Maeser Master Services

Jennifer B.

Thanks so much for the quick response of Maeser when our hot water heater ""exploded"" (due to a poor diy install job by previous homeowner).

They sent Justin out to meet with our son and he got to work immediately and not only replaced the water heater in a few hours, but also hooked us up with a reputable restoration company for all the damage the water has called.

I definitely recommend them. We signed up for their yearly subscription to not only receive discounts, but to keep our other utilities maintained.

David B.

Expensive, but pleasant plumbers who did a good job.
They explained everything they were doing and i appreciated that.
Very expensive though.

Shane W.

We were five star monthly members with Maeser for several years. We canceled recently after a terrible experience with the company. John Day with Maeser along with another gentleman came to do our 6 month Heating/Air inspection and when they were finished he went through a list of things he noticed including telling me that the last guy who came six months ago didn't put all the screws back in our unit upstairs. He went through everything and told us the outdoor coils on both units very extremely dirty and covered in hair as well as the heat pump and needed to be cleaned. He said it would cost $106 for each unit, so $212 for both. I told him that we had a lot of expenses currently but we would do the worst one right now as he made it seem like it was a huge concern. Before they do anything we had to pay the $106, after paying my wife and I noticed John and the other guy go outside plug a water hose into our faucet and John simply sprays the outside of the unit with a water hose for 5 minutes and then he does the other one for 5 minutes, 10 minutes labor to spray a water hose while the other guy stood and watched. When hearing they would clean the unit we thought that they would actually clean the unit as we have a water hose right by the unit which we could have sprayed it down ourselves. As I can imagine no one would ever pay $106 for someone to a spray water hose for 5 minutes per unit. So, they are charging $106 to spray a unit with a water hose for 5 minutes nothing else, no actual cleaning. After the ten minutes of spraying a water hose, John has the nerve to come in and say it's still not totally clean but better than it was. I felt I had just be conned, so I proceeded to call Maeser thinking this was a mistake no way they charge $106 to a ""priority member"" to spray a unit with a water hose for 5 minutes. I called once and dispatch never called me, so I called again and no one called and the third time I spoke with someone and told him what happened and what I was charged to which he replied, ""wow."" The third guy I spoke with emailed customer service to give me a call. After over a day someone finally called me back and I told him we were members and the experience I had and what I was charged, he did nothing but just said that's what we charge for that service and the price was ""fair"" and justified. I was shocked and immediately called back to cancel my membership. After I did this I received a call from Scott Bowles who said they'd refund the $106 and then he said ""we'd agree to do business with other people."" I never once received an apology for the experience and being in customer relations myself, I can honestly say this is one of the worst customer service experiences I have ever received.

Yurisney S.

The most expensive service I have ever paid for... with the lowest quality.
I had the heating and air conditioning installed on 02/06/2020. $5710.54 , ""The house is only 1240 square feet.""
In 2021 in the middle of winter the heating broke down... more than a week to repair it.
Today, 12/09/2022, in the middle of summer, the compressor broke down... in any case, it was difficult to lower the temperature by 1 degree, and not because of any obstruction, the filter is changed once a month.
They charged me $99 just for telling me that the compressor doesn't work and that I have to wait a month for the new one.... and on top of that I have to pay another $1200 to install it... more than $7000 for a piece of equipment that it doesn't stop breaking..... and all that supposedly giving its best offers to the client.... Ridiculous !!!!
Don't waste your time and money with this company, I searched the internet and the whole kit cost around $2000
that means that for this service I would have preferred to buy all the necessary equipment and learn to do the job.... and I bet it would have been better than this disaster.... I would have kept the knowledge and the tools.
I'm going to upload the photos so you can judge for yourselves... I don't know what they did but when they installed the heating the floor in that area of ??the house lowered a little... they didn't change the cables that go to the thermostat or the compressor , they left the 220VAC disconnect cover open... the box that LG&E installed disconnected and the cables on the ground.
I think that with more than $3000 profit they could have done something better or at least take responsibility for the bad job they did.


