efficiency Bosch unit, so I asked if they could install that instead. The first response was no because they needed to match the dimensions of the old one as well as possible. I pointed out that it had nearly identical dimensions to the Carrier they were favoring. So then the story changed to the Bosch being too expensive. We could have negotiated price at that point, but communication was not forthcoming. The next I heard from the company was, a week later, when they called to tell me it would be a cumulative 3 weeks before they could a install new unit--what new unit they still hadn't consulted me on.

I felt vulnerable because our contract largely immunized them from liability: in a dispute, I'd pay their legal costs, and liability was limited to the contract amount. Since they were in egregious violation of the contract--they'd never installed the promised unit and left my family without cooling for weeks--I walked.

Sophia P.

I called because my main sewer line was clogged, first problem started when I talked to customer service. They quoted after hours prices even before it was after hours. The technician arrives in a timely manner, listened intently to my problem and concerns. Then he solved the problem and gave me suggestions on how I could get to the reason that I continuously have problem with my sewer line clogging up once a month. A camera view of my sewer line was the possible way to finally find out what keeps causing the backup, something they offer their customers for free a service job. It 's really a problem with offering a service that you can't deliver, customers like me have a right to be unhappy because you have not done what you said you would do and wasted my time four times rescheduling an appointment, only to call me to say other more important jobs caused the technicians inability to complete one simple task at my home.

Lisa H.

Shout out to Magnolia plumber Paris Green, who provided first-rate service for my clogged kitchen sink. Prompt, efficient, knowledgeable, careful, took the time to answer my questions and give good advice.

Warren H.

Called them to replace a kitchen sink faucet. I bought the faucet at Home Depot. They scheduled an appointment & called the next day & cancelled. They rescheduled the following day & showed up 2 hours late! While the office quoted a $75 fee, the plumber quoted a $661 fee! Seems to me like a classic Bait & Switch! Please try any other plumber!

Mireille S.

Magnolia is a dishonest company to avoid by all means!

Before winter I called them since the heating unit was not working in the basement. Their technician came over and told me that I need a new valve for the radiator. $ 450 and he installed a new valve. He sold me a ""gold plan"" for $ 240 that quote on paper says: ""Magnolia Plumbing Inc will warrant all labor performed and parts supplied for a period of one year"".

For the first time I turned on the heat in the basement mid-December when it got cold - I turned the thermostat to 60 then to 70 then 80 - but nothing. New valve but no heating. I called Magnolia again and they send a technician.

After scratching his head for a while he told me that I need a new - VALVE !
If it would have been for a long time ago I would have probably never remembered, but this was only a few months ago that they put on a new valve on the radiator that was never used since installed. I showed him the receipt for the valve.

Surprised, the technician started flapping through his notes and confirmed to me that indeed the valve was changed. He went back to the basement for another session of scratching his head and after a few minutes -- full blast heat spread in the basement. ""$ 109 for the diagnosis"" he asked for. What about my ""gold - platinum - honorary Magnolia plan"" that you sold me just a few months ago for one year with warranty over parts and labor? ""It does not cover the diagnostic"" - he replied. ""After you sir"" I told him and showed him the way to the door. In the meantime - the basement heat goes to 90F and above - full blast heat with a smell of burn in the air and no way to put the heat down with the thermostat. I turned off the thermostat completely and the basement was still boiling like an inferno. I called Magnolia - ""Huston we have a problem"" - ""no problem"" the lady told me -- ""$ 109 for the diagnosis when we come back"".

Sometimes you have to cut your losses where you can. I called a new company ""Cohen Last minute Service"" - 10PM at night and the owner Nicholas replied. He booked me for his first service in the morning. You get the owner of the company knocking at your door. Not a clueless technician.
He was devastated from my story - ""people are taking advantage of my mother like this all the time"" -- he told me.

He checked the unit in the basement: First finding - the old valve that was replaced by Magnolia and was left on the unit had no problem whatsoever - a perfectly operating valve (!) Second finding: the unit was blasting full heat because the incompetent Magnolia technician just activated the button on the valve that bypass the thermostat and left it like this without telling me. Obviously, the culprit was the wiring of the thermostat. Mr. Cohen, so honest, and so kind refused even to charge me for his time and for his help.

Some people are really saving this world with their kindness and honesty for the the rest of it.

Now if you read this story and you still call Magnolia - you probably deserve them :-)

Warren H.

Had them come out for a diagnostic. Scheduled service which seemed pricey. Called around and confirmed. Called to cancel and they tried to argue cancellation fees which were a lie and when I called them out on it they immediately backed down.