Mad Pipers Plumbing

Jared F.

I hired Mad Piper's to install a new tub and 3 piece surround in my main bathroom and had nothing but problems. The first mistake was they recommended, ordered and installed a tub and surround that was to big. They installed a 32 inch deep tub and surround and it clearly needed to be a 30 inch. The one they installed went past my door frame. When I pointed it out they recommended either reframing/moving the door or downsizing to a smaller door. These were not viable or acceptable options. They offered to replace it with a 30 inch but said it would take a month to get it. I was able to track down the exact 30 inch model they recommended at the nearby Lowe's, bought it and with a friend's help got it to my house for them to do the swap. I then had to wait another week or so for them to come back out to fix their mistake. They swapped the tubs and surrounds but didn't install the spout, valve handle or overflow trim which I assumed meant they expected me to install it. I paid them $2,900 and assumed all the trim would be included as part of the install but figured it's not that big a deal and would just do it myself. Several weeks went by and after I got the drywalling and painting done I went to install the tub trim. This is where I ran into another problem/mistake. They plumbed the overflow in a way that required a special trim cover that they didn't supply me. The issue is that since they left me to do all that myself they should've done it so that I can go to any local hardware store and get a part that could work. They did not. I had to call them yet again, explain the situation and was told they don't use standard parts like that but could get me something that would work. I had to wait over a week again for them to get the part and come out to install it. I was skeptical but figured it was better to wait and see than start cutting drywall. Luckily for me the part worked well and looks good, it just should have been installed from the get go so I didn't have to waste more time. On top of all that there's another mistake. They installed a chrome trim piece around the drain. Problem is all my trim is brushed nickel, which the installer should have known since it's clearly on the trim kit box that he got the valve out of. So now I have a single piece of chrome trim that stands out even though everything else is brushed nickel. What made is experience so frustrating is my house was built in the 70's and has only 1 tub/shower. All these mistakes cost me well over a month, which meant an extra month plus of not having a shower and having to drive to a family member's house in Everett to take a shower. That gets old quick, especially when gas is over $5 a gallon. All these mistakes and no one ever reached out and attempted to make things right. I definitely don't feel valued as a customer and regret hiring them. Do yourself a favor and hire a different plumber or you might have to deal the constant mistakes like I did.

Delboy D.

Reconsidered rating due to a misunderstanding as to who would supply the tub. A restructured estimate would be welcome. I will provide the tub.

Jessica R.

We were able to get a next day appointment to get our plastic dishwasher valve changed out for a plastic one. They were on-time, explained everything they needed to do, and finished quickly. They were also courteous and professional, they masked up when asked, and watched that our cats didn't get out. A+++--will hire again!

Jon T.

I have literally never had such a good experience with a plumber in my life. You either get good customer service and bad product, or good product and bad customer service. These guys were stellar at both and I will use no one else as long as I live in the area.

Marcus N.

Our bathtub started to leak. Called Mad Pipers, they came out and immediately diagnosed the problem; bad valves. I replaced the valves and the tub was fixed. Just like that. Very honest and forthright about what needed to be fixed and how much it would cost to fix it.

Mike R.

Beware, they will try and tell you you need more work done then you contracted for. The lead Plummer has a Ipad ready to show you a price then run your card.
if you ask for the part back that they replaced right after they leave it vanishes !
Find someone else!

Ed M.

One of the best customer experiences I've had in general, forget a plumbing company. Professional, courteous, caring, and even a professor! Had a great lesson from them - what other company even cares to explain what they're doing? Very grateful for their transparency and opinions. Never felt rushed or pressured and we really appreciated it.

You'd be ""mad"" not to utilize their services.

Our water heater had stopped working overnight and in a cold shower panic I called. Was able to fortunately get an appointment and they arrived on time (updating me occasionally on the way - really appreciated).

He helped fix the issue, and even took the extra time to explain what went wrong and why it went wrong. Told me my options and gave me an estimate right away w/ nice itemized explanations of each of my options. You can't ask for more from a company. Really grateful all around.

Mark M.

These guys are amazing. Use them for all your plumbing needs. It's nice to know I won't have to look for a reliable extremely fairly priced plumber anymore. AWESOME.

Jason S.

They charged over $800 to replace a couple of water shut off valves under the kitchen sink, which took less than an hour to complete. In the process, they created a problem with the kitchen sink water pressure, which they did not fix. When I called them to get this fixed, they wanted to charge me another $600+ to replace the kitchen faucet. Do not trust these guys, they are a total rip off.

Mary O.

On time, figured out what the problem was, fixed it and put me in touch with a restoration company to help with the water damage. Very professional, knowledgable and explained everything. What more could you want or need?