MacLin Plumbing

Kim I.

Third time using MacLin Plumbing. They are the top referral from AHS (Home Warranty Company). I always breath a BIG sigh when the call is routed to MacLin.

Repairs have been the following: 1. No hot water - Shower control valve - fixed on spot with parts from truck (yeah!) 2. Tub diverter spout leaky and stuck (I had to order from Moen) when part arrived they returned and installed ... no double charge. 3. Leaky garbage disposal (big stinky mess) -- REPLACED. ALSO, while Jerry was here, I asked him if he could loosen the bar sink spout ... low flow due to gunk built up. He loosened, then removed, then cleaned, then replaced ... no charge. WHO DOES THAT THESE DAYS!??!!!!

Again, this is my third 5-star experience with MacLin. They are busy, but never outside the appointment window. They also call when they are enroute. I can not thank them enough!

Ron R.

I saw MacLin's response -- turns out when I had another plumber come out to repair he found that the water valve was shut off -- MacLin couldn't even identify the water valve was shut off -- that was the problem -- so instead of MacLin coming out to check when I told them what was wrong - they were rude and refused to recheck their innacurate assessment of the problem -- they act like they know all the answers and for sure they don't - and they lied in their response

Adam B.

My kitchen faucet had come loose, and Jerry came out to take a look at it on short notice and fixed it quickly. He told me the faucet needed to be replaced, and when I got a new one to let him know. The next Monday, it started leaking so I called and Jerry & Matt had it replaced in less than an hour from when I placed the call and charged the amount they said they would charge the previous week.

Edward B.

I called my Home Warranty to come and fix a gas leak at my home. An appt. was made for the following afternoon. The next day, I received a courtesy call that they were ready for me. I've got to say, Jerry is the nicest tech I've met. He sealed the leak and because the gas company had locked my meter, a pressure test was done after the fix. All along the way Jerry was excellent in explaining to me what was going on and had the city inspector here at my home within minutes. ( I got lucky) I am very pleased with the experience and would recommend these guys. I will also let my Home Warranty know what a great job Maclin Plumbing did.

Audrey W.

Very bad experience with this company when they were sent out to honor my home warranty plan. Jerry Maclin misdiagnosed a leak telling me I wasn't turning the taps off well enough! I asked him to use a moisture detector and/or to listen to the wall (where you could clearly hear the leak) but he refused and left my home in less than 10 minutes. I had to pay the home warranty plan $75 for this "service"

Turns out I did indeed have a leak in the wall that later caused damage thanks to Jerry's unwillingness to check it out properly. Because of his ineptitude I now have a much bigger mess.

I called Maclin's to get a refund for the service call and they told me there is nothing they can do because it is more than 90 days later. HOW CONVENIENT for them. They clearly don't care about providing good service.

The guys who did come out to help me from another company were great and told me that they often hear bad things about Maclin from people when they have to go in there afterwards and fix their messes. I would not recommend this company at all!!!!

Just T.

I've had MacLin plumbing come out on a few occasions (once for a serious pipe leak within the foundation and once for a leaky toilet). They have always been very nice and professional and fix it right the first time.

Kathryn M.

I have been using MacLin Plumbing for several years now. They first came to my house, in Christmas 2010. A pipe busted in my laundry room and island. They came in told me the problem, made the smallest holes in my sheet rock and taped it back together. I had babies, and didn't want them reaching into a hole in the wall. Jerry and Matt have been my plumbers since that day. They have repaired bad drain work that my contractor did, when he installed my bathtub. They just replaced my water heater. They have been out three times to fix my kitchen faucet. Jerry just came for the 3rd time. A piece was broken in my faucet he replaced it and didn't charge me. I only paid him for the first visit when he replaced the cartridge. These guys are awesome! They get to me quick, they are very honest, and have down to earth prices. These are the only guys I call to fix my plumbing problems.

Renee M.

I called and requested service of my garbage disposal at 2:30 p.m. today October 11, 2013. I was contacted at 2:53 today and told they could come out today. The plumber was at my house by 4:00 p.m. and installed my new disposal. The plumber was very knowledgeable and very thorough. He cleaned up what little mess there was and we were done. He was very nice also. Thank you MacLin!!

Kendel M.

Jerry was exactly on time- their operator called to tell me he was on his way - and Jerry was able to fix our leak over my lunch break! Did not even have to take any vacation time!

Jennifer M.

This company, which may be just one man and a truck, is the most unprofessional, rude and lazy I have encountered in my 18 years working in the field of construction. Given the number of one star reviews that I encountered after dealing with the owner, I'm not alone in my experience. The owner, James (who will not give you is last name??), came for a service call on my hot water heater. He missed the two hour window allotted, which happens. However, seemed not the least bit concerned or apologetic. He would not properly inspect the issue we were having. He left after three minutes and proved to be insulting and misogynistic in that short time. I happen to be remodeling a structure next to the one with the hot water issue. I had the plumber from that job site come over and take a look first since we had really stinky water. He tried to do a maintenance flush of the system to clean it out and discovered that there was thick sludge in the bottom of the tank so deep the clean out was clogged (a sure sign the corrosion was more than an anode rod). When Maclin Plumbing arrived, he said if the tank is not leaking, there is nothing wrong with it that could not be solved with maintenance. He then asked me to show him the corroded anode rod (it's in the tank). He thought I was some ignorant woman who doesn't know about plumbing and was going to prove it to me. I called him after he left and he was even more insulting on the phone. That kind of arrogance and impoliteness deserves no stars at all.