Maeser Master Services

Emily C.

Update: Rick came to our house for our annual inspection. Very professional as always. I believe he started recently with Maeser (was here a month or so ago with another staff member when we had an issue).

-----

Consistently impressed by Maeser's work and customer service. We noticed our AC unit wasn't working properly, called Maeser, and they sent someone out within less than an hour. John S was very polite, knowledgeable, and thorough in explaining what the issue was. He provided several options for what action I could take today. He was accompanied by a new team member, Rick, who was also very polite, knowledgeable and helpful in identifying the problem and resolving it. Five star service from both of these team members!

We have been Maeser customers for about a year; calling them for a second opinion on an issue we had last summer (at the recommendation of a family member). They were so much more polite, professional and honest than the other company we were dealing with through our home warranty. We recommend them any time we learn that a friend or family member is having an HVAC issue.

Marla M.

Tom Jones to the rescue yet once again!! The units on one side of our very old condominium building recently experienced an issue with water backing up in the kitchen sinks. As always, I phoned Maeser Plumbing and was delighted to hear that our favorite technician was available. (We had to wait a few days for him, but we're always willing to do so.). Tom came out with his assistant Addison, and together they diagnosed and addressed the problem within a few hours. I'd like to mention that this involved repeated trips up and down three flights of steps which didn't seem to phase either of them. Once again, Tom took the time to explain what he suspected the issue was beforehand and then explained his findings once he evaluated the situation. He even offered recommendations to reduce the chances of having a repeat of the problem. (I got the impression that this was both for my benefit as well as for Addison's who I believe is in training.) Both Tom and Addison were very conscientious about wearing shoe coverings when entering the residences and made certain to check with me before leaving to ensure satisfaction with their work. Thank you again Tom and Addison.
Just FYI, I am moving out of the condo building soon and plan to contact Maeser (requesting Tom of course) if I find myself in need of plumbing services.

Kirk M.

Extremely disappointed with what I thought was a reputable company. I paid $164 to get a diagnosis and an estimate of $1,322 to repair my A/C. The service tech quoted me $865 for 3 pounds of refrigerant and some $350 for two capacitors. You can buy the capacitor online for $15 and refrigerant is $100 per pound.
He did a poor job of explaining the problem, then admitted he made some assumptions about the repairs, which really means he was guessing. If you are quoting $1,300 for a routine repair, then there should be no guessing.
I called another company and they repaired the unit for $268 which included the service call, labor, capacitor and one pound of refrigerant.
I feel like Maeser was trying to pull a fast one on a hot and humid day. I can't see calling them again.

Michele P.

Although service conducted was handled through my landlord; and when the technician came, my husband spoke to him as I was at work, I am disappointed with Maeser. They were called to handle our condo's hvac unit. The technician told my husband it was a bad condenser and supposedly fixed the problem. One would think that they would ensure that there were no freon leaks as well as that, and that the freon was fully loaded and charged. Well...6-8 weeks later, on the hottest day in Louisville, here I sit in an 85F condo. With NO Air! I called Maeser; and was told...""Sorry, no one can come out without your landlord's permission."" To that, I came back with: ""If your technician had done the job properly the first time, we wouldn't be having this conversation!""
Day 3 w/o air update: Maeser reportedly told my landlord they would have someone out yesterday night...at 12:45pm on Sunday, I'm still waiting.

Michael M.

Rusty was great. He was very polite and did a great job communicating the problems and explaining my options. Continues our streak of great service from Maeser.

Steve L.

I called Maeser to repair a supply line valve to my washing machine that would not turn off. Only 1 valve needed replacing, but Steve gave me a price on replacing both the hot and cold valves. I was selling my home, and he said it would look better to replace both valves. He quickly made the repairs, wrapped up the job, and got ready to leave. I looked at the hot valve, and noticed it was seeping water. I caught Steve as he was pulling out of the driveway, and asked him to come back in and check it out. After installing the new hot water valve, the old fitting had developed a crack. Steve fixed the issue at no extra charge. I will definitely do business with Maeser again.

Michael E.

Great service. Very reasonably priced. Tech was super, explained everything with failure and repair. Definitely will use again and refer to friends.

Michele J.

The morning after Christmas, we were greeted with a nasty sewer backup in our laundry room. From the minute I reached out to Janet at 9:15 AM, I knew we were going to be okay. She was so helpful and friendly and advised she would reach out to a service team ASAP. Within 30 minutes, we had received a call that help was on the way! Within 45 minutes from the initial call for help, we had a service team at our house. Steve and Jesse were quick to assess the situation and jumped right into action. They updated us along the way, as to what they were seeing and what next steps should be. The diagnosed the problem, implemented a repair/fix and we were good to go! Maeser is the epitome of professional every step of the way!

Rachel A.

We were so happy to find a plumbing company whose staff is both competent and personable. We have had work done recently on two houses and also referred them to a family member for work there. Everything went smoothly from the phone conversations to the completed jobs. The office staff is friendly and helpful and the technicians were thorough and informative. The prices were reasonable and we have already agreed to their maintenance contract for our HVAC and plumbing which is priced less than we were paying for HVAC alone. It's all good!

Jason L.

Lee did a great job identifying where my leak originated which took about 20-30 minutes. His professionalism and dedication to helping get this issue addressed was all you would ask for from a seasoned plumber. Once the leak was identified it took only minutes to fix it. I'd certainly recommend Lee and/or Maeser for your plumbing problems.