L&S TurnKey Plumbing & Restoration

Kelly G.

Our water heater needed fixing b/c we had no hot water in the house. Called L&S Turnkey Plumbing that morning & service was scheduled same day. Patrick came out he was professional, affordable, quick turn around time.......over all great service!!!

Cecy H.

I had a shower that wouldn't turn off in the early evening. After a few calls, found that L&S could get someone out & they did in about 30 minutes. The plumber took it apart and said we needed a new cartridge. I asked if I could get it at Home Depot, but he said they don't stock that kind, but he had one at ""home."" He quoted a ridiculous price for the new cartridge with installation.

I asked about a few options, but everything was a huge, expensive job. For example, changing the faucet for a different brand would require cutting holes in the wall & would cost a fortune. His answers were making me a bit suspicious, so I just decided to change the cartridge for a small fortune & be done. When he left to go ""home"" to get the cartridge, I checked on the Internet & saw that Home Depot had them in stock for $40. My wife passed by Home Depot running another errand and saw the plumber leaving. Apparently his ""home"" is The Home Depot. He came back and finished the job, all in it took about 1 hour, including the trip ""home.""

After he disappeared for about 15-20 minutes to discuss the discount for the cartridge, he offered $50 off the ridiculous price since that's about what it costs. How quickly the story changed.

I paid 7 times more for changing the cartridge than what I paid for a changing an entire sink faucet. It was ridiculous.

I see lots of 5-star ratings, but my impression of L&S is that they are dishonest and will attempt to shamelessly gouge their customers.

Cherie J.

What can i say other then they came out same day on the hottest day to fix our broken ac! This pregnant mama is happy!! Patrick was Super fast, friendly and all fixed at a great price!! Will definitely use again.

Cheri S.

I came home to a big water leak in my front yard and it looked it was involving the main pipe going to the house. I called Turnkey on a Sat am and explained my situation. THe response was fantastic they had a plumber at my house right away. Cesar was very professional, doing plumbing for 18 years, and explained what his recommendation was for re- routing the pipe. Several neighbors had helped me look for the leak and they had deducted it was the main to the house so I was prepared for the worst. But because Cesar was so thorough in his investigation he identified the leak was related to the irrigation instead. He could have easily taken advantage of the situation but was extremely honest in telling me I did not need any plumbing done - saving me thousands of dollars. I will definitely be calling Cesar when I DO need a plumber- and so will my neighbors. Thank you, Cesar, for your honesty and professionalism.

Cyndy M.

Tried to push alot of extra work. Have yet to get my house key back. And has been a month. Not company i would ever use again. Not good follow thru or care if they do.

Troy G.

Thought I had a house leak and Found this company after looking at Yelp reviews. Nick did several tests and found that it was a lawn sprinkler hitting the house. Something I can fix. Glad it wasn't a slab leak. Even more glad when Nick refused any payment because he hadn't done any repairs. It's nice to see honest people! I'll be using this company from now on.

Hondo R.

Well, these guys are a joke. I had someone come out to check on a leaky shower faucet. They said it was a cartridge and that they would need to order it. I never got a call back so I called a month later and was told the tech would call me to set an appointment. No one ever called again so I call a third time a couple months later and was told by the receptionist after she laughed that there was a tech in the area and they would stop by within the hour. No one showed up. Who does this? Talk about crappy service. They must not need the money or give a crap about small jobs. I called Roger Miller plumbing and they were over the next morning and fixed it within 30 minutes. I will never use these losers and hope they go out of business. I am sure with the crappy service they provide, they will.

Steven G.

Facts only...
1. Made a package deal with Nick to fix the leak and replace water heater at the same time. The price was fair, not high nor low. He said he would be there by 8AM, the next day. By 8:45 I called the dispatcher and told him if Nick wasn't there in 15, I was going to cancel. 10 minutes later, I get a call from Nick. I tell him I'm really disappointed and was going to cancel. He said he would give me an additional 10% off and be there in 15. Well, another 30 minutes and he showed. Guess what? He had ZERO items required for the job! He said he had to go pick them up. He left and was gone for over 2 hours! Something fishy...So, he comes back and says they were out of the drip pan and he had to go find one. I told him there was a hardware store down the street. He said he would be right back. This time he was gone for an hour and a half!! At this point, the work is started and I have no choice. After I pointed out he forgot a 'T"" for another connection, the attitude started. I couldn't wait for him to be done. At the end of this ordeal, he was taken aback that I would pay him the original amount minus 10%. WTF? So to be done we split it in half.
My opinion is that Nick was working two or maybe three jobs while working mine. If that's okay with you and you don't mind a bit of attitude, go for it.

Raul N.

This company doesn't come back when you call them three or more times to look at rattles in pipes and they claim all work is guaranteed?

Wendy N.

I can't warn you strongly enough NOT to use this company. They were a disaster from start to finish. We had a leak in our AC hosing in our ceiling, which caused dripping in one wall. We called L&S when we first noticed the leak, and before there was any major damage. They came and diagnosed a pin-sized hole in the hose, and replaced it. But the water kept dripping. I called again and they said it was probably just water absorbed in the insulation and it would stop dripping in a day. Next thing we knew large water bubbles were forming in the ceiling and dripping rapidly. I had them come look, and they swore it was just excess water in the insulation, which seemed really stupid. I argued it had to be more than that, but they insisted, and pretty much treated me like an idiot. Next thing I know water is showering down through the ceiling. They finally came back, and woe and behold--they mis-diagnosed the original problem and found a major crack in the hosing system. What could have been a minor water damage problem located in one room and one wall, turned into a major problem that involved two rooms, four walls and a ceiling, and took over 1 month to repair. And because I went with them to start with, and signed a contract with them (which thankfully my insurance company signed on with), I was stuck using them for the entire process. And they sucked the entire time. The job took way too long. The work was shoddy. I had to have them come back three times to get the painting right (the paint was bubbly, spotty and messy), and twice to put the baseboards and door trims on properly (their first attempt had large and uneven seams). I suspect that they may have intentionally mis-diagnosed the original problem and allowed the major damage to occur just so they could have the big job. I own numerous rental properties and will absolutely never use them again. I also kept my insurance company abreast of their crappy work and poor customer service skills, and they removed this company from their referral list. Do not use them. You will regret it if you do!!