Loyal Plumbing

A N.

They came to fix a leak in my shower and fix my toilet so you didn't have to hold the handle down anymore. The tech did not replace the access panel for my shower, I had to leave work and come home because he was trying to charge me almost$4,000 to fix it. When i went through his work, the cost went down to $500. When i got home from work and tried to flush the toilet, it was worse than before he got here. Hopefully the leak fix holds.

Xiaoyuan A.

We have two bathrooms in our house, and every time we use the shower in the upstairs bathroom, there is no cold water. So, we contacted this company to inspect the issue. After their inspection, they told us that the problem was due to a faulty water heater and that we needed to replace it.
Although we had serious doubts--if the water heater was the issue, why did the downstairs shower still have cold water while the upstairs shower only had hot water?--we trusted their professional judgment and spent a total of $4,700 to replace the water heater and other components. Yes, you heard that right--we paid $4,700 just to get cold water in our upstairs shower.
If this had solved the problem, I wouldn't have complained. However, after the replacement, nothing changed--the upstairs shower still had no cold water. They sent technician to inspect the issue again, and this time, they told us that we needed to remove part of the wall to replace additional components.
Wait... wasn't it their initial misdiagnosis that led us to replace the water heater, only for the problem to persist? Now they expect us to spend more money on additional repairs?
Not only that, but we discovered that the pressure relief tank they installed was a damaged product with dents. Additionally, during the repairs, they broke our disconnection box and then asked us to pay an extra $280 to replace it ourselves.
This company seems to be finding ways to charge more and more without delivering trustworthy service. We are extremely disappointed. We had originally planned to use their services to repair our air conditioning system and had even signed up for their annual membership. However, after this experience, we no longer trust them. We strongly do not recommend using their services!

Brigitte C.

Josh and Russell put a new furnace in for me ! They were professional and did a great job ! they explained everything to me about the new furnace and even changed a humidity filter for me which they didn't have to do . they explained the thermostat and taught me which furnace filters I should use for best performance! I also use them to deliver salt for my softener . They only charge $10 fir a 50 lb. bag and they put it in the container for me! They are friendly and ready to help! I would highly recommend Loyal Plumbing

Alana R.

I called in for service on a busted face plate. My water wouldn't turn off. They charged me 209 w a discount for 35-40 mins that they were in my house.
The apprentice turned off my pilot, and when I called to ask them to come back out to fix it the tech Zack just argued with me. I asked for resolution and they said I'd get a call back and nothing. Thank GOD I know how to lite a pilot but if I didn't my kids would have been out of hot water. Rude service and over priced. The ""stress free"" guarantee is a lie and false advertisement. They added more stress to my life yesterday than what I needed. That's for sure. I will never use this company again and I will make sure everyone knows and I will be filing a complaint with the BBB as well.

Ron R.

DO NOT USE THEM GET ANYBODY ELSE

I paid them $2600 for an easy ground floor electric water heater change.
MY BAD in agreeing to this amount, but because I had used them before and thought they would treat me fairly i did. I also needed someone right at the time and did not have anybody else lined up. I told the technician that I wanted a pan underneath the water heater. He told me that would be an additional $316. I told him that was highway robbery. He said that was what his book said to charge for the pan. I can get one at Lowes for $22. So that makes the book they use a guide for highway robbers and that makes them Highway Robbers. I will never use them company again and suggest no one else does.

Ron R

Russ S.

Loyal plumbing Sucks You get a quote then they want first payment. Then do crap with in experience plumbers then want second payment saying their finished. They lie when you complain about the finished outcome. Highly do not recommend especially for expensive projects

Rocky F.

My father lost the use of his bathroom, laundry and kitchen on Easter Sunday so Monday morning we called the company that he had used previously and they no longer unclog pipes. They recommended Loyal Plumbing and I'm delighted that they did! The plumber (Matt) arrived ahead of schedule, was polite, knowledgeable and efficient! My dad has already scheduled more work. Thank you!

Amy R.

Have used and recommended for years- then 2 weeks ago needed a bathroom faucet replaced -
Simple right? Charged me $760 plus and wouldn't itemize the bill!! 2 hours work they said plus faucet ( ordinary - they had in the truck) Unreal ! My fault I didn't get an estimate but didn't expect THAT!! Lesson learned !

Gertie L.

Woke up one morning to an ""interesting looking"" ceiling... needless to say we had to tear into it and find out what was going on. We called a couple other places and didn't even get a call back. Thank goodness the phone was answered by Loyal Plumbing! The young man who came out did an exceptional job, was very friendly and took care of it! The cost was also very affordable and he even took care of another (small) issue we had in the basement. Loyal Plumbing is a great company and we will definitely call them if we ever have an issue again!

Stacey J.

We had a shower drain problem on a Saturday. No one in Hot Springs was available at all. Chose Loyal based on their reviews. Grant was here much faster than expected. Very professional. Very knowledgeable. Mostly, very HONEST. He fixed the problem & the invoice was more than fair (emergency callout & 50 mile trip charge each way). Very pleased. Requested estimates for 3 more major projects. We are now a LOYAL customer. Thanks again.