Mac's Plumbing

Judy F.

Earlier this year I called because one of our toilets was running (we have 3) and I thought that I remembered that one having been repaired by this company earlier. When the technician assessed the toilet he told me that they had not repaired our toilet before. I told him to go ahead and fix it. I had used there services before and was happy. I thought they were very reasonable. Toilet got fixed quickly and I was billed. The bill was HUGE. i couldn't believe that I had given the go ahead without getting an estimate. I assumed (never do that again) that it would be a quick and easy fix (compared to other work that was done) at a reasonable price. I am not a plumber, but I would have/could have done this myself. I send the payment in full with a note stating that I did not feel the price was fair. A few days later I got my check back with a note stating that I should decide what I thought the job was worth. I subtracted a 1/2 hour from the 90 minute charge (he was only there for about 30 minutes) and send the new check with my idea of what was ""fair."" It was still more than I expected to pay, but they have to make a living too. Then a few months later the toilet started leaking again. The contraption they put in was unlike anything I understood or my son understood and I couldn't find any information on YouTube to follow and fix. I emailed Max Plumbing on the website stating that there was a problem and I identified myself as the one who adjusted my payment a few months ago and that I didn't know if they wanted to do business with me... Well, I never heard anything from them and the toilet leaked and got worse as time passed. Finally yesterday I bought a complete set up to replace the set up that was in there. It took me 3 hours to removed and replace the set up they had put in. Now I can see the flapper and replace as/if needed. Soooo the leak is fixed and I am now a certified plumber (in my families eyes). I will not be using this company and wish those who do the very best. Thank you for listening to my story.

John D.

Don't use him for installing a water sub meter. He might be a great plumber, but wants to price gouge you for install. For a $150 water meter and a $50 backflow preventer the bill on phone was $5000 then lowered to $1500-2000 not including all parts when I told him I was an engineer. Then he said I would have to run and draw up the permits he would sign and the city would inspect to elude that a couple visits added cost ( sounds fair: pay for extra time, but not 2k-5k) for yes a simple install of a meter and back flow preventer He stated Hawai'i wants to make it difficult to save money for Submeter charge, but that does not mean he has to price gouge (even thou if there is some of that going on) How about just charging me time, labor, and parts. Honest days work for honest day pay.

Jason S.

These guys had a fair estimate, communicated well, worked very hard, and showed up when they were supposed to. What more could you ask for? Yes, I would call them again, and recommend them to Mom, a close friend, etc.

Cynthia S.

I am dealing with David regarding a mistake one of their plumbers made at my home. I hope it can be resolved equitably...will update as soon as possible. When resolved I hope to be able to rate them again.

Dustin R.

Needed a toilet replaced called them got great advice on procuring the toilet and they installed it the next day. Very responsive, polite, professional. Payment was very quick and easy. Not to mention they did this while I was out of town.

C B.

David and his professional crew, Mike, are knowledgeable and efficient plumbers. They were able to come the same morning after we had an emergency water heater leak. Mahalo Nui Loa for replacing our water heater. We will certainly recommend Mac's plumbing to our friends and neighbors.

Stan S.

I would recommend this company. I had a moaning pipe when flushing the toilet and when I called them, they came out the next day. The service was quick and price was reasonable. I would use this company again.

Kim H.

David and his crew were amazing! I would definitely recommend his services to any Ohana looking for a trustworthy, professional and efficient plumber. They came within an hour of calling and explained exactly what was wrong as well as the process of fixing the broken part weighing out the pros and cons of the situation. Excellent customer service!

Hilton R.

We had some scheduling issues otherwise I would have given them five stars. The work they did to set up for our bathroom re-model, and some work in my workshop, was all excellent work. The plumber was very proficient, explained exactly what he was doing, and everything was cleaned up thoroughly before he left. They will be my first call when I need a plumber in the future.

Mark B.

Waited a week for a bid and when I received it, it avoided any liability for the roof penetration. When I emailed back to have that corrected, I was informed that they got another job last night and no longer could fit me in the schedule... This was a $3,500 job, not a drain clear. Very unprofessional, I would not recommend.