L&S TurnKey Plumbing & Restoration

Meredith W.

Filled out the contact form online, got a call back later that afternoon and Cesar was at my house the next morning. It wasn't an immediate need, but I appreciated him accommodating my schedule. We are moving and needed a few items corrected for our home inspection. Cesar went to work quickly and even taught me a few things along the way, as well as entertained my 5 year old that was watching the entire time! The price was very reasonable, and will definitely call again if we need things fixed in our new house.

Erich S.

All my toilets backed up the other day, a Sunday of course. So I get out Yelp and look up plumber in my area. L&S is at the top of the list with 5 stars so I call. They get me lined up with someone who can be out in an hour which was great. When I talked to the plumber he told me the initial visit for diagnostics only would be $385, seems steep but it was Sunday and I had water coming out all the toilets so I agreed.

The plumber showed up in an unmarked van and was very polite and professional. Diagnostics were done and a snake was quickly run down the drain where the clog was located. A quick 5 minute attempt to snake the drain out was performed with no luck. All the gear was quickly packed up.

At that point the estimate was made for digging out an 8 foot section of pipe and removing/replacing a ""back flow valve"" ( which proved to be nonexistent and from my research is only placed in flood prone areas which doesn't apply to my situation).

Price estimate to dig up and replace the pipe and the mystery check valve... $2800....... and didn't seem like anything that could be done today.

Now I'm not a plumber but I'm not clueless either. I've replaced faucets and toilets plenty in my day. So once the plumber left with my $385 I headed down to Home Depot to get one of those balloon attachments that hook to the end of the hose and then pressure blast out the clog. Cost $20. This didn't work so I pulled the lid off the septic which was already uncovered due to a recent inspection, low and behold in plain eyesight I could see all the sludge clogging up the pipe so I took a little stick ( cost $0 ) and broke up the sludge and grease in about two minutes... Problem solved drain cleared. I thought about calling and asking for some sort of partial refund in exchange for not writing a review, but then I thought what if this clog was at the poor little widow's house next door and she used Yelp. She would have taken the plumber at his word and then been out over $3000 hard earned dollars for something, that in my opinion and past plumbing experiences should have been performed in the first visit for no more than $385.

I'm going to stop short of saying I was being preyed upon because I live in an upscale neighborhood....... but you have to wonder. Was it that or could a professional be that clueless about how to address a simple clog.... ???

I have never seen a plumber put forth less effort trying to problem solve a situation. It seems to me that he had already made up his mind on the course of action during the consultation phone call ( he mentioned the back flow valve then) and stuck to the story once he got there.

Bottom line, buyer beware with plumbers , if you aren't sure get a second opinion.....

I know I haven't done many reviews in the past, mainly because of apathy but since I used Yelp to locate a competent and reputable company I felt it was my duty to make this review and I plan to be more active in the future to lend more credibility to this review.

David E.

Called Chris at L&S about water heater pilot on my rental property. Nate was out to inspect It and thought it might be leaking. He came back several times to make sure my tenant had hot water and finally replaced it with plumber grade water heater.

I have several properties and these guys are my go to company from now on. Highly recommend them.

Hayes J.

I had a cold water slab leak. I called on a Sunday they sent Nate N. Out that day to diagnose. He was back in two days and fixed the issue. Very professional.

Wally R.

ask for job completion date and triple check the quality of the job.... it took them longer to respond and once you signed the contract, you are on their mercy for the completion. they are quick to respond but delays on completion, they have all the excuses you can think of. i do not recommend this company to anyone.

Benjamin L.

Cesar came out to our house quickly and unclogged our pipes with no problem. He answered all my questions courteously and even ran a camera down the pipes and showed me what was stopping them up.

I would not hesitate to use them again if we have a plumbing issue.

David R.

Nate did an amazing job in our Laguna Beach condo. It was easy, fast, and very pleasant, at a great price. I won't be using anyone else as long as he is around.

John N.

Ask for Nate & Brian, they did a fantastic job on my plumbing. Thanks!

Jane B.

Wow! Called Cesar on Christmas Day because our water heater was leaking. He replaced it before we had to leave town early the next morning. Very straight forward, with an accurate estimate up front. Awesome service for a family in dire straits!

Bea B.

Turn Key was the 3rd plumber that I called because I was not convinced that the other plumbers had my best interest in mind. It was about how much money they could make off of me. The questions I asked were not answered to my satisfaction and didn't make sense. I then decided to check out another plumber, and low and behold, I hit the jack pot! Nate came out the same day and gave me a very reasonable quote with an explanation that I could understand. He did an A-1 job, as he is a perfectionist. I have other things that need attending to in the near future and would not think of using anyone else. Good and honest plumbers are hard to find, so you will not go wrong if you use Nate at Turn Key Plumbers and Contractors.

P.S. The quote that I got from the other plumber was twice the amount than what I was quoted by Nate, and the work would not have been as thorough.

Nate was super nice, professional and not pushy at all. He does beautiful work!

You won't be sorry!

Bea B