M A Williams Drain Cleaning & Plumbing

Jesse H.

Dan, Antonio, and Chris came out in sub-freezing temperatures last week to replace my sewer line. It was done in one day and I was very pleased. David came out today and cleaned up the area after snow and rain, filled in a hole that had occurred because of the weather, leveled out the area much better than it had been and put more straw down. David was very professional, personable, knowledgeable and went beyond what I expected for service. He said that M.A. Williams employees like to leave a job looking like they would want their own yards to look. I am very, very pleased with David's work today.

Leonard W.

I needed fast service involving a main cutoff valve leak in my crawl space since we were leaving the next morning to go out of town. M. A. Williams responded promptly with very short notice and made the necessary repair. Also, the M. A. Williams plumber helped me avoid another leak by adjusting a cutoff valve to an outside faucet without charge. Their performance and timeliness were outstanding and would recommend this company to friends/family.

Jennifer M.

My heat stopped work so we called them and asked how much for them to come out and tell me what is wrong with it. The girl on the phone told my husband $49.00. Well, the technician came out he did find the problem, but then tells us it's $129.00. When I called the office they tell us that it's 49$ for him to come put and 70$ for him to look at it. We asked her 3 times if all we had to pay was 49$ and she said yes. When we asked her why she told us 50, her response to me was, IT SCARES THE CUSTOMERS AWAY IF WE TELL THEM THERE ARE 2 DIFFERENT FEES FOR THEM TO COME AND LOOK AT IT. These people are liars I would not recommend them to anyone. I am only giving them one star because I have to!

Bill H.

Tony, from MA Williams just left. He did a phenomenal job of cleaning several years worth of blockage on my old downspouts. House is 90 years old and I wonder how well they've ever been cleared out. Anyway, very professional and fairly priced. Would definitely use them again.

Brad B.

I was disappointed with the level of service I received. My HVAC was not cooling so I thought I would try to have it serviced (get the Freon levels checked, condenser coils cleaned etc...) Tech came out and perform the service and said everything look good. A day later the unit stop cooling again, so M.A. Williams sent a Tech out in which all he did was added Freon. Did I mention if you need to add Freon you should probably look for a leak, right? Well the tech did not do that so a day later I had the same issue where the HVAC was not cooling. The HVAC unit had the issue a third time during 90 degree temperatures and on a weekend. They advertise a 24 hour service which is false advertising because essentially it is a calling service. When I called the M. A. Williams 24 hour service they indicated I would have to wait until Monday because they do not have HVAC techs that work on the weekends. At this point I am out $400 dollars and no closer to knowing why my HVAC unit was broken. The following Monday I called a different vendor who knew what they were doing and correctly diagnosed my issue which was a bad T-valve on the Air Handler (making it appear that I had Freon leak) and a bad reverse valve on the outside unit which would cost me $2500 dollars to fix. I decided if I was going to spend that kind of money I would just buy a new unit. For 3 days I tried to get the Service manager to call me from M.A. Williams just so he would know his techs need more training on diagnostics. He has yet to return to my call. I would not recommend this company to service your HVAC. If I could give 0 stars I would. By the way I normally do not write reviews, but service was so bad I felt compelled to let others know.

Malena H.

Terrible service! I had this company come out to fix my garbage disposal. Appointment was 12-2p, the guy showed up at 2:45p; late without any notice. He came out told me it would cost $144 to fix or replace it for $400. Naturally we said fix it, he then said ""Well you're gonna be mad about this"". He proceeded to un-tightened a bolt under the sink and it was fixed. He charged me $144 for a job that took less than 10 seconds!! I called to talk to the manager about overcharging me for such a small amount of work. I had to call back 3 times over 3 days in order to have a manager talk to me. After I did talk to someone he told me that I don't own a business and have no idea the charges that goes into jobs. I'm not looking to steal money from anyone or get a cheap rate. All I am looking for is a fair price for work and $144 for literally 10 seconds of work was outrageous. DO NOT USE THIS COMPANY! I wish I could give them 0 stars!

Susan B.

Very unhappy with the service. I feel that I was definitely taken advantage of and will never use them again.

Sd W.

Unless your desperate don't call them. I called for a leak in my downstairs bathroom. After they cut a hole in the wall they told me they don't do repairs and I needed to hire someone else. They also took a look at the upstairs toilet that wouldn't stop running. They said all the guts needed to be replaced. I asked if it would be cheaper to buy a new toilet. The repairman said no, but that was a lie. After he 'fixed"" it, the toilet started to leak more. I now have to empty a bucket every few hours, which is not always possible. Now my ceiling is getting ready to fall due to water damage. They made a mess of my house & charged me a fortune. I can't afford to fix their errors. Don't use this company. Biggest mistake I've ever made.

Robin H.

We called M A Williams today as our washing machine drain pipe was overflowing and dumping water all over our basement. The call was placed at around 12:15pm and the woman who answered the phone said they would have someone at our house by 4:00. At 4:00, since we had heard nothing in the almost 4 hours, we called again and were told we were next on the list. At 5:15, we called to check once more, as it was now after hours. This time a differnet woman answered, seemed miffed that we were waiting and connected us to a supervisor. We explained the situation to him and he said that if he sent someone now it would be after hours fees. Even after we reiterated that we had been home waiting for them for 5 hours, he said , sorry but you'll have to pay the after hours fees. We told him to forget it; this is no way to do business. I will never call there again and would caution others against deling with a company who treats it's customers in such a way.

David J.

Called for Jetting service on downspout/drain lines, arrived in about an hour and had all 3 lines cleaned in no time at all. Tech was friendly and knowledgeable. I would recommend and will use again if the need arises.