Mac 5 Services

TK T.

Believe all these horrible reviews and DO NOT use this company. They waive their $39 """"service fee"""" if you have their $99 """"maintenance plan"""" only to hit you with an immediate $225 """"diagnostic fee"""" the minute they come through your door. Once they hit you with the $225 diagnostic fee they inflate their service quotes to absurd amounts just as all these other customer reviews state. Total cons. Example - $350 to replace a simple ceiling fan. Just a fan swap out for $350. No wiring, etc. Just literally swapping out an existing fan $350. Trust their 1 star rating. This company both unprofessional & unethical.

D'Angelo D. G.

Highly don't recommend. They told us a free estimate on electrical services when we called about plumbing services and they went on to try to sell us a bunch of things. Once we said no it must've upset them because how ironic our a/c stopped working. Had another company come out and fixed a/c in 5 min. This company had never put the pieces back in properly so it caused a trip in the circuit. I don't recommend and they are only out for your money and a quick sale. Please don't allow them to do a free check up. Their field techs are not honest about what they are doing to customer homes.

Star M.

Had a slow leak under one toilet, Mac 5 plumber came out and politely tried to upsell on everything! He stated both toilets needed repaired including the insides of them. He told me my main valve was leaking and would probably not shut off in an emergency. Gave me 3 estimates ranging from $1000 to $1700. Asked to have estimate for only the job I was requesting and he quoted me $400. He also told me other companies charge $189 service fee and the only way to recoup that money is to have that company do the work. I had to pay their $39 service fee. Another company repaired the leaking toilet for $275. Based just on my experience, I'm telling you that Mac 5 cannot be trusted! Titusville

Joel B.

Do not use this company I called them to fix a generator, asking time and time they service Champion generators--I was told by several people in the company they do Of course the tech came and had no clue about champion generators -he read the manual with me then told me to call Champion have them walk me through it I was told $39 to come out-I was billed $225 I called and they said they would refund it-instead they charged me a second time Run--don't walk--away from this company

Charles L.

So im a 40 year old disabled vet. Had mac 5 come out for electrical issue the tech was really nice honest guy. Showed me how getting a 2nd whole home surge protector wouldnt add any benefit. I did join the loyalty maintinance program. 2 free ac tune ups a plumbing tune up. Anyway the ac guys come the guy shows me my cold air return isnt enough the builder should have added a 2nd one. He quoted me 308 bucks with the veteran discount. I thought about it thats kinda high but getting on the floor causes me great back pain. So i decided ok go ahead I signed the work order which made it a valid contract. I get a call the morning of yea we cant send a tech out for a 300 dollar job theres bigger and better jobs out there for us. So he says it will be 832 bucks to cut a 20x20 hole in my wall and install a 30 dollar return grate. I called the Florida AG on them I guess I will be getting a check for my 199 bucks for the program I joined back. About to call my lawyer and see if I have a breech of contract here. I did the job myself in 30 min. An experienced tech can do it in under 15 min and they wanted 832 bucks. Im not done wirh these clowns. I didnt have a yelp acct so I couldnt see the reviews. On google they have a 4.9 yelp 2.4 wonder what shenannigans they are playing on google. Heads up Mac 5 you just wronged the wrong man. Since covid many companies have been screwing everyone over. I have dealt with many companies lateley not being ethical not upholding warranties playong games and just being total bums. Im disabled and dont have a job I have the time to protest on the sidewalk in front of your business. MAC 5 STIFFS VETERANS BREECHES CONTRACTS AND RIPS THEM OFF PRICE GOUGERS. I AM BED RIDDEN TODAY CUZ I HURT MY BACK HAVING TO DO A REPAIR THAT THE INTIAL 308 PRICE GOUGE WASNT ENOUGH FOR YOU YOU HAD TO GO FOR MORE. MY BACK WILL HEAL IN A FEW DAYS. WALMART HAS POSTERBOARD FOR A BUCK EACH MY PROTEST SIGNS MAYBE 2 POSTERBOARDS PER 6FT LONG 2X2 STICK 2 STICKS SOUND GOOD LOTS OF INFO FOR PEOPLE DRIVING BY TO SEE. SEE YOU GUYS NEXT WEEK. AND ITS PERFECTLY LEGAL TO PROTEST YOU PEOPLE ON PUBLIC PROPERTY!!!

Ann C.

Service tech (Blake) came out to service our AC unit. $79 to come out to diagnose the issue. We were emailed an invoice with no price or link to sign for the repair and paid $100 to tech who said the difference will go towards our repairs. He said the parts department was closed already but he will call next day at 8:30 to set up the time that day to install repairs. He left immediately and we had to call the company to get the actual invoice. Extremely expensive for an under warranty AC unit! We never heard back from the tech or the company after that. No AC in extreme FL heat is no joke. I called three different times in the next 24 hour's being told the manager will call me back. No one else could set up the service or come out apparently? I had to email a cancellation and the tech bagged an extra $20 in his pocket. After reading the reviews I suppose we dodged a bigger bullet but I'm very interested in how a company with so many unsavory business practices is allowed to stay an LLC in FL....

This Little Light Of Mine -.

I want to take a moment to should out George from Mac 5! :) He came out to service our AC unit, and he was super thorough in educating us on all of our issues and options. The company also does plumbing and electrical, so we plan on using them for a lot from now on.

Dennis L.

Quick interaction/communication and a very professional service technician (Stephan). That is where the positives end, however. Felt like a total scam and their quote was WAY over what is reasonable for this work. Looking for a simple toilet swap out and they quoted almost $450 including haul-away (almost $300 without haul away). This is 30 min of work for a qualified technician. Company also provides a script to constantly try to upsell with needed add-on services. I would steer clear of this company, for any services.

Linda P.

Responded to Yelp requested service promptly. Didn't use them merely because another company was enroute

Russ N.

Had a leak in the water line that supplies the toilet. MAC5 made the simple repair in less than 30 minutes and about $5 worth of parts. Charged $825!!!!!!! Crooks is the only fitting description. Numerous horror stories and complaints on BBB and they have been revoked by BBB. Beware of this crooked company.