M.E. Flow

E M.

I used ME Flow last year to service a faulty air conditioner and recently used them again to replace a hot water heater. On both occassions they disptched a service technician to my house within two hours of my call. The A/C only needed a capacitor replacement. They could have told us something worse, but their honesty gave us reason to use them again. The hot water heater was replaced quickly and without incident. They are a good contractor.

J J.

We had ME Flow come out to fix a clogged kitchen sink that was backing up into the dishwasher. A plumber came by as scheduled and snaked our sink for $245. A few days later--and without our putting anything down that sink and disposal--the same problem recurred. We called back to see if someone could come out and fix it again at a reduced price since they had just been out to fix the same problem but they indicated over the phone that they could not guarantee they would fix what should have already been fixed without charging that same $245 flat fee again.

The representative I spoke with on the phone acted like I was imposing on them by asking they come out to do the job correctly, which I found odd and frankly it put me off. Their excuse was that our pipes were old and so as a matter of practice they did not provide warranties for servicing these, which I don't buy: that sink worked fine for the first few weeks in that house and if it had been fixed properly the first time it would still be working a few short days later, regardless of the age of the pipes.

We don't have time to waste on poor customer service so we decided to go with a smaller business with more accountability for taking ownership of their work. He explained the underlying problem we had: that the pipes under the sink were sitting too low to make a straight line to the master pipe in the wall (something ME Flow's technician never said), causing water to sit too high within the pipes (and thus the tube to the dishwasher). He helped us fix the overflow in the near term and gave us something to think about fixing in the longer term. He understood the underlying causes of our problem rather than just charging $245 to mindlessly snake a pipe without any understanding of what is going on.

James C.

Did a flawless install on our new central A/C system. Have also done a number of small plumbing tasks around our house. Very high quality work, trained, courteous professional workers.
What's not to like?

Daryl E.

Two years ago, ME Flow replaced the indoor portion of our HVAC system, as well as installing a whole house humidifier. They were prompt, courteous, and extremely professional. The install job was done neatly, and despite the amount of work needed to be done, when the job was done, you could never tell workers had been in and out of the house. Last week, when the outside unit finally quit, the service person was out the next day. I was told someone would be there at 8am, as I was on ""first call"". The service person arrived at 7:35. Determining the unit needed to be replaced, I scheduled it for a Monday morning, and as promised, they arrived on time. Installation was professional, neat and prompt. I do not hesitate to recommend ME Flow, in fact I have to my coworkers, who have also found them to be fantastic.

Christopher S.

I initially called to receive a quote for duct work and played a little bit of phone tag with Joe Allen. Finally, I reached him late in the week and made an appt for Mon morning between 0730 and 0800. At 0810 on Monday morning, I called the office, said no one had made it out yet, and the woman (Lisa, I think?) said she would contact whoever was supposed to be coming out and call me back. She called back within about five min but said the person wasn't able to make it out because ""something came up."" I told her it would have been nice had they given me some advance notice since I was staying home from work. Finally, she told me Joe would call me back later in the day to reschedule -- never happened.

M D.

This company is terrible. They lie right to your face, and will tell you your warranty parts aren't available and try to get you to buy parts they happen to have on their truck. I had to fight with them like crazy and finally called the manufacturer, American Standard who assured me they can use any part and the American Standard Regional manager interceded on my behalf and threatened to rescind their license agreement to sell their brand if they didn't provide warranty service. Another warranty issue took them a month to fix. While he was there, I asked their service man checking and filling the Freon would incur a service charge beyond what the Freon costs, he lied directly to my face and told me he would only charge for the Freon used. The task took less than 10 minutes and he charged me 95.65 Diagnostic charge, plus $99 for the Freon. Stay away from this company.

Ryan O.

So disappointed in the level of service. I was somewhat uncomfortable around the technicians as they are simply promoting such a poor product. I had the company out to fix the smell of gas under my range cooktop. They pulled and refitted the hoses charged me a few hundred dollars and smell was still present. Called back and the next tech came out to advise he did not smell gas although he, nor the other tech use a gas detector, we could still smell. I had them order a new regulator. I waited two weeks, then i called back asking for the status of my regulator, they said they had it and would send someone out within one hour. Three hours later i had to call back and reschedule for first appointment the next morning. The next morning i was greeted with a new technician who said it would cost $209 to install. I looked up the part it was a $25 part. I turned them away. This type of service and inconsistency is frustrating. I would not recommend this group to anyone.

Rosie F.

We used ME FLow for nearly 3 years, and finally had to find a new company to deal with. The unit they installed 3 years ago had issues from day one, but they refused to acknowledge anything wrong - always said it was working great. The ""super quiet"" unit was so loud we couldn't watch TV in the basement without the volume turned way up. They came out time and time again, but only discovered the ""problem"" once it was out of warranty. A major part had to be replaced, but fortunately for us the part was still under warranty from the manufacturer, but it would cost $600 to replace it. I called someone else, and they quickly pointed out another major part that needed replacing, and showed me why. The unit was damaged to begin with - it had been dropped or something, and was bent. Something that ME Flow would have known from DAY 1 but would never admit. Thank God these guys came out - they picked up the parts, replaced everything necessary, didn't try to sell me 10 other things like ME Flow does, and only charged me $400 for everything. I will never use ME Flow again, and I would definitely not recommend them to anyone unless you want to be sold something EVERY SINGLE TIME they come out. OH - and now the unit runs super quiet, like it was always supposed to. Good luck if you use ME Flow!

Lynn J.

I have read the nice comments about ME Flow here, but I don't think most people realize just how much the average HVAC repair company rips them off, they're just so happy to have their problem fixed they don't realize they are being fleeced. My experience is, they charge a fortune to fix simple problems, and constantly try to upsell you on even more outrageous equipment upgrades. ME Flow is a perfect example of the average HVAC repair company.

I called ME Flow for a rental property of mine when the tenant reported no heat. Never used them before, but I needed someone out in an emergency. They arrived in a timely manner.

The technician, after charging $89 for the service call told me I need a new thermostat for $199 and a new ignitor for $99. I was suspicious so I replaced the thermostat myself for $30 in about 10 minutes and still no heat. Then I discovered that it was just dead batteries that was the problem. I came to realize that even the most inexperienced, green technician should know to check batteries first., and the technician had made a point of telling me how experienced he was, so it was obvious that the technician had tried to rip me off. I didn't need the ignitor either, and I discovered that these are $14 on the internet. The tech's supervisor refused to talk to me and knew all the ins and outs on how to make the credit card charge stick. I don't feel these people are honest and I will not be using them again, and I recommend that anyone else stay far away from them.

Liz M.

Run, don't walk, away from a contract with these morons, they lie, they don't know how to service AC, AND they tell you, ""You Americans"", you want everything perfect, well sometimes you just can't have AC that works even though we charge you for a contract!!!!!

Wow, is all I can say, glad I'm moving away from NV soon......sick of people like this. Double standard lives!!