Magic Electric, Plumbing, Heating + Air

David C.

I gave this company a great review the first time, even though their business practices were questionable, because their tech work was impressive. But now that it's happened a second time, I can't overlook it anymore.

Be cautious when scheduling them for an estimate. Nowhere do they mention a charge upfront, but once the technician wraps up, they casually ask, ""Did you know there's a dispatch fee?"" That kind of question makes it clear that even the techs are uncomfortable with the tactic.

The first time, there was no mention of a fee until after I signed the work order--suddenly, a $45 charge appeared for the estimate. When I called to complain, they brushed it off as a ""mistake."" This time, they failed to mention it again but still charged a $50 dispatch fee.

My positive review no longer stands, and I won't be using their services again. I'm not necessarily against estimate fees--but only when they're disclosed upfront. The way they handle it feels intentionally deceptive, and that's a dealbreaker for me.
Sadly, they hire well but management needs to learn from the employees as they truly suck.
My guess is that the owners came from the used car sales industry.

Dana H.

Plumbers/HVAC/ELectrical are wonderful. Ladies on the phones: not so much - at least on this day: very snarky. Again: Plumbers/HVAC/Electrical Techs GREAT - 10 STARS for them!

Creighton Lau ..

Did my annual fall cleaning pre winter. The technician forgot to change the hvac filters. I called the office and let them know. However they never responded.

Olivia Y.

They came out next day. No issue with setting up an appointment. But how does changing a shower arm and a shower head cost $350? I had to say no.

There was nothing wrong with the arm or shower head. They were held together tightly that my tools wouldn't do. I was expecting more like $75 easy fix for them. Woah $350?

The saving grace was that coming out fee was waived as first time customers.

Jodi M. R.

Grant was here to diagnose why air was not blowing out of several vents in our home. He quickly realized the problem, fixed it, checked all the vents, took a look at our AC unit, killed a swarm of wasps, made suggestions on how to keep our home cooler/assist the AC function. Grant was very professional, kind, personable and considerate of our home!

Rachel L.

Was told I had an appointment no one called or showed up. Very disappointing to have this occur.

Joe L.

Ty was right on time and polite while very professional from the get go. While evaluating issues that we were having with our water heater, he encouraged questions. Many techs will have an almost pre-planned script, Ty listened to my issues and questions before providing what I felt were answers based on years of experience.
Ty explained in lay terms why we needed a new water heater and offered ideas for additional work I wanted with our water main shut off valve accessibly.
He installed our new water heater without rushing and explained his processes as he went about his work.
He ended up saving us money on that shut off valve by configuring the access floor hatch so piping reconfiguration wasn't necessary.
We've had such satisfactory service when using Magic that we joined the Perfect Care Club. We'll be requesting Ty for our future service needs.

Sheri K.

I called Magic because I had lost power to the front room and part of my kitchen and none of the things I knew to check were solving the problem. They scheduled a visit for me for the next day and had Cameron come out. Scheduling was easy, they sent me a picture and a bio of who was coming, and called letting me know they were on the way. Cameron let me know what the charges to figure out the issue would be and then asked me a few questions, tested a few things and figured out what my issue was very quickly. He replaced an outlet and a light switch that were old and fragile that shorted had caused the issue. He was very professional, and kind and answered all my questions in detail explaining what had happened. I would highly recommend Magic!

Edward ..

Driver of a magic van was reckless and almost hit my vehicle while cutting me off when I was in the center lane. Not a very good representative for the company and I won't be using them ever.

Barbara W.

Love Anthony, he helped me solve my leaky plumbing issues quickly. Very professional and good at explaining details so I could understand what caused the problems
And prevent future recurrent. Great job!!