Mac-Vik Plumbing, Heating, and Electrical

Noah H.

Wow. I've been trying to buy a specific part from them for a week now. The three ppl that work the front office have no clue what's going on and the ""parts"" guy hasn't been there once. Every time I can ""he went home early today"" is all they can muster. Today it's 2:00 and he's gone. Friday it was 1:00 and he left. Thursday he was ""out on a job and will be back In an hour."" He wasn't. Skip them. There are other better options.

Randy D.

I was driving on Interstate 70 eastbound when I was tailgated by a Mac Vik Plumbing and Heating van. The driver then switched lanes and began tailgating the next car further up. This process continued until he was out of my sight. I estimate that the van was less than 3 feet from the bumper of each car it tailgated. I wrote down the number for Mac Vik and called them almost immediately. Heather answered the phone but would not put me through to the manager/owner. So I described the situation to her and she suggested I call the Colorado State Patrol. I asked her to leave a message for the manager/owner and she took my number. The call was not returned. Several days later, I called back to leave another message which was never returned.
I am forced to conclude that the management doesn't care about this incident.
Why am I writing this on Yelp? Because it may be a good indicator of how they manage their business. A business that won't respond to something as simple as reckless driving probably won't be responsive to your complaint either. Just beware.

Susanne R.

Look elsewhere. Unethical pricing. They showed me how much it would cost after the work was done and did not break down any pricing. For a part which can be purchased for under $40, they charged $435. I have been referring them to others and will not ever. The company did not do anything to remedy the over-charge. Do not put yourself in the same boat. Give your business elsewhere. Unethical and taking advantage of people.

Kurt B.

They left the site with standing water not just by the water heater that was being replaced but under carpeting in the basement hallway. And the charge a premium.

One of my coworkers recommended them. I cannot.

Ike N.

I had been a client of Mac-Vik Plumbing a few times in the past and had no issue or problem with them and their work.

This last time I called them to clear a sewer line. A tech came out to clear the main sewer line, but only had 110 feet of snake and my line is longer so he spent 4.5 hours working on it with no success. He came back the next day and had a second person I'd never seen before along to help him. Later, when I received the bill for $2100 and saw I was charged $475. just for the helper and $125 for the snake extension they brought the second day to complete the job, I tried calling the office, the owner. After several attempts to reach the owner by phone to discuss/dispute the charges I finally reached the service manager, who asked that i come into their office in Golden to discuss it. I did so. The sales mgr. at this point, after going back and forth into the boss' office, did finally drop that $475. Charge and also took off an additional amount of $200 or so.

While the sales mgr. finally did work with me to correct my bill, I needless to say, will not be calling this company again and would not recommend them at all. They came to the job day 1 without the proper tools, had to return the next day with the necessary equipment, plus a helper and tried to nickel and dime me with a helper charge $475. and a $125. charge for a snake extension.

Richard A.

The charge rates for Mac Vik services have, within the last month or so,
become double what they were previously. On March 13, 2019 I was charged $530.00 for replacement of a water-heating system zone-valve motor. This charge is more than double the charge of $168.75 for the same service March 8, 2018, and the charge of $174.79 for the same service April 4, 1016. The current charges are way beyond reasonable.

C J.

Hot water heat boiler went down. Called after hours, they called back with in a couple of hours. They were still on a call, and at least I knew the story. Went over the procedures over the phone and figured out what was wrong. It was 7 degrees out side and my house was 41 degrees with no heat. They showed up the next morning with what was needed, fired up the unit, went to get the official parts and were done in a couple of hours. The tech Rick, handled it from start to finish and knows what he is talking about. The trip charge @60 and the tech charge@100 hr might seem high. But not wondering if they are going to show up, and knowing what and how on residential boilers, the money is well spent. The company is under new owners and they also know what they are doing. And my contacts in the plumbing supply business, say they are legit. No regrets.

Mike P.

Rates and trip charges are very reasonable for the area. I would recommend them over Adams and for sure over Applewood. Good response and good customer interaction.

Kristine F.

Recently had this company come out to examine a furnace that wasn't working. The technician said the furnace would need to be replaced. A week later they sent out another tech to give us a bid on a new furnace. He said the furnace DIDN'T need to be replaced, but couldn't explain to us what was wrong with the furnace. He said he'd review the first tech's notes and call us back. Another week has gone by and they've never called me back. When I call them no one will give me any answers, so I STILL have no idea what's wrong with the furnace. Terrible customer service, no answers to our issue; wish I hadn't already paid the bill for the service call.

Cyndy S.

My mom who is elderly lady had a main line cleared out by Macvik plumbing in 40 minutes with no problems. (180.00) My mom has used them for over thirty years. The two men were very respectful and courteous to my mom and I.
They are not open on the weekends so we had received a bogus proposal from another plumbing co. over the weekend saying they could do a main line drain repair with two options 7,500 or 10,000 to the street because they could not get through the main line. We learned a hard lesson to not call another Plumbing co.
We called Macvik on Monday.
We were so happy with Macvik and their staff. We can't thank them enough for being a honest and great company to work with! Give them a try , you won't regret it!!!