Mac 5 Services

Linda P.

Responded to Yelp requested service promptly. Didn't use them merely because another company was enroute

Russ N.

Had a leak in the water line that supplies the toilet. MAC5 made the simple repair in less than 30 minutes and about $5 worth of parts. Charged $825!!!!!!! Crooks is the only fitting description. Numerous horror stories and complaints on BBB and they have been revoked by BBB. Beware of this crooked company.

Wendy ..

Hired Mac 5 Services to replace a chandelier in my loft. They quoted me a price and I signed a contract. They were to return the following day to do the job. An hour before they were to show up, the manager called to tell me they misquoted the job and they were not going to come. I drove 2 hours to meet the contractor for the quote and stayed overnight in Orlando to be here when the work was being completed and they were a no show for the appointment. This was a complete waste of my time. DO NOT HIRE THIS COMPANY! If so, do it at your own risk. They DO NOT honor their quoted prices. (Zero Stars)

Chris H.

They gouged me. I got charged nearly $200 for about 10 minutes of work, using my own wire and materials and all the prep work already done by me. They're pricing structure for the other things they tried to sell me was outlandish. Why? Because the electricians work on commission and vonuses. If you're having an absolute emergency and can't reach anyone else, the work they did was fine. Nothing special, but fine. Otherwise, fine someone better like Kanda Power

Anthony P.

Technicians were professional. electrician, for a 5 min job and charge me $150.00 is unacceptable. Just had total knee replacement. if not I would have done it myself. The plumber wanted to charge $900 for installing a heat recirculating pump and i already had the part. Not even a hour job. top is off charge me another $800 to replace me faucets. smh... I'm not poor but these prices are way to much for simple handy man job. No thanks, i will look elsewhere.

Travis M.

I own a rental property that had a leak under the foundation. I went with Mac 5 because they were able to do address the problem that same week. The repair was actually to re-run all plumbing through the attic. They said it was a 1.5 day job for 2-people, but they book two days just to play it safe. For most of the first day there was only one person. Both people worked day 2. I didn't hear from them until almost 9:30 pm. They called and said I had to drive over, inspect the work (at night), and pay them right then. First, they shouldn't have been in the house working that late and keeping my tenants up. Second, they should have asked if that time was ok. They didn't. Instead, they demanded I pay them. I asked if I could simply inspect and pay the next morning. The worker asked if he could just get the tenant to sign on my behalf, I emphatically said no! He said he wanted to call his boss to get his input, then would call me right back. Within 2 minutes, while I was still waiting for the call back, I got a text from my credit card company. They had charged me $4500 without permission. And the only reason they had my CC number was because I used it for the $100 initial inspection, with no intention of paying with a CC. I don't have a high limit and that charge exceeded it. It went through, but blocked my card all the following weekend. They promised the dry wall cuts would be minimal and implied it would be just around the faucets. Well, there were literally 20 holes all throughout the house, some of the holes were 5 feet wide. The drywall damage was extensive. They even cut into a textured ceiling for no apparent reason. They moved an outside spigot 30 feet away to a different location. In addition to the drywall mess, I had 5 issues that I wanted either addressed or explained. It took 4 days before they would return my call. They finally sent a person out to fix only one items, he didn't even seem aware of the other 4. So, if you want poor workmanship, someone to illegally charge your credit card, and not return your calls, then I highly recommend Mac 5.

Ron T.

Do not use this company. They sent an incompetent technician who started bitching immediately. He didn't do the job I hired them for, and overcharged for it. 3 flushes of the toilet later and it was like he was never there. I ended up having to pay someone else to actually do the job. When I spoke to their 'customer service' and showed her the invoice from the actual plumber, she shined me on with a """"we'll look into it"""". Everything about this using these people was just awful. Save yourself the money and pain, go anywhere else.

Jason R.

Customer service was horrible an not to mention the installation of a water softner that had issues 6 months after. You try to call them an they tell you they cant fix it. I speak to the customer service lady tebi an she hangs up on me when i asked to be connected to the manager. Never calling them again.

Cory H.

Their technician, Mario, came out on Thanksgiving when I had called at least two dozen other electricians with no responses from all. I had lost all 220 power and FPL said it was an inside problem(they were wrong). Mario diagnosed the problem in seconds. He then very patiently gave me options on updating service, but not a hard sell. The bill was high but that is because the company assumed he fixed the problem instead of just diagnosing it. They very quickly refunded, within days, the difference. FPL had to come out the next day and fix what was an underground wiring problem. So, my experience was excellent with both Mario and the company. I hope Christmas goes better.

Shannon H.

The worst experience of my life!!! Do not use them. What a nightmare from beginning to end. Did not finish the job. Didn't care that I was dissatisfied as they were paid in advance. Very disgusted!! They not deserve even 1 star