Lutz Plumbing

Joseph S.

This firm is ""all hat and no cattle"" as far as expertise to execute a simple repair on a Grohe diverter valve. This is the second time we've tried to use this company as a ""factory trained"" service firm for Grohe bath fixtures. Their hourly rate is sky high and unless their factory training was limited to taking a picture with an i-phone to send to Grohe, I'm not sure what we got for our money. They twice ordered the wrong part, first an extender rather than the valve itself, which they installed and for which we were charged anyway, and second the wrong valve entirely despite being given our purchase documents showing the correct model number. They charged us $1,100 for the three visits it took to perform this simple fix. They weren't even able to execute a simple field modification with a router on my tub surround which necessitated me spending an additional $120 on a different plumber. Finally, we were only able to get the diverter fixed because I showed them the correct part number on the Grohe parts list. The whole process took 11 weeks and after they broke my existing diverter, they left my shower out of commission for weeks. They may be great for buying something new but I'll never use them for service again.

nisaa k.

I want to say thank you to Lutz Plumbing for the great house call I got. I considered it an emergency that I had a mysterious clogged tub. I kept getting my neighbors slush in my tub and repeatedly kept clogging my drain. With one visit from Phil I been headache free. Phil was a patient and very knowledgeable technician.

Nisaa

Keila H.

Owning older SF residential rental properties, I've had my share of difficult mystery plumbing problems.

Lutz has been the only company able to solve the most complicated problems. They are extremely knowledgable and honest. This means a lot!
For years I've only use them for all of my plumbing repairs: large complicated jobs and very simple & smallest repairs, such as snaking drains.

It is such a pleasure to be able to 100% trust a plumbing company; they know what needs to be done & their charges are fair. I believe they are by far the best plumbing company in the Bay Area!

Hil P.

If I could give zero stars, I would. Lutz came to our house, was there for 60 seconds to tell us our hot water heater was broken (yup we knew that and could do nothing, that's why we called) and charged us $100. Why did the come to tell us that? When I called to complain and say I wouldn't be paying that amount for what transpired, I thought the issue was resolved. Nope. Now we have some scumbag collection agent calling our house for an improper charge. Nice.

Nathan N.

The service was top notch.
ADVISORY! be sure to ask what the hourly labor cost is before they start. We were blown away when our bill showed up with charges of $172/hr.
Won't plan on using them again - too expensive

Stephanie L.

I was, and no longer am, a longtime customer of Lutz. Their people are kind and caring, but I have come to understand that they are overpriced and incapable of resolving problems that I now realize are simple and straightforward. I would not have known this if I had not been forced to call another plumber after Lutz came several times to fix the same problem without resolving it. When I brought in a new plumber, he was dumbfounded that Lutz had not run a simple test which, I might add, Lutz had told me they had run each time. It was the overfilling-a-tub test, which would have explained why water was leaking out of both tubs and through the floor to the ceilings below. I don't know how many times I paid Lutz to fix this problem only to have it recur. When I brought this to Lutz's attention, they ignored me, and when I responded with the information again, they insisted I pay the bill plus late charges. I have paid the bill, but I will no longer use Lutz.

Gino L.

Lutz Plumbing is amazing. I would highly recommend this company to anyone in need of plumbing/heating and air conditioning. Sandra in the office was fast and organized with the scheduling. The team who came out was extremely hard working, fast, efficient, respectful, and friendly. What a great experience from start to finish!! Very happy with their work.

Ed B.

Called, scheduled quickly, nice people (Sandra) on the phone. Brian did the work. Wore shoe covers! Very thoughtful and thorough. Great attitude and great service.

X T.

Be Warned. Lutz plumbing is not trustworthy and provide deceptive practices. They will give a low quote which was really not that low. Then, they came back with $$$$$$$$$$$$$ invoice with all types of crazy reasons.

Buyer's beware.

Byron S.

The show room is well decorated with a variety of options for your bathroom needs.

Phil, at Lutz, was extremely helpful with showing us different products and in processing our order. He was patient in sending us numerous quotes to meet our tastes and budget. Moreover, Phil went out of his way to get us a brand new vanity even though we had paid floor model pricing.

In short, I highly recommend Lutz and Phil.