Loyalty Plumbing

Emer C.

Called Loyalty plumbing after seeing they have a 4.5 star rating on Yelp. They said it will be $75 for the service call. I had a leak in the garage from the Pex pipe connecting to the top of the manifold. The leak is on the connector, therefore the 1" threaded Pex connector to the manifold had to be replaced. When Antonio and Bradley came out they spent 10 to 15 minutes, didn't fixed anything (did not have the part) and charged $125. The video on their website has the owner saying they're honest people and they don't overcharge. The next working day, I got a call from Oscar Gonzalez with the estimate for a new 1" threaded connector. $650. He said I won't get a better price. They will replace both connectors (hot and cold) for $650. I asked how much for the one that's broken, he said $625. I priced the connector online for $12. The installation will be screwing on the connector to the manifold and then crimping the existing Pex pipe to the connector. Over $600 labor for a 5 minute job. I got other quotes for $350 and $300. Stay away from these criminals. Not good people.

Rob J.

Aldo was next door doing an estimate. i asked him to come and look at the work we needed. he estimated it and i ok'd the estimate. next morning, i got a call from Dracy, who did an outstanding job on our work. he was professional, knew his work quite well, fast, and cleaned up very nicely. after he was finished, he and i checked everything together. very happy.

they will be our plumbers of choice.

Brett G.

I just had these folks out to install a Pentair filtration system. Everyone I spoke to over the phone and in person from getting an estimate through installation was very courteous and professional. The installation was timely and very well done. Aldo showed up to look at the property and took the time to describe in detail exactly what they would be doing for the install. The other company that came out just looked and quoted a price but didn't bother to go over what to expect.

Happy with the install and the service.

Mike W.

I was very appreciative of their professionalism and courtesy. Respectful. Thanked me numerous times for allowing them to come in to my home. They were very fair with their pricing made appropriate recommendations that were even less than the option I was considering. Their overall concern was with building a long-term relationship versus making a quick buck!

Jim A.

On time and professional, clearly explained work to be done and desired results achieved. Very Happy. Will hire again when need arises.

Yolanda W.

My water heater in my attic was leaking and needed to replaced. I called several plumbers and ended up going with Loyalty Plumbing. If you're looking for honesty, quality work and great customer service, I highly recommend using Loyalty Plumbing.
Aldo took the time to explain the issue with the water heater leak and showed me pictures of how the shutoff valves were supposed to be installed although the original company the installed them did not do it properly. The install crew were very professional and also helped me get my tank replaced for free at Home Depot. I would use this company again.

Aisha A.

We have used them three times for services pertaining to plumbing in our house! They are honestly the best. We have never had any issues with them, they are also reasonably priced, quick and most importantly know what they are doing. Justin did a replacement for out kitchen sink faucet and it looks great/works even better than before. Call them!!!!

Winston S.

I am curious about all the positive reviews, but I will warn you with my experience.

I called in for a water pressure issue on our shower. The technician said he was going to try to replace the cartridge and see if that fixed it. He said it didn't and the valve was broken behind, so he had to tier down the wall to replace the entire valve. It was until after he left, that I saw the faucet was now leaking. I called back immediately and they said they warned me that the valve could break and that it was a common thing. No one warned me about "breaking the valve", the issue wasn't that bad on the first place, so I would not have allowed the work in that case.

I tired to contact the owner, he was conveniently out, and I never got a call back.

This is a year-old valve. It didn't take too much "Googling" to find out those Moen cartridges are replaced on 20-30 year old valves carefully without breaking. That made me weary.

It turned out they installed the cartridge incorrectly breaking a gasket and leaving pieces of the old one inside. In the end, the fix turned out to be a simple cartridge replacement.

Unfortunately, and based on other similar reviews, this story seems to be common, and potentially a practice to increase the job size since this was a warranty job.

I am sure the owner will respond here with an excuse saying that this is normal, and It was my fault for not understanding "how this works". Judge yourself.

Sharon C.

I would NEVER recommend this company for any type of plumbing repair. We called them to repair broken hose bib and pipe leading to it on Feb. 13 ( the day before the storm) We paid them far above the avg. cost for this type of repair but knew the storm was coming and needed it fixed. The same pipe they replaced bursted on Tues. We had no water and waited 5 days for them to come see the bursted pipe. They would NOT take responsibility for their work and wanted another $500 to fix the same 6" pipe. We had another plumber come fix for considerably less and gave us a guarantee of their work. They are only out to gouge the homeowners!!! Beware!!

G K.

My shower was dripping water. Loyalty Plumbing diagnosed the problem - they first replaced seals and when that didn't fix it, they diagnosed it as a worn out shower valve. They returned the next day and fixed it promptly. Its been working well so far.

I wish they retained receipt for the valve so that the homeowner can file for warranty coverage. This is the only downside - would take off half star for this. But other than that, good work!