Maddox Plumbing

Gil G.

A mixed review, but generally beware. Carlos came for multiple problems and for the most part did an excellent job. However, a fix he made for a pipe in the bathroom under some removed tiles leaked. I called James and they assured me on the phone if the problem was with their work the fix would be free. [Later, Carlos said that didn't come from James, but, you know, when you talk to whoever answers the phone, you figure they speak for the company and an extra $75 is NOT free] It was their work, and they didn't charge me for the fix. That was the good news. Here's the bad: they wanted to charge me $75 for the trip even to fix their screw up, because I am ""out of town"". I am 6 miles past the city line, and though $75 is ridiculous to charge for that, I paid it the first time, but to come back and fix their own mistake? When I argued that is seriously bad, Carlos at first argued I was further away than places they charge like Pojoaque {we are MUCH closer to both the city line and James' office than Pojoaque]. Carlos eventually relented on the trip charge, but while claiming the trip charge was for his lost time making the trip, he stood there and wanted to keep arguing, losing more of his ""valuable"" time, rather than just take my thanks for fixing the screwup and leaving. So all in all, most of the work was good, they came back, but be prepared to be charged extras and be charged for their ""free warranty"" work.

Jim G.

Needed installation of two faucet sets on existing sinks. Easy to schedule service in one business day. Carlos on-time, capable, efficient. Explained service needed and charges. Will use again.

Nancy D.

Overcharged for 15 minute service, which didn't resolve issue. Deceiving in pricing of product. Product tried ranges from $9.00-$14.00 claimed the cost was $80.
It was that deceit that caused me to write this review.
Two hours at $160 an hour for a trip charge that is 20 minutes, at best from their office.
Dissatisfied and disappointed, felt taken advantage of.
Be cautious if you give them a try.

Barbara B.

I requested a service visit to start my boiler at a commercial business that opens at 10:30 AM. I said that staff could be there a bit earlier. The technician was in such a hurry that he didn't wait for the store to open. Hate to think what he would have done with the boiler, being so rushed. I think the office person and staff think that time efficiency is more important than customer service.

Michael S.

Carlos was technician. Very pleasant and professional individual. Unfortunately I was quoted $2,500 - $3,500 and the bill came to $4,700. I was mislead and upon questioning and asking for a detail of the bill I was told they don't provide. It is on me to have not insisted on receiving a signed detail estimate......but I strongly suggest steering clear of James Plumbing.

Dow W.

Critical: Professionalism, Value
Carlos was my technician. Totally capable guy. I liked him. Labor at $160 per hour is fine by me. However, James plumbing and heating charged me $300 for two Supco 90340 General Purpose Switching Relays. These relays cost $12.10 per on Amazon or $12.50 per at Supplyhouse.com. I think we can all agree that charging $150 for an item that cost the plumber $15 at most is unfair trade practice (the real irony is that I paid $160 per hour for him to supposedly go pick them up at a local plumbing store, so they really cost $460 vs the $30 they are worth). Sad, because Carlos is a solid guy. So watch out. Of course no disclosure of what these parts were going to cost until installed. I have had them done before and knew they were not significant cost items. Had no idea until I finally got to see the bill that this was going to essentially be theft. Has to be an honest plumber in Santa Fe somewhere. Keep looking.

Bryan R.

Professional scammer.

James plumbing wanted 1200$ for determining the problem. Then they wanted another $1500 to fix it. Asked them to leave.

Next plumber opened the problem unit and charged me $ 350 to determine and repair problem.

0 out of 5 stars for james plumbing if yelp allowed it.

Save ur time money and aggravation. Hire an actual profession plumber.

Grace G.

The issues started with the front desk getting the phone number wrong so that we couldn't be contacted. They told us a different price than what was charged. They included a driving time in her service time which nearly doubled the hourly rate. The plumber who showed up was very rude and unprofessional. He kept interrupting and left without giving us a receipt. He said to my mom that because she's a lady she doesn't know certain stuff. 0/10. Overall it was nearly 500 dollars to turn on and ""clean"" a swamp cooler. Do yourself a favor and find people who won't rip you off.

Catherine H.

I needed regular maintenance on two evaporative coolers and a kitchen faucet repair. Carlos, with James Plumbing & Heating did the job very well. He is friendly and efficient. AND he explained things to me in a way I could understand! I've already got Carlos with JPH on my calendar to winterize the coolers in the fall. Great to find good service with a friendly attitude! Thanks, Carlos!

Dinh N.

James Plumbing & Heating will find a way to charge you the maximum they can. Avoid this company. Check their BBB rating. We should have gone into the BBB review before selecting this company. We paid a huge bill for our mistake.