El servicio más caro que he pagado.. con la menor calidad.
Me instalaron la calefaccion y el aire acondicionado en el 06/02/2020. $5710.54 , ""La casa solo tiene 1240 pies cuadrados"".
En 2021 en medio del invierno la calefaccion se descompuso... mas de una semana para repararla.
Hoy 09/12/2022 en medio del verano se descompuso el compresor..... de cualquier manera le costaba para bajar 1 grado de temperatura, y no por alguna obstruccion el filtro se cambia 1 vez al mes.
Me cobraron $99 solo por decirme que el compresor no sirve y que tengo que esperar un mes por el nuevo...... y ademas tengo que pagar otros $1200 para instalarlo....... mas de $7000 por un equipo que no para de romperse..... y todo eso supuestamente dando sus mejores ofertas al cliente.... Ridiculo !!!!
No gasten su tiempo y dinero con esta compañia, yo busque en internet y el equipo completo cuesta alrededor de $2000
eso quiere decir que por este servivio yo hubiera preferido comprar todo el equipo necesario y aprender hacer el trabajo.... y apuesto que hubiera sido mejor que este desastre....... me quedaria con el conocimiento y las herramientas.
Voy a subir las fotos para jusguen por ustedes mismos... no se lo que hicieron pero cuando instalaron la calefaccion el piso en esa area de la casa bajo un poco ..... no cambiaron los cables que van al termostato o al compresor , dejaron la cubierta de desconectivo 220VAC abierto...... la caja que instalo LG&E desconectada y los cables en la tierra.
Yo pienso que con mas de $3000 de ganancia podian haber hecho algo mejor o por lo menos hacerse responsables del mal trabajo que hicieron.

Heather A.

I hired Maeser to replace my furnace and heat pump 7/2022 which was not installed improperly resulting in major water damage in my attic. Their refusal to come out and deal with problem promptly turned into a black mold problem. They also didn't pull any permits. Ameristar came out, but didn't remove ALL the mold. As of today, I am STILL trying to get my furnace working and get the damage resolved. Please reconsider before your life is turned upset down and your property destroyed by unqualified technicians

Peter F.

What I love about Maeser is that they don't charge just for coming out--if they can't discern the source of a problem and a course of action, they don't charge for the visit/consultation. Recently, William came out because I had stained ceiling tiles under a bathroom. He was very courteous and did a thorough check on the bathroom and the basement, but found no water currently, said the damage was probably the result of a toilet overflowing. There was no charge for the check, even though he traveled to and from the house and spent close to half an hour on his diagnosis.

Wanda S.

They were very rude, cursing every other sentence. Unorganized, messy, careless. I would've been happier with their competitors instead. First and last time with them. Reeked of marajuana upon arrival as well as returning from meal breaks. Highly DO NOT RECOMMEND

David H.

Had a water pump go out and needed someone fast. Called at 4pm, there by 8am next day. Couldn't have gotten better service, communication, and quality. Job well done. Thank you.

Nancy S.

Actually they don't deserve one star! It used to be one of the best companies in Louisville, but since about 2018 it really started going down hill. They installed our hvac complete unit in 2014, everything was great. But over the years they didn't stand behind their work, a very expensive humidifier on furnance quit working, they said it wasn't a good one, and to buy a new one! Their maintainance plan is to LOOK NOT TOUCH. What, after paying all year for the plan, it was going to cost me $100 to clean outside unit. Through the guy out of the house, called his manager and come to find out the company has been sold a couple of times just recently. They are pitiful now!!!!!!

Cherie G.

They are contracted to do Home Depot installations of water heaters. I was interested in a 40 gallon tall gas water heater Rheem 9 yr tank which would replace same size as my current 1st floor water heater that has died. They told me it would be over $1800 and they were downgrading to the 6 yr (didn't tell me, I had to ask). The 6 yr is $519 from Home Depot. I asked what they would charge for the install of the 9yr which is $579 and the quote was over $2100. Even though same size and everything. Total scam!!!