Maffei Services

Diane P.

We had two leaking outdoor faucets replaced. One would expect to pay $200 to $300. The parts cost $50 each wholesale. The person was here for 1 hour. After he was done, my husband noted that the faucet was still dripping. The person went back and fixed it. In the end, it cost us $860. My husband paid the bill and never told me because he was too embarrassed to mention it to me. I feel that we were ripped off. We were planning on having a new furnace installed but have decided to go elsewhere after reading these reviews online and our own personal experience.

Linda K.

What a scam these guys have going and shame on me for not reading the reviews ahead of time. Fortunately I am only out $49, the cost for them to show up and for me to tell them to leave!

They quoted $524 to just install a toilet and $604 to install a dishwasher! Who in their right mind would pay these prices!!! I think they must just drive a round all day picking up $49 checks!

Suzanne H.

This company had good customer service and the service tech, Aaron, was friendly and respectful, cleaned up nicely. Now for the negative, I forwarded the invoice to a friend who is a plumber in another part of the state and he told me I was horribly overcharged, his words exactly - ""robbed"". He said by at least 30% which was $500. The tech shows you the charges on an ipad and you really don't get an idea of what charge is for which service.

Nancy B.

I wish I read the reviews before I called. It would have saved me a headache from a $5,000 quote about a problem that later turned out to just be a dirty filter. On Dec. 23rd, Jeremy, a serviceman, from Maffei came to my house to fix my furnace that was working intermittently. He removed the panel and after looking at it for 5 seconds announced, ""This is a problem. This is a big problem."" He pointed out a couple of rusty spots, said my condenser wasn't working and threw around some jargon. Then he explained to me that he could send someone back to run a diagnostic, but because my problem was so was so big that I would be better off getting a new furnace.

He ran back to his truck to get a quote from his boss. In the meantime, I held down the button that is normally depressed by the doors and the furnace turned on. When Jeremy returned from the truck, he made sure I was still thinking about a new furnace and not a diagnostic before he handed me the estimate. The cheapest furnace that he quoted me would be $5,278. (Later I found it on the internet for $1975 plus $200 for shipping.) Then gave me a hard sales push. (To see the quote, click on my profile picture.) When I told him that I got the furnace to work while he was in the truck, he started to diagnose new problems.

I sent Jeremy on his way. I called a more reputable company. The serviceman told me if your heater was working intermittently, that it could only be one problem, your filter.(Jeremy never even checked the filter.)He said if I couldn't change it myself, he would stop and do it on his way home, but I could call him either way.

Sure enough, I changed the filter and it worked like a charm. I watched a quick youtube video on how to fix the condenser. I wiggled the flapper, jiggled the hose and it went ON, for free. No need to pay Maffei's $348 replacement cost or their $111 drain line clear fee.

When I called Maffei's office, the man on the phone was respectful but would not refund my money. His explanation for the lack of refund was...""we came to you house!"" Yes, they did come to my house, and yes, they stole $50 from me. Save yourself a headache and the 50 bucks. Call a reputable company who will give you sound advice.

B R.

Came out to our home quickly (others quoted 2 week wait times) and fixed our AC on the spot. Courteous and efficient service. Definitely will call them again.

M S.

I used Maffei a few years ago and had an positive experience, so when I wanted a new kitchen faucet installed I thought it would be fine. I could not have been more wrong! I never realized how many issues one faucet could cause. The water did not reach the drain which caused it to splash everywhere whenever I turned it on. The hot water was suddenly very cloudy and the calibration of the hot/cold flow was off. Washing just one dish would soak all the surrounding countertops. I was wasting a roll of paper towels a day. Maffei came out several times to ""try"" and solve the problem to no avail. The gentleman on the phone basically said I was making it up and implied that it was somehow my fault and I was costing them too much money. Their final solution was to turn the water pressure down so low that it took forever to even wash my hands. I voiced my concerns that not enough water was causing my garbage disposal to make strange noises and of course I was shot down. When my garbage disposal started leaking the other day I knew better than to call Maffei. I ended up calling another plumber who replaced the faucet and garbage disposal. What a complete hassle and waste of my time and money! I basically paid hundreds of dollars for nothing. Anyone looking for a plumber should look elsewhere.

Kimberly M.

Horrible customer service and over priced! I had a water heater replaced a year ago, 6 months after that I received a called to set up an appointment for it to be inspected. After several attempts to set up this appointment and finally making the appointment, they were a no show. I called to set up another appointment. Dave told me he would get back to me the following week to set up another appointment. He never set up the appointment, but left me a message the next week to tell me they came by with an inspector and I wasn't home. My water heater still hasn't been inspected!
I set up an appointment last week for today at 12:30 to fix my air conditioner. As I was on my way out the door at 9:00am and I received a call they were on their way over. I had to rearrange my morning. 2 hours later I was told there maybe a leak in the duct work, but he wasn't sure. I was given a card to call another company. After wasting my time and rearranging my day my air conditioner is not fixed and they aren't really sure what is wrong with it. The technician left my basement door wide open, which I didn't realize until much later in the day. The customer service is horrible and the services are extremely expensive.

Natalie J.

I was very happy with my service experience. I had an incident over the weekend and someone was in my home within a short period of time which was much appreciated. you always worry when something in your home isn't right so having a professional come so quickly on a Sunday is so important. The next day I was a high priority and they came right back and they not only fixed my issue but went above and beyond by adding some valve tags throughout my mechanical room to allow me to better understand where everything is for future reference. Ken was very attentive to every detail and we are very pleased to have Maffei as our service provider.

Caleb N.

We had a leak in our kitchen sink and we were worried about it so he called them because they were down the street and we wanted to support local business. We were in a tough spot and didn't have many options. With no other option we went with them and here is how much it cost.



They came to fix a leaky kitchen sink. They replaced 3 shutoff valves under our sink and put in a new faucet that we provided.

-Install of faucet $373 (we bought it and gave it to them to install)

- replaced 2 shutoff valves $397

- replaced 1 main shutoff valve $99

-service charge $49

Total $918 for 2-3 hours of their time. Work was good. Would not do it again because it seems like we were taken advantage of. It's our fault for paying it because they gave us a quote and we went with it because we were in a tough spot. Life lesson learned.

Bree M.

Called this place because they were 24 hours. They were going to charge us $50 for coming out plus $300 just for a service on our hvac system. While the guy was writing a quote I called another place down the street the same service was $130, total! I was beside myself. Not to mention the tech that came out could not have been older than 17, came in with no tools, and asked us how to turn the unit on. Needless to say we thanked him for coming out and called another company. All the work done for $130, and this guy came with some tools! Buyer beware!